Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


294 posts

Ultimate Geek


Topic # 21344 23-Apr-2008 18:36
Send private message

Let me explain my situation....

 Jan 2008:  On Xnet Fusion with VFX.  No problems.  However, because I wanted to use my SPA3102 for VFX, but also one of the "Outbound Only" gateways with another VoIP provider, I asked that this be enabled.  After some complications but great help from maverick and fellow geekzone-rs, it was all done....

Feb 2008:  My "outbound gateway" worked, but it "lose settings" every 2 days or so....  I posted something here, and was asked to ring up and get a "ticket number".  Fair enough, and I did that....

Start of Mar 2008:  No news, no update.  I rang up about 3-5 times in total...  Waiting times are getting longer (around 10-15mins)...  Someone always says they'll get back to me...  1 or 2 did...  But mostly not...

End of Mar 2008:  I finally got someone "following" my case.  Good chap there...  "Mr B".  He asked me to send a screenshot over, asked me some questions.  I was just going away from Auckland for about 1 week, so I did that on my return, start of April...

Start of April:  Called, wanted an update...  Ah yes, "someone would call me back, after they spoke with the operations dept"...  Nope....  Furthermore, gateway is not working AT ALL.

4 days ago:  Called again....  Was told that "sorry, but Mr B was away for sometime"...  Will call me back..  Nope....



But anyway...  You guys get the drift.  Xnet is really great online (especially here in Geekzone)... Polite on the phone too.... But I do have to say that the "official contact" via phone is pretty terrible...  Maybe it's because you guys are swamped with work, but hey, I've been waiting almost 3 whole months now.... 

Could someone please look into this for me???  Thanks!!!! (Username:  jesseycy)


Create new topic
3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 125951 23-Apr-2008 19:24
Send private message

PM me the details, and what settings are being overwritten on the 3102, I thought this was already done as it was custom config.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



294 posts

Ultimate Geek


  Reply # 125969 23-Apr-2008 20:51
Send private message

Thanks!  I've sent you a PM...

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 126012 24-Apr-2008 05:56
Send private message

If you restart your device , see how you go now ,

Sorry we honestly thought this had been done as there were 2 such configs changed at the same time , and I did not see you come back online saying it wasn't working, The Tech team probably got confused as it was a custom config.

Aploagies for the confusion but hopefully you all should be good now.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

7 posts

Wannabe Geek


  Reply # 127883 2-May-2008 12:36
Send private message

I have had a similar experience with worldxchange's phone support line.

I've been trying since the end of march to get xtencity and I am sick of their phone system, the thought of having to ring up again to find out whats going on fills me with dread.

From what I've been reading this forum seems to be the place to get customer support and action, I will have to post here instead of ring in future.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41


Exhibition to showcase digital artwork from across the globe
Posted 23-May-2018 16:44


Auckland tops list of most vulnerable cities in a zombie apocalypse
Posted 23-May-2018 12:52


ASB first bank in New Zealand to step out with Garmin Pay
Posted 23-May-2018 00:10


Umbrellar becomes Microsoft Cloud Solution Provider
Posted 22-May-2018 15:43


Three New Zealand projects shortlisted in IDC Asia Pacific Smart Cities Awards
Posted 22-May-2018 15:14


UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.