A local business has been having problems with their internet connection. They have ethernet from the demark to a patch panel which connects to a Netgear modem and then back to various ports on the patch panel and a seperate wifi. They have three desktops connected to the patch panel and one laptop on the wifi and whilst the modem stats said it was connected at around 6Mbps the desktops where getting ~ 1.0Mbps.

We called the helpdesk who told us 5/6Mbps was all we could expect to receive, which didn't sound right to me given they are only a few hundred yards from a cabinet, and that everything was fine from their end. We rebooted the modem, it connected at 6Mbps again, the desktops were working fine and so we left for the day. The next morning everything was back to less than 1Mbps so we went through the same process and I noticed everything was fine for around 5 minutes but the speed nosedived after that.

Another call the helpdesk and they said we had to replace the modem. We did that and saw it connect at 15Mbps with the desktops showing 12Mbps but five minutes later they were back to 1.0Mbps. Another call and they confirmed it was a stable connection, that a port refresh had been done and there was no problem with the line, everything was syncing as expected. So over the weekend we replaced the ethernet from the demark, replaced the modem, removed the wifi, removed all desktops and just sat by the switch with a laptop directly into the new modem. It was reset and reconfigured but the same things happened.

Chorus came out, confirmed the demark and ethernet were fine, confirmed the internal wiring was fine (I wasn't there so don't know what was tested), they said there was a problem in the street and would look into it. That was last Sunday.

We had the following tracert's done this morning in which the tech said 'Hmmmm that's not great' but wouldn't say any more.

Tracert:
C:\Users\User>tracert www.trademe.co.nz

Tracing route to www.trademe.co.nz [202.162.73.2]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.*.*
2 37 ms 22 ms 22 ms 121-75-251-254.dyn.vf.net.nz [121.75.251.254]
3 25 ms 24 ms 23 ms bvi-400.bgnzwtc02.wlg.vf.net.nz [203.109.180.210
]
4 24 ms 25 ms 24 ms bvi-188.bgnzwtc02.wlg.vf.net.nz [203.109.180.209
]
5 32 ms 32 ms 32 ms 203.97.78.57
6 32 ms 38 ms 35 ms 203.167.249.137
7 34 ms 33 ms 34 ms 203.167.249.139
8 34 ms 33 ms 34 ms 203.57.145.139
9 34 ms 33 ms 33 ms www.trademe.co.nz [202.162.73.2]

Trace complete.

C:\Users\User>

C:\Users\User>tracert www.facebook.com

Tracing route to star-mini.c10r.facebook.com [31.13.70.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.*.*
2 23 ms 22 ms 21 ms 121-75-251-254.dyn.vf.net.nz [121.75.251.254]
3 24 ms 24 ms 24 ms bvi-400.bgnzwtc02.wlg.vf.net.nz [203.109.180.210
]
4 24 ms 25 ms 24 ms bvi-188.bgnzwtc02.wlg.vf.net.nz [203.109.180.209
]
5 159 ms 159 ms 158 ms any2ix.coresite.com [206.72.210.227]
6 158 ms 158 ms 157 ms any2ix.coresite.com [206.72.211.15]
7 158 ms 158 ms 159 ms po102.psw01b.lax3.tfbnw.net [31.13.29.111]
8 158 ms 158 ms 157 ms msw1ag.01.lax3.tfbnw.net [173.252.64.52]
9 159 ms 158 ms 158 ms edge-star-mini-shv-01-lax3.facebook.com [31.13.7
0.36]

Trace complete.

So what do we do from here ? I'm no networking guru, I know the basics, but I can follow instructions :)

Thanks