Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


saeran

139 posts

Master Geek


#214321 6-May-2017 18:09
Send private message

Hey!

 

I was on the old school VF Cable network for the past 3-4 years and though it had occasional issues for the most part, the service was hassle free.

 

Recently we switched to the new FibreX network and ever since it has been pretty annoying with the internet completely dropping out 1-6 times per day.

 

After speaking to VF over Twitter they sent a Downer technician – technician checked the line and said that that was fine.  He decided to change the VF supplied router for a new one (HG659), guessing that it was the source of the problem.

 

Unfortunately my trouble and frustration has continued with the internet dropping out again within hours of the tech leaving – has happened another 4 times in the 24 hours since.

 

All the lights stay on on the Technicolour modem, but the internet light on the Vodafone router either turns off, or sometimes will stay on but will stop flashing (when the network is acting as normal it flashes).  Also the 192.168.1.1 router page becomes inaccessible.

 

To fix it I usually reboot the modem and router, though I believe that just rebooting the router usually is enough to solve the problem.

 

Any ideas as to the root cause of the issue?  And, no it's not a wifi issue, experiencing the issue over ethernet too.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
thecatsgoolies
414 posts

Ultimate Geek

Trusted

  #1776926 6-May-2017 18:21
Send private message

Note down dates / time and how long it's off line for then log a fault when you have a few examples and insist the ticket is passed to the complex support team for further investigation

 

 




saeran

139 posts

Master Geek


  #1776933 6-May-2017 18:38
Send private message

thecatsgoolies:

 

Note down dates / time and how long it's off line for then log a fault when you have a few examples and insist the ticket is passed to the complex support team for further investigation

 

 

Thanks, I will do!  It always fixes with a router + modem reboot though.


sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1776935 6-May-2017 18:50
Send private message

If you can't ping the router the issue lies inside your network or with the router itself. As this has been replaced it's always possible something in your network is causing the issue.

 

When this happens do pings to an IP still work? Or is it just DNS lookups that fail?

 

 




Pumpedd
1759 posts

Uber Geek
Inactive user


  #1777101 7-May-2017 11:40
Send private message

Its a known issue with the network...

 

VF have given me permission to ditch my contract.


sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1777159 7-May-2017 14:38
Send private message

Pumpedd:

 

Its a known issue with the network...

 

VF have given me permission to ditch my contract.

 

 

Not being able to connect to your router is a issue with your home network, not their network.

 

 


antoniosk
2358 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #1777206 7-May-2017 16:32
Send private message

sbiddle:

 

Pumpedd:

 

Its a known issue with the network...

 

VF have given me permission to ditch my contract.

 

 

Not being able to connect to your router is a issue with your home network, not their network.

 

 

 

 

I agree. If the router - HG659 - stops responding then the device isn't working correctly.





________

 

Antoniosk


Yabanize
2350 posts

Uber Geek


  #1777209 7-May-2017 16:50
Send private message

Perhaps you should try connecting your PC directly to the ONT


 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
tieke
674 posts

Ultimate Geek

ID Verified

  #1777214 7-May-2017 17:13
Send private message

 

 

 

 

I have this problem on my 200 speed FibreX connection (with static IP), and have called them about it a couple of times only to be told each time that it is a known issue that is being worked on. The connection just gradually gets worse until I reset the modem. (I have found no difference between using the supplied router or my ERL).

 

You can easily see examples of the worsening connection when you look at my smokeping records.

 

For instance you can see where I rebooted my modem just before nine this morning after my son was having huge delays accessing YouTube: Click to see full size

 

If you look back you will see more such instances, as well as a number of outages, almost all of which were fixed by rebooting the modem. In fact it happens so frequently that I have now connected the modem to a remotely-switchable socket, so that when other members of the family can't access the internet they just have to press a button to repower it rather than having to root around in the networking closet.

 

I'm not in the known Island Bay troublespot, and as my previous cable connection was so rocksolid for almost a decade this was pretty unexpected.

 

I wouldn't advise anyone to swap from the standard cable service to FibreX until this is fixed if you're not comfortable with having regular slowdowns and outages (easy to fix if you're on-site, not so good if you're away from home and trying to connect back in.)

 

 

 

 

 

 


saeran

139 posts

Master Geek


  #1777240 7-May-2017 17:45
Send private message

tieke:

 

 I have this problem on my 200 speed FibreX connection (with static IP), and have called them about it a couple of times only to be told each time that it is a known issue that is being worked on. The connection just gradually gets worse until I reset the modem. (I have found no difference between using the supplied router or my ERL).

 

You can easily see examples of the worsening connection when you look at my smokeping records.

 

For instance you can see where I rebooted my modem just before nine this morning after my son was having huge delays accessing YouTube: Click to see full size

 

If you look back you will see more such instances, as well as a number of outages, almost all of which were fixed by rebooting the modem. In fact it happens so frequently that I have now connected the modem to a remotely-switchable socket, so that when other members of the family can't access the internet they just have to press a button to repower it rather than having to root around in the networking closet.

 

I'm not in the known Island Bay troublespot, and as my previous cable connection was so rocksolid for almost a decade this was pretty unexpected.

 

I wouldn't advise anyone to swap from the standard cable service to FibreX until this is fixed if you're not comfortable with having regular slowdowns and outages (easy to fix if you're on-site, not so good if you're away from home and trying to connect back in.)

 

  

 

 

That sounds extremely relatable.

 

As to the comments regarding it being an issue from within my network.

 

     

  1. What would cause the router internet light to turn off and for the service to stop functioning?
  2. Even if this was the case – wouldn't I have experienced issues prior to the switch to FibreX

 

At least there is a solution that consistently works – and if it only happened once or twice a week I'd deal with it, but with it happening multiple times per day it gets pretty annoying.


yitz
2074 posts

Uber Geek


  #1777287 7-May-2017 18:32
Send private message

I don't think it is just you I'm pretty sure I have read about those symptoms before on Vodafone Community forums too.

 

 

So just to be clear a router power cycle / reboot alone is not sufficient you need to also reboot both the modem?

yitz
2074 posts

Uber Geek


  #1777291 7-May-2017 18:36
Send private message

antoniosk:

 

I agree. If the router - HG659 - stops responding then the device isn't working correctly.


Well back in the Telstraclear days wasn't there that ARP issue around 2007/2008 which overloaded/crashed modems?

 

 

Not saying that is happening here but I don't think we can rule out network side yet.

sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1777343 7-May-2017 19:39
Send private message

yitz:
antoniosk:

 

I agree. If the router - HG659 - stops responding then the device isn't working correctly.

 

 

Well back in the Telstraclear days wasn't there that ARP issue around 2007/2008 which overloaded/crashed modems?

 

Not saying that is happening here but I don't think we can rule out network side yet.

 

Back then the cable network was one big flat L2 network. The resulting high volumes of ARP traffic meant some low spec routers would keep crashing.

 

 


quickymart
13924 posts

Uber Geek

ID Verified

  #1777350 7-May-2017 19:58
Send private message

Yabanize:

 

Perhaps you should try connecting your PC directly to the ONT

 

 

This is about cable, not fibre (despite the confusing FibreX name).


Yabanize
2350 posts

Uber Geek


  #1777354 7-May-2017 20:10
Send private message

quickymart:

 

Yabanize:

 

Perhaps you should try connecting your PC directly to the ONT

 

 

This is about cable, not fibre (despite the confusing FibreX name).

 

 

Apologies, The Cable Modem direct to PC.


saeran

139 posts

Master Geek


  #1778039 8-May-2017 19:59
Send private message

Spoke with someone from Vodafone's Quality and Performance team.  Was told to change the ethernet connection on the Technicolor modem – the technician had it plugged into the jack marked '2', was told to change it to '1'.

 

So far so good – but it's only been just over an hour so we'll have to wait and see.

 

Also, from what I was told it does appear to be a known issue that VF is investigating.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.