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79 posts

Master Geek


#231844 16-Mar-2018 07:30
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There's always plenty of complaints for bad service (including from me) so here's something positive.

We're moving in with family while we wait for a new build and we have a few weeks left on a 12 month contract. I called Vodafone and was put through to a "cancellation specialist" who very quickly and efficiently cancelled our plan with no termination fee, then sorted out a better plan at a good price for our new address.

So well done Vodafone.

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79 posts

Master Geek


  #1989169 6-Apr-2018 07:00
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I guess I spoke too soon.

Received my bill yesterday with a $200 cancellation fee to pay.
And none of the promised plan changes appear to have happened either.

Sigh....

3509 posts

Uber Geek

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  #1989192 6-Apr-2018 08:11
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redherring: I guess I spoke too soon.

Received my bill yesterday with a $200 cancellation fee to pay.
And none of the promised plan changes appear to have happened either.

Sigh....

 

So i hope you won't be signing up with them at the new place then.

 

 


 
 
 
 


568 posts

Ultimate Geek
Inactive user


  #1989208 6-Apr-2018 08:40
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So call them back? They’ll have records of your call and will reverse your $200 fee and put you on the plan you were supposed to be on.

4139 posts

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  #1989236 6-Apr-2018 09:27
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redherring: I guess I spoke too soon.

Received my bill yesterday with a $200 cancellation fee to pay.
And none of the promised plan changes appear to have happened either.

Sigh....

 

Welcome to the real Vodafone.. expect to spend multiple calls over the next few months trying to get it resolved :-)





263 posts

Ultimate Geek


  #1989245 6-Apr-2018 09:39
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looks like you were given a red herring... :p

 

as mentioned above, they should have a record of your call.

 

 


7 posts

Wannabe Geek

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Vodafone NZ

  #1989327 6-Apr-2018 10:52
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tripp:

 

redherring: I guess I spoke too soon.

Received my bill yesterday with a $200 cancellation fee to pay.
And none of the promised plan changes appear to have happened either.

Sigh....

 

So i hope you won't be signing up with them at the new place then.

 

 

 

 

 

 

Hey there, looks like there been a mistake on the account, if you want to message me your account number I'll be able to take a look.




79 posts

Master Geek


  #1989467 6-Apr-2018 13:29
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Thanks, sent you the details...

 
 
 
 




79 posts

Master Geek


  #1995544 13-Apr-2018 14:49
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All sorted by ChrisVodafoneNZ. Thank you...

93 posts

Master Geek


  #1997084 16-Apr-2018 14:11
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redherring: I guess I spoke too soon.

Received my bill yesterday with a $200 cancellation fee to pay.
And none of the promised plan changes appear to have happened either.

Sigh....

 

That's pretty poor. I hope you got the name of the person who you spoke with - and can get back to them easily.

 

Oooops. That happened quickly - now sorted, I see


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