WorldxChange is making a change to the way VFX / DVX customers log onto their Web Portal, These changes are required for preparation and improvements to the VFX / DVX service as well as for VFX / DVX provisioning, however there is an issue with Customers that have short logon id’s, the minimum required logon id length for VFX / DVX is 6 but there are some early accounts that were set up with shorter length id’s, this means that if you have a logon id of 3 to 5 characters it will no longer work on the new portal. For any users that have these short Logon id’s you will need to append a 1 for any missing digits.
Example:
Current MyVFX logon id: New MyVFX logon id:
abc@xport.co.nz abc111@xport.co.nz
abcd@xport.co.nz abcd11@xport.co.nz
abcde@xport.co.nz abcde1@xport.co.nz
If you have any problems with logging in after the change please phone in to technical support line 080014HELP (0800144357) and they can assist with any issues
These changes will occur unless there are any major complications on the 22nd Jan 08, the only difference you will notice is the new Logon Portal and that you will now go directly into your MyVFX Screen,
Current Logon Screen
New Logon Screen
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