Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




443 posts

Ultimate Geek


#249087 24-Apr-2019 21:12
Send private message

any VF staff around ?

 

my prepaid was been deactivated last Wednesday cause i didn't use it in the 90 days

 

but still top up  to end of may

 

rang VF  on Friday to the said they would reactivated it and i need a new prepaid top up voucher 

 

they say they give a leeway of a few weeks so getting it reactivated is no problem

 

and to ring them up with the top up number when i got one.

 

 

 

got a top up voucher and rang VF they say they cant do anything cause they say it has not been topped up since 2013 when it has

 

and to talk to sales

 

talked to sales they cant do any thing

 

I went on chat they say they will reactivated it give them the sim number etc and they say it not the right slim number then after 10 min

 

they say the phone number can only be used on a monthly plan

 

 

 

 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
BDFL - Memuneh
67150 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

6321 posts

Uber Geek

Trusted
Lifetime subscriber

  #2223455 25-Apr-2019 06:54
Send private message

@biggal Prepaid connections don't get deactivated for non use in 90 days

They only get deactivated for not topping up for 13 months and 1 day

There is nothing in the prepaid terms and conditions about using the phone every 90 days or the number will be deactivated and never has been

Further to this many reminder SMS are sent out before prepaid credit expires and the prepaid number is deactivated

 
 
 
 


3287 posts

Uber Geek


  #2223479 25-Apr-2019 09:39
Send private message

Having just been through the VF prepay options, the OP description of events makes no sense to me.  Something is missing or there is a misunderstanding somewhere.  





Always be yourself, unless you can be Batman, then always be the Batman



6321 posts

Uber Geek

Trusted
Lifetime subscriber

  #2223480 25-Apr-2019 09:44
Send private message

scuwp:

Having just been through the VF prepay options, the OP description of events makes no sense to me.  Something is missing or there is a misunderstanding somewhere.  



100% incorrect what they have stated I worked on the system for many years and what they are saying is not correct and never happened



443 posts

Ultimate Geek


  #2225143 26-Apr-2019 00:06
Send private message

Linux: @biggal Prepaid connections don't get deactivated for non use in 90 days

They only get deactivated for not topping up for 13 months and 1 day

There is nothing in the prepaid terms and conditions about using the phone every 90 days or the number will be deactivated and never has been

Further to this many reminder SMS are sent out before prepaid credit expires and the prepaid number is deactivated

 

 

 

that's what i thought

 

it was on the old prepay plan from 2010




443 posts

Ultimate Geek


  #2227494 29-Apr-2019 16:37
Send private message

rang VF today and still getting the run around with no help

 

@JasonParis 

 

Please Help !!


6321 posts

Uber Geek

Trusted
Lifetime subscriber

  #2227499 29-Apr-2019 16:40
Send private message

biggal:

 

rang VF today and still getting the run around with no help

 

@JasonParis 

 

Please Help !!

 

 

You failed to Topup as per T&Cs and also they can see SIM history to MSISDN, If that SIM number was never active with the MSISDN then you can't ID against the mobile number


 
 
 
 




443 posts

Ultimate Geek


  #2231837 6-May-2019 17:45
Send private message

it was top up but wasn't use in 90 days

 

and i was told it was going to be reactivated

 

 

 

 


6321 posts

Uber Geek

Trusted
Lifetime subscriber

  #2231848 6-May-2019 18:10
Send private message

biggal:

it was top up but wasn't use in 90 days


and i was told it was going to be reactivated


 


 



@biggal Did you read my first post?

Prepaid connections are not deactivated for this reason and never have been end of story

So I have no idea why you repeated this reason if someone in VodafoneNZ told you this was the reason why they are 110% incorrect

1459 posts

Uber Geek


  #2231881 6-May-2019 19:09
Send private message

Not getting Vodafone confused with Warehouse Mobile here are we?


563 posts

Ultimate Geek

Subscriber

  #2231889 6-May-2019 19:26
Send private message

yitz:

Not getting Vodafone confused with Warehouse Mobile here are we?



I was about to post the same question, as Warehouse Mobile require topups every 90 days. I lost $12 of credit last year as I was 1 day late topping up my sons account. They basically told me tough luck 🙁

14490 posts

Uber Geek

Trusted
Lifetime subscriber

  #2232085 7-May-2019 07:49
Send private message

I have a VF pre pay sim in our gate opener. It does not use any credit - I just need to keep it live by topping it up annually.

 

 

 

The downside of this is that I now have a $40 balance on the SIM that will increase but never get used...!






882 posts

Ultimate Geek


  #2232103 7-May-2019 08:40
Send private message

Geektastic:

I have a VF pre pay sim in our gate opener.


 


That’s interesting, what is the setup, and why do you have this (if you don’t mind explaining)?




BlinkyBill


BDFL - Memuneh
67150 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

563 posts

Ultimate Geek

Subscriber

  #2257130 13-Jun-2019 07:25
Send private message

@biggal We'd like to know what the end result of this was?

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

OPPO Find X2 Lite brings flagship features to mid-range 5G smartphone
Posted 29-May-2020 12:52


Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.