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600 posts

Ultimate Geek
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Topic # 183900 2-Nov-2015 23:51
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Some previous details here about our DSL line:

Long story short we were lucky to get it connected, however we have lost the connection twice this year (no DSL signal).  First time it happened was around March because someone else in the area decided to sign up for broadband, and a rookie Chorus guy gave them our line because there were no spare lines and ours didn't have a dial tone (we have naked broadband), that's what I was told by the Chorus guy who reconnected it after I logged the fault through Vodafone.

We lost the line again recently last week and it was reconnected again after logging another fault through Vodafone, I don't know if it was the same problem again as this time the Chorus guy I spoke to wasn't the one who reconnected it and didnt know what caused the problem, it was someone else who reconnected it, but i'm assuming its probably the same reason as before.

We don't turn off the modem, its left on 24/7.  Sync rate is just over 10mbits adsl2, there's no other problems i'm aware of, no intermittent drop outs.  Just all of a sudden on both these occasions one day we have dsl then the next day there's nothing, no dsl signal and its a call to Vodafone to get reconnected.

If this is an incompetence issue (Junior techs at Chorus taking our line) Is there anything that can be done about this to stop this happening again?  We share this connection out via wifi to other local residents in the area who can't get broadband due to lack of lines, plus this is also our holiday house and the wifi is often used by our guest. We also run a sure signal as there's also absolutely no cell phone reception here on any of the networks, so we are all very reliant on this dsl connection when staying here.

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Uber Geek
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  Reply # 1419370 2-Nov-2015 23:51
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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  Reply # 1419415 3-Nov-2015 06:30
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Techs should be checking the line for a xDSL signal


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  Reply # 1419441 3-Nov-2015 07:58
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Yeah it's happened to me, at two different locations. Only real solution that you can do (I'd put influencing all of the Chorus techs in your area into the too hard basket) is get a home phone because they usually check for a dial tone. I just hoped for the best!

729 posts

Ultimate Geek
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  Reply # 1419499 3-Nov-2015 09:24
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My recommendation would be to just lodge a fault with us if it breaks again. Sure, mistakes sometimes do happen, but they are very isolated and generally speaking Chorus do a fantastic job.

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