Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1779 posts

Uber Geek
+1 received by user: 407

Trusted
Subscriber

Topic # 233359 13-Apr-2018 09:33
21 people support this post
Send private message quote this post

Just received (link not yet on Commerce Commission website):

 

Commission lays charges against Vodafone for its FibreX broadband advertising
The Commerce Commission has laid 27 charges under the Fair Trading Act against Vodafone New Zealand Limited (Vodafone) for engaging in false and misleading conduct in relation to its FibreX broadband service.

The charges were filed in the Auckland District Court and relate to conduct in the three regions where FibreX is offered (Wellington, Christchurch and Kapiti), between 26 October 2016 and 28 March 2018.

The Commission alleges that by naming its broadband service “FibreX”, along with its advertising of FibreX on billboards, radio, in-store, online and in direct-marketing, Vodafone misled consumers into thinking that FibreX was a full fibre-optic broadband service (like those services delivered over the Government-subsidised Ultra-Fast Broadband network), when it is not.

The Commission also alleges that Vodafone’s website misled consumers about the options of broadband services (including full fibre-optic broadband) available at their addresses.

As this case is before the Court, the Commission cannot comment further at this time. This matter will be called in the Auckland District Court for the first time on 22 May 2018.

Background
FibreX is a broadband service delivered over Vodafone’s hybrid fibre-coaxial (HFC) network. The HFC network uses both fibre-optic and copper cabling to deliver broadband to consumers’ homes.

By comparison, full fibre-optic broadband services are delivered over the Government-subsidised Ultra-Fast Broadband network which only uses fibre-optic cabling to deliver broadband to consumers’ homes

 

 





________

 

Antonios K

 

 

 

Click to see full size


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
BDFL - Memuneh
61812 posts

Uber Geek
+1 received by user: 12466

Administrator
Trusted
Geekzone
Lifetime subscriber

3846 posts

Uber Geek
+1 received by user: 2191

Trusted
Lifetime subscriber

  Reply # 1995222 13-Apr-2018 09:44
10 people support this post
Send private message quote this post

Never saw this coming! NOT gets popcorn and waits

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

 
 
 
 


Banana?
4517 posts

Uber Geek
+1 received by user: 1080

Subscriber

  Reply # 1995224 13-Apr-2018 09:46
4 people support this post
Send private message quote this post

Good on them. I kinda hope Vodafone get slapped with a massive fine. It is so misleading.

 


What did they think was going to happen when the marketing team came up with this name?

 

FibreX, Like Fibre, but not.




1779 posts

Uber Geek
+1 received by user: 407

Trusted
Subscriber

  Reply # 1995229 13-Apr-2018 09:52
Send private message quote this post

trig42:

 

Good on them. I kinda hope Vodafone get slapped with a massive fine. It is so misleading.

 


What did they think was going to happen when the marketing team came up with this name?

 

FibreX, Like Fibre, but not.

 

 

"between 26 October 2016 and 28 March 2018"

 

Or, 18 months of sales. hopefully enough to pay for investment in cable, and the fine that's coming....





________

 

Antonios K

 

 

 

Click to see full size


400 posts

Ultimate Geek
+1 received by user: 216

Trusted

  Reply # 1995232 13-Apr-2018 09:55
9 people support this post
Send private message quote this post

Its about time, calling an HFC network "Fibre X" is a blatant attempt to confuse the general public into thinking they will get a FTTH fibre service when they re getting a co-ax copper service. If the Vodafone marketing was in any way valid then nearly all xDSL services could be called "Fibre Z" as the DSLAM/MSAN is almost always fibre fed.


2589 posts

Uber Geek
+1 received by user: 1238


  Reply # 1995233 13-Apr-2018 09:59
6 people support this post
Send private message quote this post

Excellent news.

 

I'm only surprised it took them this long. As I have opined elsewhere, VF's advertising goes well beyond puffery and is blatantly and deliberately deceptive. This has been complained about for some time, and VF has steadfastly refused to change. What they have been doing is pretty close to outright fraud.

 

I hope they get spanked for this, and don't just get away with a minor fine, and a promise to change their advertising and "review their practices" and not do it again.

 

I also think that if the Commission succeed in its prosecution then anyone on a FibreX term contract would have have a string case for existing early without penalty, and potentially getting all or some of what they had paid for the service refunded, on the basis that VF had deliberately duped them into purchasing a misrepresented product.

 

I'm likely moving house soon. With conduct like this, it's fair to say I won't be considering VF as a service provider at my new address.


3690 posts

Uber Geek
+1 received by user: 1393

Subscriber

  Reply # 1995235 13-Apr-2018 10:02
Send private message quote this post

Good stuff.

 

I thought they had already done an investigation and decided it was OK though?


1829 posts

Uber Geek
+1 received by user: 459

Lifetime subscriber

  Reply # 1995241 13-Apr-2018 10:09
2 people support this post
Send private message quote this post

I expect that the name FibreX is not the primary issue. It will be about the dubious practices to channel users onto it.


2480 posts

Uber Geek
+1 received by user: 894

Trusted
Lifetime subscriber

  Reply # 1995260 13-Apr-2018 10:32
5 people support this post
Send private message quote this post

Hammerer:

I expect that the name FibreX is not the primary issue. It will be about the dubious practices to channel users onto it.


I'm sure FibreX name will come into play. It's part of the marketing and positioning of the whole HFC product.

If they didn't call it FibreX or market it as Broadband that has some components being over fibre and mislead customers then the Comcom wouldn't be taking the action they are.

I'm just surprised it's taken this long.

It's not like Vodafone haven't been aggressively promoting FibreX in areas that UFB is being built and signing customers up to two year contracts with the first half of the contract being half price or similar.

I hope they get smacked hard for it.





199 posts

Master Geek
+1 received by user: 105


  Reply # 1995303 13-Apr-2018 10:57
5 people support this post
Send private message quote this post

Good it is missleading, It 100% fooled 2 of my elderly relatives here Christchurch who got got FibreX. They thought the had hooked up to the fibre that enable had put in the street.


137 posts

Master Geek
+1 received by user: 54

Trusted
Vodafone NZ

  Reply # 1995352 13-Apr-2018 11:22
Send private message quote this post

@cruxis Get your relatives to give us a call or PM on Facebook and we can take a look.


137 posts

Master Geek
+1 received by user: 54

Trusted
Vodafone NZ

  Reply # 1995354 13-Apr-2018 11:24
2 people support this post
Send private message quote this post

For those interested in our official response: https://news.vodafone.co.nz/article/vodafone-defend-fibrex-charges


453 posts

Ultimate Geek
+1 received by user: 79


  Reply # 1995367 13-Apr-2018 11:47
8 people support this post
Send private message quote this post

Used to work there, unbelievable how many customers thought they were actually on fibre. Disgraceful that Vodafone are even going to defend this. Just admit you stuffed up and apologize.


27286 posts

Uber Geek
+1 received by user: 6719

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1995374 13-Apr-2018 11:59
4 people support this post
Send private message quote this post

noroad:

 

Its about time, calling an HFC network "Fibre X" is a blatant attempt to confuse the general public into thinking they will get a FTTH fibre service when they re getting a co-ax copper service. If the Vodafone marketing was in any way valid then nearly all xDSL services could be called "Fibre Z" as the DSLAM/MSAN is almost always fibre fed.

 

 

In many countries (including the UK) copper based FTTC services are sold as a "fibre" connection.

 

I've said it before and I'll say it again now.. I actually don't see anything confusing about the FibreX product.

 

 


453 posts

Ultimate Geek
+1 received by user: 79


  Reply # 1995377 13-Apr-2018 12:05
17 people support this post
Send private message quote this post

sbiddle:

 

noroad:

 

Its about time, calling an HFC network "Fibre X" is a blatant attempt to confuse the general public into thinking they will get a FTTH fibre service when they re getting a co-ax copper service. If the Vodafone marketing was in any way valid then nearly all xDSL services could be called "Fibre Z" as the DSLAM/MSAN is almost always fibre fed.

 

 

I actually don't see anything confusing about the FibreX product.

 

 

 

 

And does the average customer have the same knowledge and expertise as you do?


 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.