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kiwiharry

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#243737 29-Dec-2018 11:34
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Hi.

My nephew ported his Vodafone number to Skinny several months ago.

His girlfriend and I are on Vodafone and we get a number invalid or not currently active when we try and call him. My son who is on 2Degrees is able to call him.

Reading old forum post sounds like a porting issue.
https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=191357


@MikeHales @Linux I'm about to call a CSR to report this. Is there anything specific I should tell them?

Thanks




If you can't laugh at yourself then you probably shouldn't laugh at others.


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MikeHales
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  #2151818 29-Dec-2018 11:43
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Nothing special, sorry for the hassle. Sounds like not quite setup right.
m

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  #2151821 29-Dec-2018 11:52
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Request the porting team to check SRRI routing on the VodafoneNZ side

 

John


kiwiharry

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  #2151837 29-Dec-2018 12:56
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Thanks. Will let you know how I get on.




If you can't laugh at yourself then you probably shouldn't laugh at others.




MadEngineer
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  #2151838 29-Dec-2018 13:01
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Make three or four calls to the number and note exact times. Have those times on hand - they almost always ask for this on even slightly out of the ordinary issues.




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kiwiharry

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  #2151880 29-Dec-2018 14:15
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Called up and eventually got the CSR to email the porting team.

He originally tried to deflect issue to Skinny, then tried to enter it as a fault with my connection.

Had some difficulty with the latter, as he wanted my pin or answers to security questions for my number. Problem is that I have a company phone so I dont know the pin or email registered against my number. Looks like my old pin; from when I transferred my personal number to the company, is no longer valid.

When I explained again that issue is most likely a porting issue on Vodafone side, he said he'd email the porting team.




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MadEngineer
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  #2151905 29-Dec-2018 15:14
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He didn’t email the porting team, you were fobbed off. Did you get his name?




You're not on Atlantis anymore, Duncan Idaho.

shaunm
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  #2151920 29-Dec-2018 16:02
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kiwiharry: Called up and eventually got the CSR to email the porting team.

He originally tried to deflect issue to Skinny, then tried to enter it as a fault with my connection.

Had some difficulty with the latter, as he wanted my pin or answers to security questions for my number. Problem is that I have a company phone so I dont know the pin or email registered against my number. Looks like my old pin; from when I transferred my personal number to the company, is no longer valid.

When I explained again that issue is most likely a porting issue on Vodafone side, he said he'd email the porting team.

 

Hi @kiwiharry

 

If this is still an issue, please DM me the number and I will check what has been done.

 

Thanks

 

Shaun.




quickymart
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  #2151924 29-Dec-2018 16:09
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MadEngineer: He didn’t email the porting team, you were fobbed off. Did you get his name?

 

And yet again, the call centre proves how useless they are.


kiwiharry

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  #2151932 29-Dec-2018 16:35
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shaunm:

If this is still an issue, please DM me the number and I will check what has been done.


Thanks


Shaun.



@shaunm Yes. Still is an issue. Will DM you. Cheers




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kiwiharry

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  #2151969 29-Dec-2018 18:08
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@shaunm

This is now working. We can now call from our mobiles to the affected number.

Thanks very much.




If you can't laugh at yourself then you probably shouldn't laugh at others.


shaunm
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  #2151970 29-Dec-2018 18:10
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kiwiharry: @shaunm

This is now working. We can now call from our mobiles to the affected number.

Thanks very much.

 

Beat me to the post :)

 

@Linux still on-point with the knowledge I see :)

 

Shaun.


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  #2151990 29-Dec-2018 19:36
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SRRI updated to correct HOC now

John

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