[WXC/VFX] Unsupported line ??

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Darc

30 posts

Geek

#23817 9-Jul-2008 17:54

Trying to work through a problem with Helpdesk on a problem with our phone disconnections, that has been ongoing for several months.
When the technician asked Telecom for a line test, they informed him that we were on an unsupported exchange.
In Upper Hutt city ????
Can anyone enlighten me as to what they are getting at please. I'm curious

frio

80 posts

Master Geek

#145684 9-Jul-2008 20:10

Generally means you're on a Nokia DSLAM, which their analysis tools don't run on.

Darc

30 posts

Geek

#145701 9-Jul-2008 20:29

Sorry: I don't quite get that.
To my mind, the exchange is the box down the street, which telecom service and from and which up until February we had a landline from.
My line obligations began at the front gate
From there, the only difference is a router and a modem. Both Linklsys, both new. Where does Nokia fit in?

mentalinc

3384 posts

Uber Geek
+1 received by user: 1023

Trusted

#145741 9-Jul-2008 21:27

Nokia DSLAM is the thing in the exchange your linksys router talks to.

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frio

80 posts

Master Geek

#145832 9-Jul-2008 23:38

mentalinc hit the nail on the head. The Nokia (or Alcatel in most cases now) is the piece of equipment that's installed inside the exchange. Telecom's line analysis tools don't run on Nokia DSLAMs, which is why the Xnet tech wasn't able to get tests run for your line :).

Darc

30 posts

Geek

#145912 10-Jul-2008 08:37

Thanks folk, am getting the drift of it now. So how then, should there be a " fault " in the line between the exchange and the home causing the problem, do we discover and eliminate it. The broadband is good, but the phone on Fusion is non existant now, and both the router and the modem have been replaced.

Griven

174 posts

Master Geek

Trusted

#145937 10-Jul-2008 09:25

Hello Darcy,

I can see that the disconnection have stopped after one of the Techs here requested TElecom place a noise profile on your port. Are the phone issues still continuing now that the DSL connection is stable ?

Start	2008-07-09 11:58:42
Alive	2008-07-10 08:58:46
Stop	Online

Prior to this your connection was up and down alot.

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz

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Darc

30 posts

Geek

#145962 10-Jul-2008 09:59

Hi Griven.
Answere to your question is no and no dial tone.
Did a re boot same answere