Unable to call a ported Vodafone number from a Vodafone connection

Forums › Vodafone New Zealand › Unable to call a ported Vodafone number from a Vodafone connection

kiwiharry

460 posts

Ultimate Geek

# 243737 29-Dec-2018 11:34

Hi.

My nephew ported his Vodafone number to Skinny several months ago.

His girlfriend and I are on Vodafone and we get a number invalid or not currently active when we try and call him. My son who is on 2Degrees is able to call him.

Reading old forum post sounds like a porting issue.
https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=191357

@MikeHales @Linux I'm about to call a CSR to report this. Is there anything specific I should tell them?

Thanks

MikeHales

615 posts

Ultimate Geek

Trusted

Vodafone NZ

# 2151818 29-Dec-2018 11:43

Nothing special, sorry for the hassle. Sounds like not quite setup right.
m

Channel Manager, Help & Support @ Vodafone NZ

Linux

5389 posts

Uber Geek

Trusted

Lifetime subscriber

# 2151821 29-Dec-2018 11:52

Request the porting team to check SRRI routing on the VodafoneNZ side

John

kiwiharry

460 posts

Ultimate Geek

# 2151837 29-Dec-2018 12:56

Thanks. Will let you know how I get on.

MadEngineer

1906 posts

Uber Geek

# 2151838 29-Dec-2018 13:01

Make three or four calls to the number and note exact times. Have those times on hand - they almost always ask for this on even slightly out of the ordinary issues.

kiwiharry

460 posts

Ultimate Geek

# 2151880 29-Dec-2018 14:15

Called up and eventually got the CSR to email the porting team.

He originally tried to deflect issue to Skinny, then tried to enter it as a fault with my connection.

Had some difficulty with the latter, as he wanted my pin or answers to security questions for my number. Problem is that I have a company phone so I dont know the pin or email registered against my number. Looks like my old pin; from when I transferred my personal number to the company, is no longer valid.

When I explained again that issue is most likely a porting issue on Vodafone side, he said he'd email the porting team.

MadEngineer

1906 posts

Uber Geek

# 2151905 29-Dec-2018 15:14

He didn’t email the porting team, you were fobbed off. Did you get his name?

shaunm

38 posts

Geek

Trusted

Vodafone

# 2151920 29-Dec-2018 16:02

kiwiharry: Called up and eventually got the CSR to email the porting team.

He originally tried to deflect issue to Skinny, then tried to enter it as a fault with my connection.

Had some difficulty with the latter, as he wanted my pin or answers to security questions for my number. Problem is that I have a company phone so I dont know the pin or email registered against my number. Looks like my old pin; from when I transferred my personal number to the company, is no longer valid.

When I explained again that issue is most likely a porting issue on Vodafone side, he said he'd email the porting team.

Hi @kiwiharry

If this is still an issue, please DM me the number and I will check what has been done.

Thanks

Shaun.