[WXC/VFX] Xnet outage? 9:10AM Fri 18/07/2008

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Xnet outage? 9:10AM Fri 18/07/2008

aw

286 posts

Ultimate Geek

#24214 18-Jul-2008 09:19

I'm on my backup (Woosh) link.

My Xnet conenction is more or less dead (Mt Albert) and I am unable to raise connections over my backup link or over the phone to locations in Northcote, Takapuna, Mangawhai.

Did someone trip over a cable? :)

Andrew

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Wannabe Geek

#149082 18-Jul-2008 09:24

Yes, I'm also out (Warkworth). I'm currently using xnet dialup.

maverick

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WorldxChange

#149083 18-Jul-2008 09:26

There was an outage this morning for approx 15 Minutes, details will follow,

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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rphenix

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#149091 18-Jul-2008 09:45

Yep affected DVX customers as well nice to see it was resolved before I could login to my workstation after getting calls from my staff :)

Cameronn

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#149103 18-Jul-2008 10:03

This morning at approximately 9.02am we experienced an equipment failure causing problems with multiple services - This problem was resolved at 9.22am. We are still investigating the root cause of equipment failure and hope to have answers soon.

Please restart your equipment (Internet Router/Modem then Voice Adaptor) if still experiencing problems.

Sorry for any inconvenience.

http://www.xnet.co.nz/cgi-bin/status.cgi?id=384 - Website link.

coffeebaron

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#149159 18-Jul-2008 14:09

Has this affected your Internet time servers? Got a few customers stuck in the 1970's with incorrect date & time, even after rebooting etc.

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Niel

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#149395 19-Jul-2008 09:14

Last night I had a couple of times no DSL connection (not just PPP, but DSL). Rebooting my modem got it going again. I can appreciate that it is probably not due to the issue discussed here, but there is more. We did not use the phone at all yesterday, and this morning the DSL was down again and then after a modem reboot I discovered the phone is not working either. The client certificate is installed, but it is not registering. Tried reboot, but no go. Is this related to the equipment failure you had yesterday? I've got a RTA1320 and WRTP54G.

My father is seriously ill in South Africa and we are desperate to get the phone up again. Had no trouble at all in the 15 months we have been on VFX and then Fusion, until now. (Note I have done a help desk e-mail.)

You can never have enough Volvos!

maverick

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#149396 19-Jul-2008 09:21

No this has nothing to do with yesterday Niel, but I will take a look at your line, can you PM your details Niel

Firts step if you could please is power down both devices, then power the router then wrtp.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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maverick

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#149401 19-Jul-2008 09:38

Hi Niel,

Looking now we do not see anything coming from your IP address at all SIP wise, can you send a quick ping to 58.28.20.150 and I will see if it's getting to us, possibly the unit is faulty, can you post the screen shot of the Voice stataus page

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

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#149405 19-Jul-2008 09:46

Still looking at the DSL which seems to be online and the IP I have for you is correct but we are not seeing anything from the wrtp

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Niel

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#149406 19-Jul-2008 09:48

You are pinged.

Was thinking of doing a factory reset on the voice, but need a password...

You can never have enough Volvos!

Niel

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#149407 19-Jul-2008 09:50

Pinged from DOS, and now also from the WRTP diagnostic screen.

You can never have enough Volvos!

maverick

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#149408 19-Jul-2008 10:02

Niel: Pinged from DOS, and now also from the WRTP diagnostic screen.

see the pings fine so it's looking like the unit, so 2 things, first have you repowered the devices as I havn't seen it pick up a config which it should do on a reboot , can yopu also post a Screen shot of the voice screen. I would like to know what the registartion is saying.

Second if no go there can you try the factory reset , from the phone dial **** then 73738# then 1, hopefully it won't ask for a password, this should factory reset the unit.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Niel

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#149414 19-Jul-2008 10:27

Cycled power once this morning. When I first signed up to VFX, the operator got my MAC wrong (I filled it correct on the form and said it correct over the phone). Is it possible that after yesterday morning somehow you have reverted to the incorrect MAC?

Will try reset to defaults in a moment.

You can never have enough Volvos!

Niel

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#149416 19-Jul-2008 10:32

The codes worked, but the voice section did not reset. Was it supposed to be option 2 instead of 1?

You can never have enough Volvos!

maverick

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#149417 19-Jul-2008 10:41

No Niel, the issue yesterady is not not related in any way. I do not see your device even try to pick up its config the last time was the 15th we have not seen it since then, and I take it you have reset the device ?

On the off chance do you have some static DNS entries in the config anywhere if you have set up a static IP

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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