Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1571 posts

Uber Geek
+1 received by user: 305

Trusted
Subscriber

Topic # 233359 13-Apr-2018 09:33
20 people support this post
Send private message quote this post

Just received (link not yet on Commerce Commission website):

 

Commission lays charges against Vodafone for its FibreX broadband advertising
The Commerce Commission has laid 27 charges under the Fair Trading Act against Vodafone New Zealand Limited (Vodafone) for engaging in false and misleading conduct in relation to its FibreX broadband service.

The charges were filed in the Auckland District Court and relate to conduct in the three regions where FibreX is offered (Wellington, Christchurch and Kapiti), between 26 October 2016 and 28 March 2018.

The Commission alleges that by naming its broadband service “FibreX”, along with its advertising of FibreX on billboards, radio, in-store, online and in direct-marketing, Vodafone misled consumers into thinking that FibreX was a full fibre-optic broadband service (like those services delivered over the Government-subsidised Ultra-Fast Broadband network), when it is not.

The Commission also alleges that Vodafone’s website misled consumers about the options of broadband services (including full fibre-optic broadband) available at their addresses.

As this case is before the Court, the Commission cannot comment further at this time. This matter will be called in the Auckland District Court for the first time on 22 May 2018.

Background
FibreX is a broadband service delivered over Vodafone’s hybrid fibre-coaxial (HFC) network. The HFC network uses both fibre-optic and copper cabling to deliver broadband to consumers’ homes.

By comparison, full fibre-optic broadband services are delivered over the Government-subsidised Ultra-Fast Broadband network which only uses fibre-optic cabling to deliver broadband to consumers’ homes

 

 





________
AK

 

 

 

Click to see full size


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5 | 6
BDFL - Memuneh
60051 posts

Uber Geek
+1 received by user: 11138

Administrator
Trusted
Geekzone
Lifetime subscriber

21842 posts

Uber Geek
+1 received by user: 1511

Trusted
Lifetime subscriber

  Reply # 1995222 13-Apr-2018 09:44
10 people support this post
Send private message quote this post

Never saw this coming! NOT gets popcorn and waits

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
Banana?
4257 posts

Uber Geek
+1 received by user: 969

Subscriber

  Reply # 1995224 13-Apr-2018 09:46
4 people support this post
Send private message quote this post

Good on them. I kinda hope Vodafone get slapped with a massive fine. It is so misleading.

 


What did they think was going to happen when the marketing team came up with this name?

 

FibreX, Like Fibre, but not.




1571 posts

Uber Geek
+1 received by user: 305

Trusted
Subscriber

  Reply # 1995229 13-Apr-2018 09:52
Send private message quote this post

trig42:

 

Good on them. I kinda hope Vodafone get slapped with a massive fine. It is so misleading.

 


What did they think was going to happen when the marketing team came up with this name?

 

FibreX, Like Fibre, but not.

 

 

"between 26 October 2016 and 28 March 2018"

 

Or, 18 months of sales. hopefully enough to pay for investment in cable, and the fine that's coming....





________
AK

 

 

 

Click to see full size


311 posts

Ultimate Geek
+1 received by user: 174

Trusted

  Reply # 1995232 13-Apr-2018 09:55
9 people support this post
Send private message quote this post

Its about time, calling an HFC network "Fibre X" is a blatant attempt to confuse the general public into thinking they will get a FTTH fibre service when they re getting a co-ax copper service. If the Vodafone marketing was in any way valid then nearly all xDSL services could be called "Fibre Z" as the DSLAM/MSAN is almost always fibre fed.


2441 posts

Uber Geek
+1 received by user: 1099


  Reply # 1995233 13-Apr-2018 09:59
6 people support this post
Send private message quote this post

Excellent news.

 

I'm only surprised it took them this long. As I have opined elsewhere, VF's advertising goes well beyond puffery and is blatantly and deliberately deceptive. This has been complained about for some time, and VF has steadfastly refused to change. What they have been doing is pretty close to outright fraud.

 

I hope they get spanked for this, and don't just get away with a minor fine, and a promise to change their advertising and "review their practices" and not do it again.

 

I also think that if the Commission succeed in its prosecution then anyone on a FibreX term contract would have have a string case for existing early without penalty, and potentially getting all or some of what they had paid for the service refunded, on the basis that VF had deliberately duped them into purchasing a misrepresented product.

 

I'm likely moving house soon. With conduct like this, it's fair to say I won't be considering VF as a service provider at my new address.


3348 posts

Uber Geek
+1 received by user: 1120

Subscriber

  Reply # 1995235 13-Apr-2018 10:02
Send private message quote this post

Good stuff.

 

I thought they had already done an investigation and decided it was OK though?


1498 posts

Uber Geek
+1 received by user: 330


  Reply # 1995241 13-Apr-2018 10:09
2 people support this post
Send private message quote this post

I expect that the name FibreX is not the primary issue. It will be about the dubious practices to channel users onto it.


2311 posts

Uber Geek
+1 received by user: 727

Trusted
Lifetime subscriber

  Reply # 1995260 13-Apr-2018 10:32
5 people support this post
Send private message quote this post

Hammerer:

I expect that the name FibreX is not the primary issue. It will be about the dubious practices to channel users onto it.


I'm sure FibreX name will come into play. It's part of the marketing and positioning of the whole HFC product.

If they didn't call it FibreX or market it as Broadband that has some components being over fibre and mislead customers then the Comcom wouldn't be taking the action they are.

I'm just surprised it's taken this long.

It's not like Vodafone haven't been aggressively promoting FibreX in areas that UFB is being built and signing customers up to two year contracts with the first half of the contract being half price or similar.

I hope they get smacked hard for it.





164 posts

Master Geek
+1 received by user: 91


  Reply # 1995303 13-Apr-2018 10:57
5 people support this post
Send private message quote this post

Good it is missleading, It 100% fooled 2 of my elderly relatives here Christchurch who got got FibreX. They thought the had hooked up to the fibre that enable had put in the street.


93 posts

Master Geek
+1 received by user: 41

Vodafone NZ

  Reply # 1995352 13-Apr-2018 11:22
Send private message quote this post

@cruxis Get your relatives to give us a call or PM on Facebook and we can take a look.


93 posts

Master Geek
+1 received by user: 41

Vodafone NZ

  Reply # 1995354 13-Apr-2018 11:24
2 people support this post
Send private message quote this post

For those interested in our official response: https://news.vodafone.co.nz/article/vodafone-defend-fibrex-charges


436 posts

Ultimate Geek
+1 received by user: 67


  Reply # 1995367 13-Apr-2018 11:47
8 people support this post
Send private message quote this post

Used to work there, unbelievable how many customers thought they were actually on fibre. Disgraceful that Vodafone are even going to defend this. Just admit you stuffed up and apologize.


26233 posts

Uber Geek
+1 received by user: 5816

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1995374 13-Apr-2018 11:59
4 people support this post
Send private message quote this post

noroad:

 

Its about time, calling an HFC network "Fibre X" is a blatant attempt to confuse the general public into thinking they will get a FTTH fibre service when they re getting a co-ax copper service. If the Vodafone marketing was in any way valid then nearly all xDSL services could be called "Fibre Z" as the DSLAM/MSAN is almost always fibre fed.

 

 

In many countries (including the UK) copper based FTTC services are sold as a "fibre" connection.

 

I've said it before and I'll say it again now.. I actually don't see anything confusing about the FibreX product.

 

 


436 posts

Ultimate Geek
+1 received by user: 67


  Reply # 1995377 13-Apr-2018 12:05
15 people support this post
Send private message quote this post

sbiddle:

 

noroad:

 

Its about time, calling an HFC network "Fibre X" is a blatant attempt to confuse the general public into thinking they will get a FTTH fibre service when they re getting a co-ax copper service. If the Vodafone marketing was in any way valid then nearly all xDSL services could be called "Fibre Z" as the DSLAM/MSAN is almost always fibre fed.

 

 

I actually don't see anything confusing about the FibreX product.

 

 

 

 

And does the average customer have the same knowledge and expertise as you do?


 1 | 2 | 3 | 4 | 5 | 6
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Opera launches new mobile browser: Opera Touch
Posted 25-Apr-2018 20:45


TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.