Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


11268 posts

Uber Geek
+1 received by user: 3591

Trusted
Subscriber

Topic # 192321 6-Mar-2016 15:28
Send private message

The app is pretty good. However...

 

Every time there is an update (either to the IOS or the app), it throws me out and requires me to log in again. Usually I cannot remember the password so I have to reset it.

 

Every time that happens, we go through the process of getting a code and entering a new password. This is then followed by a message that says "Houston, we have a problem" and suggests I call customer services.

 

They usually fix it by resetting it at their end. However the fact that it happens every time suggests that there might be an error somewhere in the way it works, so I just thought I would mention it here.






Create new topic
571 posts

Ultimate Geek
+1 received by user: 198

Trusted
Vodafone NZ

  Reply # 1506955 6-Mar-2016 15:36
Send private message

Thanks for the info, I'll let the team know and they can check.




Channel Manager, Help & Support @ Vodafone NZ


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1506967 6-Mar-2016 16:08
Send private message

Set a password you can remember would be the most obvious thing to do

:p



11268 posts

Uber Geek
+1 received by user: 3591

Trusted
Subscriber

  Reply # 1507165 6-Mar-2016 22:58
Send private message

johnr: Set a password you can remember would be the most obvious thing to do

:p

 

 

 

True enough. But then, you IT wallahs are always telling us not to keep using 'memorable' passwords....!! cool






Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.