Contact Vodafone to get IP address removed from blacklist

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BrettOnTheNet

75 posts

Master Geek
+1 received by user: 3

#180486 10-Sep-2015 20:02

One of my websites got hacked yesterday and sent out a ton of spam. Now any emails forwarded through some other websites on the same IP address are being blocked by clear.net.nz and paradise.net.nz

Does anyone know how to get hold of the right people at Vodafone to get my IP address off the blacklist/filter?

I don't want to go through the main customer support, as that will be a long arduous process that may lead nowhere :)

Just looking for some clues as to how to contact the correct people.

Cheers
Brett

gareth41

742 posts

Ultimate Geek
+1 received by user: 79

#1385246 10-Sep-2015 20:54

Their servers are probably checking against blacklists like spamhaus. Try the spamhaus blocklist removal page https://www.spamhaus.org/lookup/

BrettOnTheNet

75 posts

Master Geek
+1 received by user: 3

#1385249 10-Sep-2015 20:56

Thank you for that suggestion. I have used a tool that looks at about 40 different blacklists, and I am not on any of those.

Which is a big relief. But it does make me wonder why vodafone/clear/paradise is still blocking my email.

johnr

19282 posts

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Inactive user

#1385270 10-Sep-2015 21:49

If it's blocked on the Vodafone side you should have an email advising this

BrettOnTheNet

75 posts

Master Geek
+1 received by user: 3

#1385272 10-Sep-2015 21:53

Thanks, but I don't have a vodafone account.

I'm sending email from my own domain/server TO vodafone email addresses. And vodafone seems to be rejecting emails coming from 2 domains on the same IP address.

Cheers
Brett

johnr

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Inactive user

#1385275 10-Sep-2015 21:59

BrettOnTheNet: Thanks, but I don't have a vodafone account.

I'm sending email from my own domain/server TO vodafone email addresses. And vodafone seems to be rejecting emails coming from 2 domains on the same IP address.

Cheers
Brett

DM me the details and I can take a look tomorrow

BrettOnTheNet

75 posts

Master Geek
+1 received by user: 3

#1385281 10-Sep-2015 22:04

Thank you!

Lego

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mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#1385285 10-Sep-2015 22:24

You hosting provider should be doing all this for you, as it will be their IP that will be blacklisted.

BrettOnTheNet

75 posts

Master Geek
+1 received by user: 3

#1385286 10-Sep-2015 22:31

Thank you. Yes, I am working with the hosting provider. However this is a dedicated IP address on a reseller account. So it is only affecting me and my clients at the moment. The hosting provider has helped confirm that the Spam has stopped as a result of the cleaning up and hardening that we did on the websites.

Cheers,
Brett

raytaylor

4076 posts

Uber Geek
+1 received by user: 1296

Trusted

#1385320 11-Sep-2015 00:50

This is similar to something our customers experienced today:
Our email server started rejecting messages from some @xtra users today. However the @xtra users recieved a bounce back message which should contain the error message or the reason why vodafone's server was rejecting the incoming message.

This is the message that some @xtra customers were recieving today when they tried to email any of our customers:

Remote host said:
550 5.7.0 Your server IP address is in the Barracuda Reputation Block List (BRBL) database, bye
[RCPT_TO]

Thats basically our server saying the sending server is in the Barracuda block list - or it would describe the specific reason why.

When a server gets listed in a spam blacklist, the listing service may take them out but it can take up to 24 hours for individual email servers to remove the cached 'automatic block' entries.

In our case, we are willing to accommodate a temporary change - bigger companies dont really have the time to deal with setting up an exception for one incoming source. It would really only happen if its affecting a large number of paying customers.

So i honestly think the only thing you can do is wait. Or get your ip dedicated address changed. Waiting is probably the easiest option.

edit: now is probably a good time to be asking your hosting provider about getting an SPF record put onto your domain too.

Ray Taylor

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DonGould

3892 posts

Uber Geek
+1 received by user: 164

#1385410 11-Sep-2015 09:26

Just went through this exercise too.

Clears system uses reputation, the problem will clear down after time.

I do have a good contact that just sorted one for me too, but I'm sure Johnr will sort it for you.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

BrettOnTheNet

75 posts

Master Geek
+1 received by user: 3

#1385423 11-Sep-2015 09:31

Thanks Ray and Don. Very useful information.