Question Re Ultra Fast Broadband Installation

Forums › Vodafone New Zealand › Question Re Ultra Fast Broadband Installation

joemahma

3 posts

Wannabe Geek

Topic # 185713 2-Dec-2015 16:15

Hi Guys

I am interested in upgrading to Fibre (had to drop to ADSL with a recent move).

Vodafone website states that "You will receive FREE standard Ultra Fast Broadband connection and wiring when you sign up on a 12 month term", however I was curious as to whether there was any limitations on this?

I can't see any conditions but as my new house is like 100m off the road I thought it might be worth asking.

Cheers

PeterReader

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Geekzone

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Reply # 1439339 2-Dec-2015 16:15

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

jonb

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Reply # 1439358 2-Dec-2015 16:26

The current agreement with Chorus (most UFB places except Whangerei, Hamilton, Tauranga and Christchurch) is a free install up to 200m driveway.

dylanp

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Reply # 1439402 2-Dec-2015 16:55

I expect they'll discuss install options and what can be covered in the standard install in the first site visit. It should all be fine, so long as your house doesn't have like a moat etc.

Sideface

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Reply # 1439480 2-Dec-2015 20:01

You are 100m off the road - is this a shared driveway?
This is an important question.

Sideface

joemahma

3 posts

Wannabe Geek

Reply # 1440295 4-Dec-2015 08:25

It is a shared drive, and I have looked into the whole issue surrounding shared driveways and authority from all parties etc.

Is there something else that I would need to be aware of?

dylanp

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Reply # 1440339 4-Dec-2015 09:48

joemahma: ... Is there something else that I would need to be aware of?

Would recommend submitting the request asap. There probably won't be any issues, but there could be, and requesting the install is the only full way to find out.

Jase2985

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Reply # 1440344 4-Dec-2015 09:56

generally orders for shared driveways take longer

joemahma

3 posts

Wannabe Geek

Reply # 1440618 4-Dec-2015 16:20

Thanks guys. Will try submit asap. Just waiting on house owners permission first...