Im so close to giving up with Vodafone and going to Telecom.........
My previous employer supplied me with a phone and number which the company paid for... all good. I then left the company but wanted to take over the number as all my friends etc have it. Filled out the paperwork for a Partial number Transfer, took it to a Vodafone store... told them the story and that I also want to transfer the account to a prepay account once its under my name... I got told I couldnt do that, I would have to wait a month (and pay $40 for the monthly access fee)...fine... they faxed it for me to the accounts dept and said Id have to wait 5 days for it to be confirmed. 2 weeks went by and no word from VF...so back to the store I go again.... go through it all again.... faxed, wait a few days.... week goes by with still no word from VF.
So I ring the support line... tell them the story - they wernt going to help me because the phone wasnt under my name and I had to know the PIN. After explaining thats my problem, i cant get the damn thing under my name, they advised I fax it to Vodafone myself.... so did that.
Another week goes by.... STILL no reponse.
I ring support again... no.. they dont know what Im on about, phone still under old boss'es company. They suggest I scan and email it......... so I did that.
Within 24hrs I had a text on my phone to say it had been completed. About fricking time. But no contact at all about what plan the phone is on or anything.
So back to support again.... the helpful girl there gave me the info I required... I then asked about switching to Prepay - she said I could do it whenever I wanted but to goto a store to do so.
So the wife goes to the local VF store today in Glenfield - They say no, has to be done via the 777 number.
I am now about to call 777.... if they say I have to wait a month before making the change or tell me to visit a store to do it, Im going to smash the phone and sim card into little pieces and send it to Vodafone with a bill for my lost time and gas.