Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




460 posts

Ultimate Geek


# 243737 29-Dec-2018 11:34
Send private message

Hi.

My nephew ported his Vodafone number to Skinny several months ago.

His girlfriend and I are on Vodafone and we get a number invalid or not currently active when we try and call him. My son who is on 2Degrees is able to call him.

Reading old forum post sounds like a porting issue.
https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=191357


@MikeHales @Linux I'm about to call a CSR to report this. Is there anything specific I should tell them?

Thanks

Create new topic
615 posts

Ultimate Geek

Trusted
Vodafone NZ

  # 2151818 29-Dec-2018 11:43
Send private message

Nothing special, sorry for the hassle. Sounds like not quite setup right.
m




Channel Manager, Help & Support @ Vodafone NZ


5389 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2151821 29-Dec-2018 11:52
Send private message

Request the porting team to check SRRI routing on the VodafoneNZ side

 

John


 
 
 
 




460 posts

Ultimate Geek


  # 2151837 29-Dec-2018 12:56
Send private message

Thanks. Will let you know how I get on.

1906 posts

Uber Geek


  # 2151838 29-Dec-2018 13:01
Send private message

Make three or four calls to the number and note exact times. Have those times on hand - they almost always ask for this on even slightly out of the ordinary issues.



460 posts

Ultimate Geek


  # 2151880 29-Dec-2018 14:15
Send private message

Called up and eventually got the CSR to email the porting team.

He originally tried to deflect issue to Skinny, then tried to enter it as a fault with my connection.

Had some difficulty with the latter, as he wanted my pin or answers to security questions for my number. Problem is that I have a company phone so I dont know the pin or email registered against my number. Looks like my old pin; from when I transferred my personal number to the company, is no longer valid.

When I explained again that issue is most likely a porting issue on Vodafone side, he said he'd email the porting team.

1906 posts

Uber Geek


  # 2151905 29-Dec-2018 15:14
Send private message

He didn’t email the porting team, you were fobbed off. Did you get his name?

38 posts

Geek

Trusted
Vodafone

  # 2151920 29-Dec-2018 16:02
Send private message

kiwiharry: Called up and eventually got the CSR to email the porting team.

He originally tried to deflect issue to Skinny, then tried to enter it as a fault with my connection.

Had some difficulty with the latter, as he wanted my pin or answers to security questions for my number. Problem is that I have a company phone so I dont know the pin or email registered against my number. Looks like my old pin; from when I transferred my personal number to the company, is no longer valid.

When I explained again that issue is most likely a porting issue on Vodafone side, he said he'd email the porting team.

 

Hi @kiwiharry

 

If this is still an issue, please DM me the number and I will check what has been done.

 

Thanks

 

Shaun.


 
 
 
 


4667 posts

Uber Geek


  # 2151924 29-Dec-2018 16:09
Send private message

MadEngineer: He didn’t email the porting team, you were fobbed off. Did you get his name?

 

And yet again, the call centre proves how useless they are.




460 posts

Ultimate Geek


  # 2151932 29-Dec-2018 16:35
Send private message

shaunm:

If this is still an issue, please DM me the number and I will check what has been done.


Thanks


Shaun.



@shaunm Yes. Still is an issue. Will DM you. Cheers



460 posts

Ultimate Geek


  # 2151969 29-Dec-2018 18:08
Send private message

@shaunm

This is now working. We can now call from our mobiles to the affected number.

Thanks very much.

38 posts

Geek

Trusted
Vodafone

  # 2151970 29-Dec-2018 18:10
Send private message

kiwiharry: @shaunm

This is now working. We can now call from our mobiles to the affected number.

Thanks very much.

 

Beat me to the post :)

 

@Linux still on-point with the knowledge I see :)

 

Shaun.


5389 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2151990 29-Dec-2018 19:36
Send private message

SRRI updated to correct HOC now

John

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.