Vodafone prepay auto-renew

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bagheera

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Topic # 228796 23-Jan-2018 10:33

With the new data going up lately, my grand-fathered spark Spotify prepay plan is looking old and after this holiday running out of data (and other time running out too), I think it time to look at my option again. One thing I like with spark is the auto-renew - at end of the period, it charges my credit card $19 and renews for next period - no need to remember to top up every month and no overcharging at massive ripoff rate on pay as you go if you run out 1 day before renew as my account is always at $0, so cannot be charged. Looking at Vodafone flex prepay plan, I like what I can get, but I am not seeing an option for auto-renew, just top up if the balance is below $5 - does Vodafone have a way to auto-renew like spark, as this will be a deal breaker if it does not.

Linux

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Reply # 1945216 23-Jan-2018 10:40

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You can call Vodafone and request ' Casual data ' to be removed so once any included data is used up data just stops and no casual charging

The only option you have is the auto top-up you have seen on the below page

https://www.vodafone.co.nz/auto-top-up/

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bagheera

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Reply # 1945217 23-Jan-2018 10:46

so what happens if your plan is $19 and your current balance is $18 - so can not renew due to $1 sort, but not got down to the $5 topup?

kryptonjohn

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Reply # 1945229 23-Jan-2018 10:51

I have my daughter on a VF pre-pay and setup an auto top-up through their self help web site.

It flat out does not work. I have to go into the web site and press the top-up button.

Linux

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Reply # 1945238 23-Jan-2018 11:11

bagheera:
so what happens if your plan is $19 and your current balance is $18 - so can not renew due to $1 sort, but not got down to the $5 topup?

Then you need to do a one off top up

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nzbnw

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Reply # 1945277 23-Jan-2018 12:09

You could also change to one of the new Spark plans and keep the auto top-up features your enjoying today?

https://www.spark.co.nz/prepaid

If you have spottily you'll get 50% off.

nzbnw

bagheera

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Reply # 1945279 23-Jan-2018 12:09

Look like that rules out Vodafone then, life too busy to have to worry about micromanaging my balance every 28 days - with spark, it has failed 2 times in the 3 - 4 years that I had it setup - once due to a new credit card and not updating details, and once due to max out credit card - if there no set and forget option, then it not a plan for me. (Would have changed to Vodafone if it was not for the no set and forget option if any Vodafone marketing people are reading)

Linux

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Reply # 1945282 23-Jan-2018 12:13

It's a technology change not marketing, I am sure they have far better things to spend $$$ on

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MikeHales

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Reply # 1945283 23-Jan-2018 12:13

I hear you ... not that I'm in marketing. Will pass on.

Channel Manager, Help & Support @ Vodafone NZ

bagheera

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Reply # 1945285 23-Jan-2018 12:14

nzbnw:

You could also change to one of the new Spark plans and keep the auto top-up features your enjoying today?

https://www.spark.co.nz/prepaid

If you have spottily you'll get 50% off.

nzbnw

yeah - was just checking out my options - do not like 50% Spotify so would not be using it and load up the phone with MP3 when out and going back to ads Spotify at home, so was looking at data options.

bagheera

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Reply # 1945287 23-Jan-2018 12:21

MikeHales:

I hear you ... not that I'm in marketing. Will pass on.

thanks - will also be the same for my father too - he still on spark one plan due to 1 bill thing, but was thinking about changing due to 500mb, most like will do spark auto-renew plan now. (he also like the idea of different provider then mum due to traveling in the campervan a lot and there a lot of good spark no vodafone and good vodafone and no spark coverage around)

nzbnw

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Reply # 1945294 23-Jan-2018 12:41

bagheera:

yeah - was just checking out my options - do not like 50% Spotify so would not be using it and load up the phone with MP3 when out and going back to ads Spotify at home, so was looking at data options.

That's also an option - you don't need to take the Spotify component.

Hope that helps.

nzbnw

bagheera

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Reply # 1945303 23-Jan-2018 13:08

Linux: It's a technology change not marketing, I am sure they have far better things to spend $$$ on

Linux

yes, but it will be marketing people pushing the techie on why they cannot do this now and how much would it cost to fix this issue as it losing us customers, then they will do a cost vs benefit from marketing, and if the benefit is better then the cost, start jumping up and down to get it done. With all the back end changes happening with VoLTE and sharing cell sites with spark & 2D the cost most like has come down a lot since the last time it was looked at with the newer systems in place, and it a problem that can be solved - after all spark has done it.

bagheera

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Reply # 1945364 23-Jan-2018 13:15

nzbnw:

bagheera:

yeah - was just checking out my options - do not like 50% Spotify so would not be using it and load up the phone with MP3 when out and going back to ads Spotify at home, so was looking at data options.

That's also an option - you don't need to take the Spotify component.

Hope that helps.

nzbnw

yep, and looking likely to be the option I will take, still need to look into skinny - rule out 2D due to roaming to Vodafone - last time on that it was a pain at the crossover places and we lived on one and it was switching all the time or not switch at all and not getting throughput & site needing to re-login every 5 min due to changing ip address etc, when 2D has a network the size of Spark & Vodafone will look at them again.

baplaski

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Reply # 1946543 25-Jan-2018 13:06

Just yesterday I found my sons mobile had not auto-topped up (probably for some time). I had an absolutely nightmare of a time trying to top up (the website top-up services and mobile app were simply not working). I was far from impressed with my first vodafone experience in years.