Hey!
I was on the old school VF Cable network for the past 3-4 years and though it had occasional issues for the most part, the service was hassle free.
Recently we switched to the new FibreX network and ever since it has been pretty annoying with the internet completely dropping out 1-6 times per day.
After speaking to VF over Twitter they sent a Downer technician – technician checked the line and said that that was fine. He decided to change the VF supplied router for a new one (HG659), guessing that it was the source of the problem.
Unfortunately my trouble and frustration has continued with the internet dropping out again within hours of the tech leaving – has happened another 4 times in the 24 hours since.
All the lights stay on on the Technicolour modem, but the internet light on the Vodafone router either turns off, or sometimes will stay on but will stop flashing (when the network is acting as normal it flashes). Also the 192.168.1.1 router page becomes inaccessible.
To fix it I usually reboot the modem and router, though I believe that just rebooting the router usually is enough to solve the problem.
Any ideas as to the root cause of the issue? And, no it's not a wifi issue, experiencing the issue over ethernet too.