any VF staff around ?

my prepaid was been deactivated last Wednesday cause i didn't use it in the 90 days

but still top up  to end of may

rang VF  on Friday to the said they would reactivated it and i need a new prepaid top up voucher 

they say they give a leeway of a few weeks so getting it reactivated is no problem

and to ring them up with the top up number when i got one.

got a top up voucher and rang VF they say they cant do anything cause they say it has not been topped up since 2013 when it has

and to talk to sales

talked to sales they cant do any thing

I went on chat they say they will reactivated it give them the sim number etc and they say it not the right slim number then after 10 min

they say the phone number can only be used on a monthly plan