extracts:
We're working hard to deliver to you. ...
If you've called us recently you may have noticed big improvements in our wait times.
- On average, we're now answering calls within 1 minute, with 65% in 30 seconds.
- Our customer care team is now 1,000 strong.
- Last month, we answered 500,000 calls and emails.
Have any Geekzoners been answered within 60 seconds recently?
(Sales don't count - they've always been faster)