Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


263 posts

Ultimate Geek
+1 received by user: 42


Topic # 198305 4-Jul-2016 10:21
Send private message

Anybody else get this? Every time I pay my monthly bill (Red+ essentials) it generates 3 other charges on my Visa.

 

2x $1 charges and 1x $3.64 Card convenience charge.

 

 

 

Obviously the 'card convenience' charge is there to punish me for the convenience of paying with a card?

 

I cannot fathom why there are the other two $1 charges?





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
6740 posts

Uber Geek
+1 received by user: 593

Trusted

  Reply # 1585448 4-Jul-2016 10:30
Send private message

Have you asked Vodafone?




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1585449 4-Jul-2016 10:32
Send private message

I was hoping it may be an easy answer without having to endure phoning support.





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


402 posts

Ultimate Geek
+1 received by user: 225

Trusted

  Reply # 1585455 4-Jul-2016 10:36
Send private message

It's not a charge of $1 but hold and it will drop off after a few days

This is covered in the help section of VodafoneNZ

1604 posts

Uber Geek
+1 received by user: 333

Lifetime subscriber

  Reply # 1585471 4-Jul-2016 10:57
Send private message

I can understand doing this for a new credit card, but every single month for the same card, it's FITH.

 

 


597 posts

Ultimate Geek
+1 received by user: 205

Trusted
Vodafone NZ

  Reply # 1585537 4-Jul-2016 12:04
Send private message

Details on the authorisation $1 that appears on your credit card statement. Will happen if the card is not registered with VF i.e. in My Vodafone.

 

m





Channel Manager, Help & Support @ Vodafone NZ




263 posts

Ultimate Geek
+1 received by user: 42


  Reply # 1585542 4-Jul-2016 12:16
Send private message

MikeHales:

 

Details on the authorisation $1 that appears on your credit card statement. Will happen if the card is not registered with VF i.e. in My Vodafone.

 

m

 

 

 

 

Is that why there were two? The first one was me registering my new VISA on the site, the second was using that VISA for the first time?

 

Anyway thanks for the explanation, saved me trawling on the website or calling support, much appreciated.

 

 

 

Also "so we run check your credit card is valid" from that support page... Made my head hurt :)

 

 





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


BDFL - Memuneh
61519 posts

Uber Geek
+1 received by user: 12241

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1585644 4-Jul-2016 14:15
4 people support this post
Send private message

MikeHales:

 

Details on the authorisation $1 that appears on your credit card statement. Will happen if the card is not registered with VF i.e. in My Vodafone.

 

 

I have said it a few years back: the $1 authorisation is not needed. If the system charges the correct amount and the credit card processor denies the charge then it's the end of the story. Charging the $1 authorisation just to confirm the card is a waste - two transactions when it could be done in one.

 

Same thing applies to database design. If you have a key that doesn't allow duplicates, just write the record - if it fails with duplicates then continue down one path, if it doesn't fail then continue down the other path. Better than overloading the system with a read first just to see if the record already exists.

 

In other words: do more with less folks.

 

thecatsgoolies: It's not a charge of $1 but hold and it will drop off after a few days

 

Hold for what? $1 doesn't cover the full charges and doesn't do anything good. Read my comment above.





597 posts

Ultimate Geek
+1 received by user: 205

Trusted
Vodafone NZ

  Reply # 1586584 5-Jul-2016 18:30
Send private message

The $1 is not charged, it is refunded back to the account.





Channel Manager, Help & Support @ Vodafone NZ


402 posts

Ultimate Geek
+1 received by user: 225

Trusted

  Reply # 1586593 5-Jul-2016 18:38
Send private message

If you register the card in My Vodafone then it does not do the $1 pre auth each payment

BDFL - Memuneh
61519 posts

Uber Geek
+1 received by user: 12241

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1586625 5-Jul-2016 19:06
3 people support this post
Send private message

MikeHales:

 

The $1 is not charged, it is refunded back to the account.

 



I know. But it's a pre-auth. Usually petrol stations do this to secure funds since the total to be charged is not known when someone swipes the card before the pump is activated - and they want to be sure to have a way to charge in case someone does a runner. Also the petrol stations will put a hold of $100 or more. Hotels do the same when you check-in.

 

This is not the case with Vodafone. The amount is known, so a pre-auth of $1 is useless for all purposes.

This is my point.





1923 posts

Uber Geek
+1 received by user: 139


  Reply # 1586645 5-Jul-2016 19:38
One person supports this post
Send private message

Wouldn't surprise me to find it's one Vf billing system putting a charge against another Vf billing system..... because........
well just because....

2515 posts

Uber Geek
+1 received by user: 541
Inactive user


  Reply # 1586870 6-Jul-2016 07:13
Send private message

freitasm:

 

MikeHales:

 

The $1 is not charged, it is refunded back to the account.

 



I know. But it's a pre-auth. Usually petrol stations do this to secure funds since the total to be charged is not known when someone swipes the card before the pump is activated - and they want to be sure to have a way to charge in case someone does a runner. Also the petrol stations will put a hold of $100 or more. Hotels do the same when you check-in.

 

This is not the case with Vodafone. The amount is known, so a pre-auth of $1 is useless for all purposes.

This is my point.

 

 

Just a note on the hotels recently the hotels I have stayed at are only doing a pre-authorisation for $1.

 

This was for Rydges in Auckland and Rendezvous in Melbourne most recently.


BDFL - Memuneh
61519 posts

Uber Geek
+1 received by user: 12241

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1586880 6-Jul-2016 07:39
Send private message

If you have a company charge then that's the process. If you are paying directly they usually put a pre-auth of a couple of hundred dollars. The last one I stayed at asked for $200.




27163 posts

Uber Geek
+1 received by user: 6592

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1586883 6-Jul-2016 07:55
Send private message

The problem with pre-auth's now is that the moves by banks to offer real time banking means people are now actually seeing them as previously they'd only affect your available balance. When I'd check into a hotel previously I'd never see these on my account because they'd drop off before the transactions were updated a day or two later. With ANZ now moving to realtime you can log into internet banking or the app and see all of these.

 

I wonder how many extra queries the banks are getting as a result?


BDFL - Memuneh
61519 posts

Uber Geek
+1 received by user: 12241

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1586885 6-Jul-2016 07:58
Send private message

The problem with pre-auth is that in this specific Vodafone situation it serves no real purpose.

It can only be justified when registering the card for automatic payment, not the for on demand payment.




 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.