Is Vodafone tower working normally?

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Rikkitic

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#233262 7-Apr-2018 12:38

I am having major problems with RBI that just started recently and my ISP isn't being helpful. Can anyone from Vodafone confirm that the mast at Henderson Road in Flaxmere is operating normally? I need to eliminate that as a possible source of my issues. I can't find anything relating to it on the VF site, but would like confirmation if possible that nothing has changed there.

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#1990996 7-Apr-2018 12:42

what did vodafone say when you called?

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#1991008 7-Apr-2018 13:03

What is the actual issue you are having? Provide a description

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Rikkitic

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#1991012 7-Apr-2018 13:14

Jase2985:

what did vodafone say when you called?

I didn't call them. I wouldn't know who to call. I just checked their site and nothing is reported there.

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#1991013 7-Apr-2018 13:16

Jase2985:

what did vodafone say when you called?

I believe they are not a Vodafone customer but wholesale

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Rikkitic

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#1991019 7-Apr-2018 13:27

Linux: What is the actual issue you are having?

Linux

The actual issue is not with VF but my RBI connection comes from their tower in Flaxmere. The issue is that my Huawei B315 died and had to be replaced. It really died. There is no ambiguity there. I was on-line when it happened. When I tried rebooting and resetting it I could get no connection, just the flashing error LED. My ISP sent me a replacement unit and that worked as soon as I started it up. But then I noticed after a couple of days that the signal was very weak and would sometimes fall back to 3G. Even when it was 4G it was very weak, with no signal bars at all displayed. I tried playing with different things, including the antenna settings, and once when I changed the setting back to LTE Preferred, everything suddenly started working normally. I had three bars of signal and a speed test gave me 23 Mbps down with about 6 Mbps up. This is about what I had previously been getting with the Huawei that was replaced. But after a short time the signal again fell back to 3G, then 4G with zero bars, and my speeds plummeted again. Since then it has stayed this way.

I suspect the new Huawei may also be faulty but I have to convince my ISP of that. My problem is that it is working, just not very well. My ISP suggested that maybe VF was doing unreported work on the mast and that was affecting my signal. So I need to eliminate that as a possibility. That I why I posed my question.

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#1991020 7-Apr-2018 13:29

Do you have any mobile phones in the same house house on Vodafone?

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Rikkitic

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#1991036 7-Apr-2018 13:40

No.

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#1991037 7-Apr-2018 13:42

Rikkitic:

No.

Neighbour you can ask?

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Rikkitic

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#1991050 7-Apr-2018 14:10

No, not really. Is there no way to find out if anything is going on at the mast? I really feel like I am fumbling in the dark here. I don't have the skills or equipment to diagnose this properly. I don't have anything to compare the modem to. All I can do is try to eliminate other possibilities.

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#1991054 7-Apr-2018 14:28

You need to log a fault with your ISP (who you pay your monthly invoice to) Then they pass a ticket to Vodafone to investigate

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#1991055 7-Apr-2018 14:30

I have also linked this thread to someone I personally know in Vodafone who can investigate the performance of the serving cell and check KPI's

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Rikkitic

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#1991077 7-Apr-2018 15:12

Thanks very much for that. I really appreciate it. I didn't know I should log a fault because I wasn't certain what the source of the fault might be and I have a fairly informal relationship with my ISP but I will do that.

GUESS WHAT? I just thought to check my connection again while writing this and it is back to normal! Two bars of 4G signal and 25 Mbps down on speed test. I have no idea if this has anything to do with this thread or any wires you may have pulled but I just hope to god it lasts. Thank you again for your efforts. This is such a frustrating situation for me. I just hope it is back to normal and will stay that way. In any case, this suggests that the problem does NOT lie with my modem.

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#1991091 7-Apr-2018 15:42

Vodafone NZ has done nothing to the serving cell

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Rikkitic

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#1991102 7-Apr-2018 15:52

All I can say is it is working normally again. I guess it is just another amazing coincidence. I sure wish I knew what is going on, though. If it craps out again I will be right back where I was, in the dark without a clue.

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#1991152 7-Apr-2018 17:18

Please post stats from the RBI modem.

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