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thinhvy

136 posts

Master Geek


#24627 29-Jul-2008 13:58
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My caller ID has been fixed before when I was using the temporary VFX number  but since my telecom phone number ported to VFX yesterday(28/07/2008) and after  Xnet help desk asked me to reset the Linksys modem,the phone is working but the caller ID is not.

The problem is when someone call me,the caller display ID is 009XXX XXXX(from landline) and 00021xxx xxx x(from a mobile)

Could someone who working at Xnet help me to remove the extra "00" so my caller dispay can work correctly.

I have called the helps desk and tell them to fix,after wating on the phone for few mins,he said it should work now but I tried it later it not fixed at all.

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rscole86
4805 posts

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  #152420 29-Jul-2008 14:08
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Have you tried power cycling your VOIP device again?

 
 
 

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thinhvy

136 posts

Master Geek


  #152422 29-Jul-2008 14:11
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rscole86: Have you tried power cycling your VOIP device again?


Yes, I did.I turned off the power and waited for 10second then I turned it on again but it doesn't helpCry

maverick
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  #152425 29-Jul-2008 14:22
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Note: Caller ID is presented as 0+NSN to all Lines ,

in your case we are specially stripping the 0 from your the caller ID as your phone is automatically adding a 0, ihe fix was done on your VFX number and this was changed to the ported number now...if this dosn't work we can not keep reconfiguring this for one individual phone that adds a 0, you may have to find a phone that allows you to do it.




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thinhvy

136 posts

Master Geek


  #152428 29-Jul-2008 14:29
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maverick: Note: Caller ID is presented as 0+NSN to all Lines ,

in your case we are specially stripping the 0 from your the caller ID as your phone is automatically adding a 0, ihe fix was done on your VFX number and this was changed to the ported number now...if this dosn't work we can not keep reconfiguring this for one individual phone that adds a 0, you may have to find a phone that allows you to do it.


Thank you for your help.It is working now.You are the best one in XnetCoolThanks++++

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