Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


486 posts

Ultimate Geek
+1 received by user: 110


Topic # 224084 1-Nov-2017 20:34
Send private message

Hi folks,

 

Anyone else having issues\no picture on the vodafone T-Box within the Wellington Cable network?

 

The modem\christmas tree thing with it is showing the 3 tops lights solid green, the forth flashing, and the fifth solid too.

 

I'm in the Johnsonville area.

 

EDIT: already done a power reset of the modem and T Box.

 

Error on screen on The requested service/content is unavailable.


Create new topic


486 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1894026 2-Nov-2017 08:35
Send private message

Service returned about an hour after the outage.

What I'm deeply unimpressed by is the wait/hold time. The first time during the outage was over 40 minutes. Ok they said wait/hold times were around 25 minutes at this beginning of the call.

The second time I was on hold for nearly an hour, at which point I gave up.I suspect at the end, people on the other end had gone, as while on hold I stopped hearing the recorded messages concerning the outage.

The reason for the second call was once the T box services were resumed, about a minutes later the t box power cable transformer blew. A clearly audible pop sound was heard. If this was as old as the T box, I'd not be too bothered, but as this power cable was only replaced by the Vodafone contractor about 6 weeks ago I'm convinced something came down the cable to cause this. The power was plugged into a basic power board with the basic surge protection on it. As the modern is plugged into the same board, and didn't drop out, this failure I believe has been a result of the services being resumed. Of course, I'm speculating and have no proof to back this up, but I do find it strange for a new cable to fail.

Maybe third time lucky in getting through to someone at Vodafone..

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.