Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




42 posts

Geek


#195320 15-Apr-2016 13:21
Send private message

Ok,

 

I need to talk to someone in the know and is very helpful in the Customer Retention department regarding contracts with Vodafone etc,

 

can anyone please advise who I should talk with who isn't in the Phillipines

 

Thanks

 

Jamie 


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
4166 posts

Uber Geek

Trusted
Lifetime subscriber

  #1533554 15-Apr-2016 13:50
Send private message

There was a really helpful guy from Vodafone.. certain people ruined that for everyone.





/dev/null
9445 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1533570 15-Apr-2016 14:25
Send private message

Since JohnR is no-longer with us I'd recommend doing this.

 

1) Read this: http://pages.bigpipe.co.nz/how-to-switch-isps-without-ruining-everything/

 

2) Use this link to sign up to BigPipe - it'll give you $20 extra: Clicky.

 

3) Buy their $99 router also - it is pretty good. When UFB is installed phone Vodafone and tell them you're leaving, send them flowers, do whatever because honestly you're better off with somebody else.

 

Whilst this sounds like relationship advice (and it kinda is) signing up with BigPipe will ensure that you're with a competent ISP, you've likely seen them around here, they're very helpful and a great all-around ISP.





 
 
 
 


23454 posts

Uber Geek

Trusted
Subscriber

  #1533576 15-Apr-2016 14:40
Send private message

Why do you want to remain with vodafone so much?





Richard rich.ms

566 posts

Ultimate Geek


  #1533578 15-Apr-2016 14:40
Send private message

Jamie1990:

 

Ok,

 

I need to talk to someone in the know and is very helpful in the Customer Retention department regarding contracts with Vodafone etc,

 

can anyone please advise who I should talk with who isn't in the Phillipines

 

 

Post on the Vodafone Facebook page that you'd like someone to contact you. In the past I've had reasonable experience getting assistance from the Online guys.


4553 posts

Uber Geek

Trusted
Lifetime subscriber

  #1533580 15-Apr-2016 14:45
Send private message

There used to be a guy who can works any magic in Vodafone. He has to go because some idiots ruined it.

The best you can do is to wait for anyone in Vodafone to reply here or ask for retention team when you call them. As far as I know - all Vodafone broadband supports are based in NZ.





16197 posts

Uber Geek

Trusted
Subscriber

  #1533583 15-Apr-2016 14:54
Send private message

Are you trying to get a better deal, or something else? If you want to use another provider just switch.


956 posts

Ultimate Geek
Inactive user


  #1533590 15-Apr-2016 14:57
Send private message

Baffles me why you'd want to stay with Vodafone rather than move to fibre


 
 
 
 


Banana?
5002 posts

Uber Geek

Subscriber

  #1533591 15-Apr-2016 15:00
Send private message

Might not be for Broadband - could be for Mobile.

 

Best to just keep asking the Call centre to transfer you to Retentions. If they don't have a retentions team - try Spark or 2Degrees.

 

If Broadband, change to Bigpipe as above :)


566 posts

Ultimate Geek


  #1533592 15-Apr-2016 15:02
Send private message

JamesL:

 

Baffles me why you'd want to stay with Vodafone rather than move to fibre

 

 

There might be reasons. Might not have Fibre available or might have Fibre available but have Cable + Vodafone TV and can't/don't want to afford the extra money it would cost to switch to Fibre + SkyTV direct.


2044 posts

Uber Geek

Trusted
Subscriber

  #1533594 15-Apr-2016 15:04
Send private message

Jamie1990:

 

Ok,

 

I need to talk to someone in the know and is very helpful in the Customer Retention department regarding contracts with Vodafone etc,

 

can anyone please advise who I should talk with who isn't in the Phillipines

 

Thanks

 

Jamie 

 

 

 

 

Jamie:

 

http://www.vodafone.co.nz/our-company/ceo-executive-team/

 

 

 

They have direct contact details here. Matt Freeman for consumer, Ken Tunnicliffe for business and Kelly Moore for service (or lack thereof). Russell also takes calls, as do all of the execs, to their credit.

 

If they answer of course.... (!)





________

 

Antonios K

 

Click to see full size


xpd

Covid-19 Free
10641 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #1533607 15-Apr-2016 15:49
Send private message

Just put in a request to close your account, they call you back pretty quick then. Still didnt help to keep me on as a customer tho... $180 for what I wanted from them, got it for $99 elsewhere - they did offer it to me for $120 but still, $20 is $20.... :)

 

 





XPD^ / DemiseNZ

 

Blog         Free Games        Twitter

 

My TradeMe Goodies

 

Disclaimer - It wasn't me, the dog ate my keyboard, my account was hacked, I was drunk, ALIENS.


562 posts

Ultimate Geek

Trusted

  #1533613 15-Apr-2016 16:15
Send private message

Heh they are still adding to my bill when I threaten to leave, and won't waive the termination so I'm still riding it out.

566 posts

Ultimate Geek


  #1533661 15-Apr-2016 18:20
Send private message

michaelmurfy:

 

 

 

2) Use this link to sign up to BigPipe - it'll give you $20 extra: Clicky.

 

 

Looked into BigPipe based on your recommendation and it turns out even though my house (in Kapiti) is UFB ready I can't get BigPipe as they only service Wellington, Auckland, Chch, and Dunedin :(


9795 posts

Uber Geek

Lifetime subscriber

  #1533662 15-Apr-2016 18:22
Send private message

plamy and hamilton too :)

 

 


566 posts

Ultimate Geek


  #1533663 15-Apr-2016 18:23
Send private message

Jase2985:

plamy and hamilton too :)


 



Strange - Big pipe person didn't say about that. Good for those areas though :)

 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic




News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51


QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.