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5 posts

Wannabe Geek


#25025 9-Aug-2008 20:07
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just wanted to air my annoyance. please bear with me.

back in early june i topped up my prepay $100 to get the extra 20% value.

while poking around MY ACCOUNT, i saw this link to vodafone email and clicked on it...

registered and tried to search for charges, etc...

didn't find any. sent an email to it to see if my value would be deducted.

no value deducted. turned on text message notification, and tested again over the next 2 days.

no value deducted again. thought i had latched on a good thing.

sent an email to vodafone enquiring about pricing for this product (no free meal, right?)

no reply. i left it as it is and found it some-what useful (not very, but still interesting to have).

today i cancelled my BIS (no voice plan, i use prepay for voice calls which is rare except for calling mobiles).

i was trying to get my BB browser to work without BIS/BES and was trying to get the config details but can't find anything (which is how i got here).

what i DID find is that there is a charge for notification text, and again fresh searching turned up nothing!

i checked my prepay balance and... tada! from over $120 it's down to $13+.

awesome price to pay for TEXT MSG notification service over the past 2 months - way more than my $39/month for BIS/email!

after reading many posts here, i can safely say vodafone really has it pretty good.

it was my mistake for not getting verification and assuming i won't get charged. but i feel vodafone should have put pricing somewhere more prominent (i still can't find it - did i say that?).

i assume my "feedback" email to vodafone will, again mysteriously not get a reply.

i also hope my PIN has been removed from their servers like i requested, but i'm not holding my breath (and am already prepared to call back sometime in the future when i register my BB device on another network).

anyhow, this site has been awesome and i appreciate all those who contributed to the wealth of information on the forum.

i hope i get my BB to work without BIS/BES on vodafone (it works overseas). vodafone sucks big time and if i had another choice for a GSM carrier, you can bet i'll jump ship right now.

me so angry.

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2483 posts

Uber Geek

Trusted

  #155497 9-Aug-2008 21:02
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I'm pretty sure that you would have seen this:

Optional notification of email to your mobile device (normal TXTing charges apply)




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I posted 1, 2 x 10^3 times!



5 posts

Wannabe Geek


  #155500 9-Aug-2008 21:16
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like i mentioned earlier, i saw that line only today.

it wasn't shown anywhere from within the link clicked after logging into MY VODAFONE (back in beginning june and still so, today).

and while scouring the vodafone website this evening, i still couldn't find the charges for that...

i'm sore, but i'll take it as a $100 lesson and be very wary of vodafone from now on.

p/s: i forgot to add that within the site that manages the vodafone emails, there's also no mention on pricing in the FAQs or anywhere else.

i also made the wrong assumption that it won't be charged (despite not finding any info at the time i signed up and used that service), was due to my monitoring of my prepay value for the first few days. nothing deducted...

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