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355 posts

Ultimate Geek
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# 249087 24-Apr-2019 21:12
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any VF staff around ?

 

my prepaid was been deactivated last Wednesday cause i didn't use it in the 90 days

 

but still top up  to end of may

 

rang VF  on Friday to the said they would reactivated it and i need a new prepaid top up voucher 

 

they say they give a leeway of a few weeks so getting it reactivated is no problem

 

and to ring them up with the top up number when i got one.

 

 

 

got a top up voucher and rang VF they say they cant do anything cause they say it has not been topped up since 2013 when it has

 

and to talk to sales

 

talked to sales they cant do any thing

 

I went on chat they say they will reactivated it give them the sim number etc and they say it not the right slim number then after 10 min

 

they say the phone number can only be used on a monthly plan

 

 

 

 


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  # 2223455 25-Apr-2019 06:54
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@biggal Prepaid connections don't get deactivated for non use in 90 days

They only get deactivated for not topping up for 13 months and 1 day

There is nothing in the prepaid terms and conditions about using the phone every 90 days or the number will be deactivated and never has been

Further to this many reminder SMS are sent out before prepaid credit expires and the prepaid number is deactivated

 
 
 
 


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  # 2223479 25-Apr-2019 09:39
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Having just been through the VF prepay options, the OP description of events makes no sense to me.  Something is missing or there is a misunderstanding somewhere.  





Always be yourself, unless you can be Batman, then always be the Batman



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  # 2223480 25-Apr-2019 09:44
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scuwp:

Having just been through the VF prepay options, the OP description of events makes no sense to me.  Something is missing or there is a misunderstanding somewhere.  



100% incorrect what they have stated I worked on the system for many years and what they are saying is not correct and never happened



355 posts

Ultimate Geek
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  # 2225143 26-Apr-2019 00:06
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Linux: @biggal Prepaid connections don't get deactivated for non use in 90 days

They only get deactivated for not topping up for 13 months and 1 day

There is nothing in the prepaid terms and conditions about using the phone every 90 days or the number will be deactivated and never has been

Further to this many reminder SMS are sent out before prepaid credit expires and the prepaid number is deactivated

 

 

 

that's what i thought

 

it was on the old prepay plan from 2010




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Ultimate Geek
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  # 2227494 29-Apr-2019 16:37
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rang VF today and still getting the run around with no help

 

@JasonParis 

 

Please Help !!


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  # 2227499 29-Apr-2019 16:40
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biggal:

 

rang VF today and still getting the run around with no help

 

@JasonParis 

 

Please Help !!

 

 

You failed to Topup as per T&Cs and also they can see SIM history to MSISDN, If that SIM number was never active with the MSISDN then you can't ID against the mobile number


 
 
 
 




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Ultimate Geek
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  # 2231837 6-May-2019 17:45
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it was top up but wasn't use in 90 days

 

and i was told it was going to be reactivated

 

 

 

 


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  # 2231848 6-May-2019 18:10
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biggal:

it was top up but wasn't use in 90 days


and i was told it was going to be reactivated


 


 



@biggal Did you read my first post?

Prepaid connections are not deactivated for this reason and never have been end of story

So I have no idea why you repeated this reason if someone in VodafoneNZ told you this was the reason why they are 110% incorrect

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  # 2231881 6-May-2019 19:09
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Not getting Vodafone confused with Warehouse Mobile here are we?


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Ultimate Geek
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  # 2231889 6-May-2019 19:26
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yitz:

Not getting Vodafone confused with Warehouse Mobile here are we?



I was about to post the same question, as Warehouse Mobile require topups every 90 days. I lost $12 of credit last year as I was 1 day late topping up my sons account. They basically told me tough luck 🙁

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  # 2232085 7-May-2019 07:49
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I have a VF pre pay sim in our gate opener. It does not use any credit - I just need to keep it live by topping it up annually.

 

 

 

The downside of this is that I now have a $40 balance on the SIM that will increase but never get used...!






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Ultimate Geek
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  # 2232103 7-May-2019 08:40
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Geektastic:

I have a VF pre pay sim in our gate opener.


 


That’s interesting, what is the setup, and why do you have this (if you don’t mind explaining)?




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Ultimate Geek
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  # 2257130 13-Jun-2019 07:25
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@biggal We'd like to know what the end result of this was?

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