VDSL speed cap at 50mb down

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maffey

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#239545 23-Jul-2018 09:55

Hi All

This is a repost from the general broadband forum

I am lucky enough to live about 30m from a DSL cabinet.

Fritzbox 7490 is reporting line speed of 124/29 which is great.

Speedtest consistently tops out at 49/19. I have tried adjusting the obvious settings on the fritz box and using different speedtest end points.

I am with Xnet (now Vodafone next generation).

Is Vodafone/xnet throttling my connection? Should Speedtest report closer to my linespeed, or can their be other issues. I have a neighbour with VDSL on 2degrees who is getting similar line speed to me but over 100Mb down on Speedtest. I have tried switching to the xnet provided modem and got the same Speedtest result.

Cheers

Chris...

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#2060844 23-Jul-2018 09:57

" Is Vodafone/xnet throttling my connection "

John

Edit: DOH wrong

michaelmurfy

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#2060850 23-Jul-2018 10:03

Linux:

" Is Vodafone/xnet throttling my connection "

No

John

Actually - Is Xnet throttling my connection - YES!

While this is not listed anywhere on the Xnet website or terms and conditions (and - they state full speed on their website too), it is rate limited to 50Mbit down on VDSL connections. I just ended up switching my connection to Voyager and got full speed (after them blaming Chorus and then finally admitting it is "policy" to rate-limit all VDSL connections to 50Mbit).

Honestly, switch. I've already had a go at them last year for this attitude.

Edit: Found my old thread: https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=202011&page_no=1#1630933

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cruxis

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#2060851 23-Jul-2018 10:03

Would borrowing your neighbours fritzbox for 10mins and see how fast a 2degrees account is on your VDSL line work?

michaelmurfy

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#2060853 23-Jul-2018 10:05

cruxis:

Would borrowing your neighbours fritzbox for 10mins and see how fast a 2degrees account is on your VDSL line work?

No, as the line is provisioned on Xnet.

Linux

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#2060854 23-Jul-2018 10:07

michaelmurfy:

cruxis:

Would borrowing your neighbours fritzbox for 10mins and see how fast a 2degrees account is on your VDSL line work?

No, as the line is provisioned on Xnet.

That is nuts change ISP to 2degrees

John

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#2060856 23-Jul-2018 10:13

Linux:

That is nuts change ISP to 2degrees

+1. I have VDSL with 2 degrees, and am happy pulling in excess of 100 Mb/s down and 30 Mb/s. Absolutely have no incentive to switch to UFB at the moment.

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Aredwood

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#2060959 23-Jul-2018 12:27

stinger:
Linux:

That is nuts change ISP to 2degrees

+1. I have VDSL with 2 degrees, and am happy pulling in excess of 100 Mb/s down and 30 Mb/s. Absolutely have no incentive to switch to UFB at the moment.

If you do gaming or anything else latency sensitive, ping rates are lower on UFB. And if you later need more speed, all you have to then do is just request a plan change.

coffeebaron

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#2060970 23-Jul-2018 13:04

I think it's a throw back from early VDSL days where most connections were sub 50. Since they got sold to Vodafone, they seem to have been stuck in a holding pattern and nothing has changed since.

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hio77

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#2061025 23-Jul-2018 14:36

Yep, this one is on xnets side (sorry john!)

i recommended a new thread so @mikehales might be able to weigh in.

50mbit never was a profile, so the fact that they sit the limit here in the first place baffles me.

i did forget about MM's issue....

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RunningMan

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#2061030 23-Jul-2018 14:51

@michaelmurfy - did you get a response to the ComCom complaint from your other linked thread?

michaelmurfy

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#2061052 23-Jul-2018 15:08

RunningMan:

@michaelmurfy - did you get a response to the ComCom complaint from your other linked thread?

Nope. Nothing. I think more people may have to complain. I know it is an old policy but they should at-least mention it on the site.

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Dairyxox

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#2061089 23-Jul-2018 16:00

Sounds like a fairly cut & dry case of false advertising. If they state its full unlimited "line speed", but then limit it...then its not full speed.

stinger

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#2061091 23-Jul-2018 16:03

Dairyxox:

Sounds like a fairly cut & dry case of false advertising. If they state its full unlimited "line speed", but then limit it...then its not full speed.

I disagree. It clearly states on their site, "can reach speeds of more than 50 Mbps downstream, and 10 Mbps upstream", so that is covered in the not-so-fine print.

michaelmurfy

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#2061092 23-Jul-2018 16:07

@stinger not quite. That to me states it is possible to achieve more than 50Mbit. It doesn't say specifically they limit it anywhere. Believe me, I looked. They let me out of contract because of it.

allio

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#2061182 23-Jul-2018 19:17

coffeebaron: I think it's a throw back from early VDSL days where most connections were sub 50. Since they got sold to Vodafone, they seem to have been stuck in a holding pattern and nothing has changed since.

Absolutely. Xnet used to be the most dynamic and inventive ISP, always trying new things and catering to the geek market. Since they were sold they are a bit of a zombie - shuffling on in the same direction, but nothing going on upstairs. Not sure why you'd be with them other than inertia.

This policy in particular is insane - especially given all the work Chorus has done in the last few years to increase VDSL sync speeds.

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