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#248339 20-Mar-2019 19:37
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I've just received my 2nd Vodafone TV box in a week. The last box had an error which the Vodafone Ninja said was due to it not being activated. He tried for a while to activate the box and ended up ending the call saying he would escalate within Vodafone. Then with out further updates I received a return courier bag, so second call to support. He advised another box was on the way and just to wait. I've just received my second box in a week and it had the same problem as the other one. I was only getting one to trial the service, as I like the idea of it at least. But does anybody on here have an opinion about the service. Is it worth spending another hour on the phone to get it sorted or shall I just send both the boxes back and stick with my satellite Sky?





May the farce be with you!




pjnetnz
:)


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15128 posts

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  #2202568 20-Mar-2019 19:57
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At launch it was a nightmare but I believe that after a series of firmware updates it has improved.





Mike
Change Management Consultant
The views stated in my posts are my personal views and not that of any other organisation.

 

He waka eke noa


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  #2202570 20-Mar-2019 20:00
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One concern I had is that you can't record everthing. I enquired at a Vodafone shop, but they could not be specific about would record and what wouldn't.

 
 
 
 




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  #2202574 20-Mar-2019 20:07
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Yeah, I sort of read the same thing. Hence I'm just dipping my toe in with the single box. If I can get it working that is.




May the farce be with you!




pjnetnz
:)


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  #2202584 20-Mar-2019 20:18
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Sky should have their own IPTV solution out soon, should have been this month.


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  #2202589 20-Mar-2019 20:39
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Hi @pjnet

If you PM me with the serial number underneath the set top box, I can take a look tommorow,

Cheers,
Grant




Check out my LPFM Radio Station at www.thecheese.co.nz cool


281 posts

Ultimate Geek


  #2202763 21-Mar-2019 10:08
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I had this as well. My Box randomly reboots while watching TV. I asked for a replacement and the replacement does the same thing.

 

We have learned to live with it.

 

It does seem to have got less over time, we are down to one or two per night, Sometimes it was rebooting multiple times one after another but that seems to have stopped. 

 

Thank goodness for Netflix, that I have a Roku for.

 

We only use the VF Box for watching the news and a few programs. But in that 1 to 2 hours it can reboot up to 2 or 3 times sometimes. There is no reason for it, I have disconnected everything else, such as the roku that goes into the router, covered it from the sun. timed it, (for a while it was about every 30mins).

 

We REALLY miss the old stable TBox that can record everything. 


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  #2202834 21-Mar-2019 12:21
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Ours has always been 100% stable, far better than our T-Box experience.  Using catch-up mode with fast-forward over the ads and other rubbish has transformed TV watching as far as I'm concerned.  For example you can do the TV-One news in 20 minutes without missing anything, for what it's worth.  But the interface is clunky and it takes a bit of practice and getting used to.

 

The 3-day catch-up mode eliminates to need to record a lot of things. Plus you get all the Sky channels in 1080p with no antennas/rain fade.

 

It's a great product, but in need of proper development.





McLean


 
 
 
 


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  #2202913 21-Mar-2019 17:08
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netspanner: We REALLY miss the old stable TBox that can record everything. 



Wow... given the shaky start the tbox had, with pretty much the same as the current vbox, I never thought I would see anyone missing that box.

Not bad for a 10 year old design I guess :-)




________

 

Antonios K

 

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  #2231100 5-May-2019 12:32
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My parents have the original TBox, but it has just gone bung. When they contacted Vodafone, they were told that the TBox was no longer supported and if they were to move to the new TV device, they would need a new TV as well, as both needed to be connected to the internet. I checked on Vodafone's website and this appears to be true. But this is daft; if they bought a new TV, it would be 'smart' and so why would they need Vodafone TV? Plus of course, there is the cost of a new TV and the waste of dumping a good TV.


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  #2231101 5-May-2019 12:32
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My parents have the original TBox, but it has just gone bung. When they contacted Vodafone, they were told that the TBox was no longer supported and if they were to move to the new TV device, they would need a new TV as well, as both needed to be connected to the internet. I checked on Vodafone's website and this appears to be true. But this is daft; if they bought a new TV, it would be 'smart' and so why would they need Vodafone TV? Plus of course, there is the cost of a new TV and the waste of dumping a good TV.


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  #2231114 5-May-2019 13:05
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I think you've misinterpreted things. I've read the  Voda TV help and I can't draw the conclusion that TV needs Internet connectivity from anything written on their site. Connectivity between TV and Voda TV box is via HDMI cable, no more complicated than that.


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  #2231131 5-May-2019 13:23
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Spyware is correct - the TV itself doesn't need to be connected to the Internet, just the Vodafone TV box.

I have mine running with an old "dumb" LCD TV. Connection is via HDMI.

www.hinve.st
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  #2231189 5-May-2019 16:16
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Interesting reading. My dad is looking at changing from Sky (through Vodafone) to Vodafone TV. It’s slightly cheaper. I don’t know whether it would be worth the hassle. They record and keep for quite long times programmes on their mysky.
I understand some programs can’t be recorded. But which?
And it looks like programs can’t be stored indefinitely. But for how long?
And finally, does the box come with a “normal” type remote that oldies will be able to use?

If anyone can answer these I’d be very grateful.

Thanks,
Joseph

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  #2231192 5-May-2019 16:23
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I went into a Vodafone shop to ask about which programmes would not record and they weren't able to tell me. It seems the only way to find out is to look at the programme guide.


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Geek


  #2231234 5-May-2019 16:52
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On the Vodafone site, under each TV plan,  if you click on the the link "Important things to know', a pop up window comes up saying, amount other things, "Compatible TV required that plugs into TV box and modem" 


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