We recently moved into an apartment. I contacted Vodafone and requested a fibre install. When Vodafone advised it would be a 2-4 week wait for Chorus, I asked what they could do to provide us with internet access in the interim. This is what they did:

- immediately increased the mobile data on my mobile and my partner's mobile by 6GB in total for no charge

- provided me with a voucher for a free wifi hotspot with 2GB of data

- expedited an interim VDSL install (Chorus technician visit to check) and couriered a modem.

- requested Chorus fibre visit be given priority

As it turned out, Chorus were able to turn up within a week and, as fibre will be too difficult for internal install, we'll be sticking with VDSL in interim.

But hats off to Vodafone for an excellent response, appreciated.

Contrast this with Spark who are still insisting on invoicing me on an ongoing basis for naked broadband that was supposed to be cancelled in February, but that's another story for another day ...