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2 posts

Wannabe Geek

Topic # 189272 22-Dec-2015 10:32
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I'm ridiculously frustrated at my (and VF's) lack of understanding of what Vodafone need to do to upgrade my account from 40GB cable to unlimited. Two weeks ago I asked to be upgraded and they said fine -should take 24-48 hrs.
Many communications later I have now established I need a new modem but waited for two hours and no technician turned up. They don't seem to know how to do this so can someone tell me so I can tell them...
1) Do I need a technician to set up the modem (I have an old Motorola one) or do they just deliver it? Can I pick it up from somewhere since everything takes 24-48 hours for them to do??
2) If they can't sort it what is the best priced alternative unlimited provider for Wellington (not fibre) that knows what they're doing????
Thanks in advance..

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Uber Geek
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  Reply # 1455146 22-Dec-2015 10:48
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@Geekshelp You would only need a new HFC modem if you upgraded the speed as well, Can you DM me your Cable account number please

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  Reply # 1455167 22-Dec-2015 11:18
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@Geekshelp you will get a Docsis 3 modem (I am advised)

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Wannabe Geek

  Reply # 1455169 22-Dec-2015 11:19
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Thanks  - do I need to book a technician or will it just get dropped off?

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  Reply # 1455170 22-Dec-2015 11:20
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Geekshelp: Thanks  - do I need to book a technician or will it just get dropped off?

Tech will need to bring it out and swap over modem

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