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17757 posts

Uber Geek

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#192321 6-Mar-2016 15:28
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The app is pretty good. However...


Every time there is an update (either to the IOS or the app), it throws me out and requires me to log in again. Usually I cannot remember the password so I have to reset it.


Every time that happens, we go through the process of getting a code and entering a new password. This is then followed by a message that says "Houston, we have a problem" and suggests I call customer services.


They usually fix it by resetting it at their end. However the fact that it happens every time suggests that there might be an error somewhere in the way it works, so I just thought I would mention it here.

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615 posts

Ultimate Geek


  #1506955 6-Mar-2016 15:36
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Thanks for the info, I'll let the team know and they can check.


Backblaze Unlimited Backup. World’s easiest cloud backup. Get peace of mind knowing your files are backed up securely in the cloud (affiliate link).
19282 posts

Uber Geek
Inactive user

  #1506967 6-Mar-2016 16:08
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Set a password you can remember would be the most obvious thing to do



17757 posts

Uber Geek

Lifetime subscriber

  #1507165 6-Mar-2016 22:58
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johnr: Set a password you can remember would be the most obvious thing to do





True enough. But then, you IT wallahs are always telling us not to keep using 'memorable' passwords....!! cool

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