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maverick

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WorldxChange

#19579 22-Feb-2008 12:37
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Hi All,

Thanks goes to the beta testers and their constructive feedback during the final testing stages, we appreacite your time in assisting with this.


So you will be pleased to know, that the first part of new online billing module is available to WxC customers, you can signup for it here, ViewBill  hope you like the improvements Cool, we think you will.

Fell free to post your feedback,




Welcome to the WorldxChange ViewBill portal.


This website is the next step in our ongoing strategy to give our customers real-time access to all aspects of the WorldxChange telecommunications services that they utilise.

Initially, customers will be able to view their call record details and invoice history with subsequent additions (including online payments and further provisioning options) being made available in the coming months.

We would welcome your feedback on this site (both good & bad) including any specific individual requirements that you may have to make it better for you.

The Team @ WorldxChange

Please note:

If you are an Old View Bill customer, you will need to reregister by clicking the 'Signup for Viewbill' link at the left of this screen. We apologise for any inconvenience that this may cause, but trust that the new system will provide you with more information and functionality.



Points to note - CDR details start from Jan 2008, printing of Invoives will be available at a later date, Older Invoices can be printed through the old system only at this point.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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grant_k
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  #112284 22-Feb-2008 13:27
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Cheers Phil, I will sign up our other WxC account onto this service now.

Last night I noticed that the Call Details are Logged within seconds of hanging up the phone.  It is brilliant to have real-time call logging at last Cool

I hope you are feeling better now, and have gotten over that bout of food poisoning.  I had a case of Campylobacter a few years ago from some poorly-cooked chicken, and I've never been so sick in my life.  It's nasty stuff Foot in mouth

Fraktul
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  #112287 22-Feb-2008 13:42
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Great - now if only I could get my account number to complete signup without having to wait in excess of 15 minutes on the helpdesk Tongue out

I can remember my username and password but unfortunately my account number is not something I use a hell of a lot - or a  particularly memorable number.

Is there a way I can get my account number from my username and password details alone?

grant_k
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  #112288 22-Feb-2008 13:46
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Fraktul: Is there a way I can get my account number from my username and password details alone?

Did you ever use the older Bill Viewing portal?

If so, your web browser would have saved the Account Number from when you logged in.

Or, if by chance you kept any of the e-mails from WxC about exceeding your Data Cap, or signing up to VFX, the Account Number is contained there Smile



ninjabear
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  #112289 22-Feb-2008 14:02
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Fraktul: Great - now if only I could get my account number to complete signup without having to wait in excess of 15 minutes on the helpdesk Tongue out

I can remember my username and password but unfortunately my account number is not something I use a hell of a lot - or a  particularly memorable number.

Is there a way I can get my account number from my username and password details alone?


lol.I remember my account number but why would someone remember their invoice number?I guess i will need to call up later.

grant_k
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  #112292 22-Feb-2008 14:21
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ninjabear: I remember my account number but why would someone remember their invoice number?I guess i will need to call up later.

Invoice Numbers are also available from the older Dejar Bill Viewing Portal.  It looks like I am one of very few who actually used it!

ajhphd
37 posts

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  #112293 22-Feb-2008 14:25
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When I try to register, I get



"Account authorisation failed, please check you validation information."



when I use the invoice number from my January statement.



Does the "username" have to be the same as used for ADSL and/or VFX?

joshp
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WorldxChange

  #112298 22-Feb-2008 14:39
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The username can be anything as long as it is longer than 6 characters, it does not have to match any of your current usernames/logins.

As long as you have a recent invoice number, and a current phone number in the WxC system, you should be able to sign up for an account.

Cheers






Griven
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  #112299 22-Feb-2008 14:41
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Hello ajhphd,

Check your PM's if you can give me your username/account # i can followup on this one for you and work out which info is incorrect.




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz



ajhphd
37 posts

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#112305 22-Feb-2008 14:56
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Problem resolved quickfast!

I was using the Telecom landline number instead of the VFX number during the registration process.

Thanks WxC!

Cheers

Fraktul
836 posts

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  #112307 22-Feb-2008 15:21
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Griven - out of interest is this the same Griven from ESM who played QW?

ninjabear
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  #112311 22-Feb-2008 15:33
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grant_k:
ninjabear: I remember my account number but why would someone remember their invoice number?I guess i will need to call up later.

Invoice Numbers are also available from the older Dejar Bill Viewing Portal.  It looks like I am one of very few who actually used it!


yes but you cant access the old bill site to look at the invoice number

Griven
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  #112321 22-Feb-2008 16:08
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Hello Fraktul,

Indeed it is, although that was towards the end of QW spent majority of time with AWoL, Void until i was banned from bloodrain for ringing in for other clans.




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz



grant_k
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  #112323 22-Feb-2008 16:27
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ninjabear: yes but you cant access the old bill site to look at the invoice number

Maybe we are talking at cross-purposes here Ninjabear, but whenever I login to Dejar, it lists all the Invoice Numbers for the last few months up at the top of the screen with a little "Page" icon alongside.  When you click the page icon, you can view all the individual pages which make up that particular invoice.

By using the old Dejar portal was the way I got my invoice number so I could register for the new system.

So, I can promise you that it DOES work Smile

Fraktul
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  #112329 22-Feb-2008 17:18
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Thought so - has been awhile since the bloodrain days. Crikey I was still in highschool then Laughing

hpj2007
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  #112346 22-Feb-2008 18:12
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This service is FREE right?

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