Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


madmatt

15 posts

Geek


#185507 25-Nov-2015 18:02
Send private message

So I've just got my Vodafone mobile setup, I've been sent an email saying "Hey, we have a cool mobile app for you, go download 'My Vodafone' from the App Store". So I go and do just that, it takes me through the registration process, but when I enter my email address it tells me that I already have an account registered to that email address.

Of course I do, I think, it was setup for me when I first signed up with Vodafone. Who doesn't already have an account?

Surely this is a solved problem, and I must have missed a login link somewhere... but no, it turns out this is a common problem and there's a bunch of posts all over the Vodafone community forum and other forums about it.

The accepted solution appears to be some Vodafone community volunteer* manually deleting your existing account so that it can be re-created through the app.

Seriously? I don't understand how 'login' is a feature that was missed out of the app creation process...

</rant>

* aka a Vodafone staff member that volunteers their time on the forum it appears, you guys are saints if that's actually the case and you do it on your own time

Create new topic
johnr
19282 posts

Uber Geek
Inactive user


  #1434685 25-Nov-2015 18:06
Send private message

@madmatt it's quite simple call 777 and ask the staff member to delete your Knox profile for email address example@example.com

Edit: let us know how you get on calling 777 and hold time as well before you speak to someone



madmatt

15 posts

Geek


  #1434714 25-Nov-2015 18:52
Send private message

Hi John,

Thanks for your quick response. Rang through to 777, options 0 for customer service and 1 for mobile. Got through immediately (not even a ringtone) to a CSR who understood what I wanted and got it taken care of, and it works fine now. Bit of an issue using a secure password, but got there in the end :)

If you can feed suggestions back in to these teams, it's a pretty confusing process where something that one Vodafone staff member does gets deleted by someone else for no reason, but at least it's solved now!

quickymart
13957 posts

Uber Geek

ID Verified

  #1439011 2-Dec-2015 07:27
Send private message

I decided (possibly a bad decision) to try and change my mobile plan at the weekend. After realising the new one wouldn't be better value for money, I decided to roll back to my old plan. I've been assured this has been done, however when I select My Vodafone from the homepage, it tells me I need to call 777 to setup my login. Tried twice and waited over 5 minutes before giving up.
Can someone please get my login working for me? It all worked fine yesterday.



quickymart
13957 posts

Uber Geek

ID Verified

  #1439014 2-Dec-2015 07:36
Send private message

I should point out that everything still works (voice/text/data etc) just I have no idea of knowing how much I've used.

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.