[WXC/VFX] Fusion Unlimited term change

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aw

296 posts

Ultimate Geek
+1 received by user: 30

#179069 25-Aug-2015 12:44

I was checking up on the Fusion Unlimited early termination fee as I have a contact who has this but was asking me how to get out of his landline entirely due to changed family circumstances. He signed up in Feb 2015. Wants to downgrade to cellphone and mobile data only.

I see the term is now 12 months, down from 24. Does this shortened contract term apply to existing customers or just new signups?

TIA

Andrew

kingjj

1730 posts

Uber Geek
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#1373873 25-Aug-2015 14:21

If the term was 24 months when they signed up, than 24 months is what they agreed to. Any new offer/term would not replace the current offer/term in place. They could try requesting cancellation under hardship to avoid any early termination fees?

mattwnz

20515 posts

Uber Geek
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#1373909 25-Aug-2015 14:51

You would need to read the terms of your particular contract.

aw

296 posts

Ultimate Geek
+1 received by user: 30

#1374721 26-Aug-2015 16:00

Yeah this person's circumstances have changed dramatically due to a very close bereavement, so I may see if we can get it waived on compassionate grounds. I'll call WXC shortly.