Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




28374 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

# 249422 10-May-2019 07:13
Send private message

NZ media have been a little slow on this one (Aussie media reported it last night) but it seems like Vodafone NZ might be close to being sold to a joint venture 50/50 deal between Morrison & Co and Brookfield.

 

I guess the IPO may not be happening now!

 

I guess it'll be interesting to see if the Vodafone brand stays or it becomes a rebranded company such as Z when Morrison & Co become involved (through Infratil).

 

 

 

 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8
4970 posts

Uber Geek

Trusted

  # 2234203 10-May-2019 07:32
6 people support this post
Send private message

$10. That's my best offer.




28374 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 2234205 10-May-2019 07:42
5 people support this post
Send private message

DarthKermit:

 

$10. That's my best offer.

 

 

Jeez you're keen. I only offered $9 and got told it was the best offer so far! 😄


 
 
 
 


xpd

Chief Trash Bandit
10112 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 2234206 10-May-2019 07:51
Send private message




XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : (TBC)    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

http://storm.xpd.co.nz - NZ Rock at its finest (WIP)

 

Add me on Steam


394 posts

Ultimate Geek


  # 2234216 10-May-2019 08:16
6 people support this post
Send private message

I had noticed that Jason Paris had gone very quite on Geekzone recently, must have realised he was fighting a uphill battle which he couldn’t win.

As much as I’m sure he tried to make a positive impact, my experience of Vodafone recently has been the worst I have ever experienced in the 15+ years I’ve been with them and this seems to be a common theme given other recent posts about Vodafone. Unfortunately one man at the top isn’t going to be able to fix something that is inherently broken.

In the threads that he did post on, I could see that he was trying to make promises that things would change for the better and people would take ownership of issues but what we have been experiencing as customers in most recent days is a complete failure to take any ownership when trying to achieve the most basic requests from customers. Even when you try to give them new business, it’s almost like they don’t want it so much that they will do whatever possible to encourage you to use another provider.

At this point I think a sale and re brand is probably for the best, a chance for a fresh start.

4409 posts

Uber Geek

Trusted
Subscriber

  # 2234228 10-May-2019 08:38
2 people support this post
Send private message

I imagine either of two things will need to happen under new ownership; pump in a massive amount of capex to clean up the legacy systems, or bring the customer service function back to NZ and improve the CRM so that the messy back end is less inclined to impact customers. 

 

The former seems like the better long term solution but it's expensive and risky, so I'm hoping that someone can successfully execute the latter.


2905 posts

Uber Geek

Trusted
Subscriber

  # 2234231 10-May-2019 08:42
2 people support this post
Send private message

Hopefully a new owner will extend the handset range beyond the current three options of Apple, Samsung and Huawei

ajw

1536 posts

Uber Geek


  # 2234332 10-May-2019 09:48
Send private message

gmball: I had noticed that Jason Paris had gone very quite on Geekzone recently, must have realised he was fighting a uphill battle which he couldn’t win.

As much as I’m sure he tried to make a positive impact, my experience of Vodafone recently has been the worst I have ever experienced in the 15+ years I’ve been with them and this seems to be a common theme given other recent posts about Vodafone. Unfortunately one man at the top isn’t going to be able to fix something that is inherently broken.

In the threads that he did post on, I could see that he was trying to make promises that things would change for the better and people would take ownership of issues but what we have been experiencing as customers in most recent days is a complete failure to take any ownership when trying to achieve the most basic requests from customers. Even when you try to give them new business, it’s almost like they don’t want it so much that they will do whatever possible to encourage you to use another provider.

At this point I think a sale and re brand is probably for the best, a chance for a fresh start.

 

 

 

You are not wrong there. I had a five week battle to get my internet plan upgraded and shift to VOIP for phone. In the end I got there but after complaining got a one month account credit.


 
 
 
 


21440 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2234366 10-May-2019 10:42
4 people support this post
Send private message

gmball: I had noticed that Jason Paris had gone very quite on Geekzone recently, must have realised he was fighting a uphill battle which he couldn’t win.

As much as I’m sure he tried to make a positive impact, my experience of Vodafone recently has been the worst I have ever experienced in the 15+ years I’ve been with them and this seems to be a common theme given other recent posts about Vodafone. Unfortunately one man at the top isn’t going to be able to fix something that is inherently broken.

In the threads that he did post on, I could see that he was trying to make promises that things would change for the better and people would take ownership of issues but what we have been experiencing as customers in most recent days is a complete failure to take any ownership when trying to achieve the most basic requests from customers. Even when you try to give them new business, it’s almost like they don’t want it so much that they will do whatever possible to encourage you to use another provider.

At this point I think a sale and re brand is probably for the best, a chance for a fresh start.

 

Wow, that is one way to interpret things. 

 

Could be, Jason is a busy CEO and right now has to prioritize other things. 

 

VF is very broken right now, it's not an easy or short term fix. There is a lot going on. 

 

Rebranding doesn't do anything without the resources to make change occur. A new coat of paint will NOT fix things, and people aren't stupid, they remember.

 

 


4699 posts

Uber Geek


  # 2234369 10-May-2019 10:46
Send private message

I wonder if the offshoring of their call centres is still going ahead now?

5540 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2234370 10-May-2019 10:46
Send private message

quickymart: I wonder if the offshoring of their call centres is still going ahead now?


Why do you think that would all of a sudden change?

581 posts

Ultimate Geek

Trusted

  # 2234384 10-May-2019 10:59
One person supports this post
Send private message

My resign with Vodafone was actually positive. Retentions were great. Ok it is 8 days later and no modem has turned up nor the transfer happened but hey :)


ajw

1536 posts

Uber Geek


  # 2234386 10-May-2019 11:01
2 people support this post
Send private message

Quinny:

 

My resign with Vodafone was actually positive. Retentions were great. Ok it is 8 days later and no modem has turned up nor the transfer happened but hey :)

 

 

 

 

How about a progress update in two months.


'That VDSL Cat'
11211 posts

Uber Geek

Trusted
Spark
Subscriber

  # 2234399 10-May-2019 11:13
Send private message

Dont Morrison & Co already own trustpower?..





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


132 posts

Master Geek

Subscriber

  # 2234400 10-May-2019 11:17
One person supports this post
Send private message

hio77:

 

Dont Morrison & Co already own trustpower?..

 

 

Yes the Herald article noted they have an interest in them, and they just signed a mobile deal with Spark!


394 posts

Ultimate Geek


  # 2234417 10-May-2019 11:34
Send private message

networkn:

gmball: I had noticed that Jason Paris had gone very quite on Geekzone recently, must have realised he was fighting a uphill battle which he couldn’t win.

As much as I’m sure he tried to make a positive impact, my experience of Vodafone recently has been the worst I have ever experienced in the 15+ years I’ve been with them and this seems to be a common theme given other recent posts about Vodafone. Unfortunately one man at the top isn’t going to be able to fix something that is inherently broken.

In the threads that he did post on, I could see that he was trying to make promises that things would change for the better and people would take ownership of issues but what we have been experiencing as customers in most recent days is a complete failure to take any ownership when trying to achieve the most basic requests from customers. Even when you try to give them new business, it’s almost like they don’t want it so much that they will do whatever possible to encourage you to use another provider.

At this point I think a sale and re brand is probably for the best, a chance for a fresh start.


Wow, that is one way to interpret things. 


Could be, Jason is a busy CEO and right now has to prioritize other things. 


VF is very broken right now, it's not an easy or short term fix. There is a lot going on. 


Rebranding doesn't do anything without the resources to make change occur. A new coat of paint will NOT fix things, and people aren't stupid, they remember.


 



Well he had the time to comment on previous Geekzone posts with promises of taking ownership, but those promises seem to have fallen to the wayside as it’s blatantly obvious that they haven’t changed and things have only got worse.

Maybe it’s a case of things getting worse before getting better, but I do wonder how bad it needs to get. They must be bleeding customers as most I know are moving away from them. Cant do them any good as I’m sure any potential purchaser will take current issues into account when deciding a purchase price.

 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46


Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.