Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

534 posts

Ultimate Geek
+1 received by user: 116

Topic # 215051 10-Jun-2017 02:08
Send private message

Does anyone from Vodafone still read this forum?


The story so far...


#1/05/2017 I ring Vodafone to cancel my TV service as I no longer need it, never watch it, because the content is endless repeating crap (mostly) I was on the old Telstra Clear triple service (TV, Internet 100/10 cable in Wellington, and land line) paying $220 a month.


Cancelling the TV service saves me $110 month. (I had two pay channels besides the basic 'free' channels)


I get put through to the retention team, and the CSC arranges to have my TV service cancelled on 09/06/2017 (the start of my Billing month)


They also offer me the option of changing to FibreX 200/20 unlimited make my Internet bill to $80 month for 12 months, then increase it to $90 month for the next 12 months, on a 24 month contract, with a land line.


FibreX is installed two days later, and up and running with my own router, not the Vodafone one.


The only minor problem I had was speed wouldn't go above 100/10 for the first two days on my own router, but would do 200/20 on the Vodafone one. Finally clicked on Sunday that my Router had QOS set to limit speed to 100/10, instead of 200/20.


The contract email I received from Vodafone on Monday still listed the TV service as part of my contract. Called Vodafone, and the CSC I spoke to said there was a cancellation order for my  TV service but said there was no date for it! He said he'd fix that.


Called on Friday morning /09/06/2017) to ask why My TV service was still connected. CSC confirmed that there is a cancellation order for 09/06/2017, and all that will happen is the tech will disconnect it at the street cabinet sometime on 09/06/2017. All I needed to do was return the T Box to the nearest Vodafone store.


I got home from work after 07:00pm and the TV service is still connected.


Called Vodafone, and the CSC said it should be disconnected. I told him it wasn't disconnected, and after some 'looking into this' comments, etc he said it was scheduled for 12/06/2017.


I don't have to pay for the TV service after 08/06/2017 right? (I told the CSC I wont be paying for any TV service after 08/06/2017.)



Create new topic
1660 posts

Uber Geek
+1 received by user: 948


  Reply # 1797585 10-Jun-2017 03:52
Send private message

@mikehales is best to look into this


505 posts

Ultimate Geek
+1 received by user: 182

Vodafone NZ

  Reply # 1797602 10-Jun-2017 09:16
Send private message

Drop me your account number in a message and I'll pick it up for you, sorry for the hassles.

Channel Manager, Help & Support @ Vodafone NZ


534 posts

Ultimate Geek
+1 received by user: 116

  Reply # 1797629 10-Jun-2017 10:47
Send private message

MikeHales: Drop me your account number in a message and I'll pick it up for you, sorry for the hassles.




Thanks for your help.

534 posts

Ultimate Geek
+1 received by user: 116

  Reply # 1798755 12-Jun-2017 18:25
Send private message

MikeHales: Drop me your account number in a message and I'll pick it up for you, sorry for the hassles.






    Today (12/06/2017) I get a call at 09:12am from a technician telling me he'll be here in a few minutes to disconnect the TV service. 12 midday rolls around, no sign of any technician, no phone calls, nothing! 


Get home from work at 05:30pm, T-Box modem appears to be disconnected (lights flashing) I turn on the TV and T-Box. Still getting the full TV service!


I call 0508 888 800, and speak to Kim, who INSISTS my TV service has been disconnected, even after putting me on hold and talking to provisioning.


I tell her numerous times that it hasn't been disconnected! She says she'll put in a request to have a technician come out again **SOMETIME**   As I"m getting nowhere with her I ask to speak to her team leader.


After being put on hold again, she comes back and says they cant talk right now, they're too busy, and I will get a call back sometime in the next day or so!!!!  


Yet again I have to send a complaint letter to Vodafones Head Office about the appalling service Vodafone staff provide to customers!!    

1660 posts

Uber Geek
+1 received by user: 948


  Reply # 1798758 12-Jun-2017 18:28
Send private message

You need to do @mikehales so he knows about the post and the ongoing issues


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06

UFB connections pass 460,000
Posted 11-Dec-2017 11:26

The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22

Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55

2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55

Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21

Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37

Digital transformation is dead
Posted 7-Dec-2017 09:31

Fake news and cyber security
Posted 7-Dec-2017 09:27

Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27

Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26

Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23

New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16

Cyber security not being taken seriously enough
Posted 5-Dec-2017 20:13

Sony commences Android 8.0 Oreo rollout in New Zealand
Posted 5-Dec-2017 20:08

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.