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11268 posts

Uber Geek
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Topic # 192321 6-Mar-2016 15:28
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The app is pretty good. However...


Every time there is an update (either to the IOS or the app), it throws me out and requires me to log in again. Usually I cannot remember the password so I have to reset it.


Every time that happens, we go through the process of getting a code and entering a new password. This is then followed by a message that says "Houston, we have a problem" and suggests I call customer services.


They usually fix it by resetting it at their end. However the fact that it happens every time suggests that there might be an error somewhere in the way it works, so I just thought I would mention it here.

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571 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1506955 6-Mar-2016 15:36
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Thanks for the info, I'll let the team know and they can check.

Channel Manager, Help & Support @ Vodafone NZ

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Uber Geek
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  Reply # 1506967 6-Mar-2016 16:08
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Set a password you can remember would be the most obvious thing to do


11268 posts

Uber Geek
+1 received by user: 3591


  Reply # 1507165 6-Mar-2016 22:58
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johnr: Set a password you can remember would be the most obvious thing to do





True enough. But then, you IT wallahs are always telling us not to keep using 'memorable' passwords....!! cool

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