Moving ONT

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FAS

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#250899 30-May-2019 14:27

Hi all

We’ve just moved into a new house. The previous owners have had the ONT installed to a wall In the lounge that is a mile away from a power point and the tv. We want to move it to the other wall. I called Vodafone and after more than an hour on the phone and being transferred several times I finally got someone that understood what I wanted.
He has said that it will cost $150 just to send a technician and upto $3000 - $4000 to move the ONT. on the Vodafone website it says that it would cost $59.95 to move the access point. Does anyone have any idea which is correct? Or are there alternatives such as doing it myself or anyone from Christchurch here that could do it for us?

Cheers

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#2248510 30-May-2019 14:34

@shaunm

darkasdes2

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#2248522 30-May-2019 15:06

have you tired contacting Enable as they are the local fibre company and its their ONT (assuming you are in an Enable Fibre area)?

https://www.enable.net.nz/

wellygary

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#2248527 30-May-2019 15:19

FAS: Hi all

We’ve just moved into a new house. The previous owners have had the ONT installed to a wall In the lounge that is a mile away from a power point and the tv. We want to move it to the other wall. I called Vodafone and after more than an hour on the phone and being transferred several times I finally got someone that understood what I wanted.
He has said that it will cost $150 just to send a technician and upto $3000 - $4000 to move the ONT. on the Vodafone website it says that it would cost $59.95 to move the access point. Does anyone have any idea which is correct? Or are there alternatives such as doing it myself or anyone from Christchurch here that could do it for us?

Cheers

No, no and double no. the ONT is network property, its not consumer movable...

Call your ISP or the network company ( in chch It enable)

The ONT is a powered device, so should be near a power point, if it is running on a long extension cord you may have grounds to get them to move it....

FAS

13 posts

Geek

#2248529 30-May-2019 15:20

Have spoken to enable - tried them first - but was told that I need to go to my internet provider to have them raise the request. The person I spoke to at Enable said that Vodafone own all of the equipment from the point the fibre cable enters my property. Again not sure if this is correct, but was just what she said.

lucky015

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#2248539 30-May-2019 15:39

FAS:

Have spoken to enable - tried them first - but was told that I need to go to my internet provider to have them raise the request. The person I spoke to at Enable said that Vodafone own all of the equipment from the point the fibre cable enters my property. Again not sure if this is correct, but was just what she said.

Referring back to the initial question, The wholesale charge for an ONT move with each LFC (Fibre wholesaler) is typically a variable charge starting at approx $150 going up depending on the work required, This does not apply for FibreX as this is their own network where they set the prices.

In this instance I would suggest that Vodafone have advertised a prce at a lower rate and should be held to their advertised price (Although this is most likely a mistake)

hsvhel

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#2248548 30-May-2019 16:06

It seems there is a lot of mixed messages when needing a service like this, something that with reno's/purchases seems will become more common

One ETP move (900 from where it originally was) was quoted over online chat as 8K, reality was it was nothing close to that as the move was back toward the fiber from the street, it would be good if it were more clear on how to approach these requests

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#2248557 30-May-2019 16:39

Try talking nicely to the next Enable tech you see on the road. Approach with beer.

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#2248602 30-May-2019 17:11

I truly hope $3,000 - $4,000 is not a realistic estimate... that does not bode well for anyone wanting to carry out renovations, etc. And, it's not like you can shop around for a cheaper price.

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NickR1

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One NZ

#2248607 30-May-2019 17:21

ONT relocation costs can vary greatly depending on what the customer requests.

The process typically involves a scope visit and then a quote is generated for the customer to accept/decline.

Feel free to PM me your details and I can investigate further and get the ball rolling.

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#2248647 30-May-2019 18:40

So a call centre guy who has possibly never done practical cabling in his life has told you $3-4k and not even seen the job.

Yeah right.

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#2248710 30-May-2019 20:04

From our wholesaler, the cost is for the residential Ont relocation is around the $300 mark also a site visit is required to look at where it will be relocated to of up to around 250 ish

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#2248800 30-May-2019 22:22

If a client asked me to do this in a business setting, I would send our data cabler's around to run some hybrid cable from the ETP (or where ever the ONT is currently fed from, like a BUDI box) to the new location for the ONT. And then book a job with Chorus and pay the few hundred for them to do the splicing.

....i would 100%, most definitely not, make sure they had a splicer on-board and splice in the newly run hybrid at the same time because that would be naughty and I'm totally good with waiting a few weeks for Chorus to come and do a 10 minute job.

Wheelbarrow01

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Chorus

#2248817 30-May-2019 23:32

I can't speak for Enable (although I suspect they are similar), but to get a Chorus ONT moved, you just need to request a "Modify (Relocate ONT)" order with your RSP. Each RSP may have slightly different pricing, but as an example I think Spark charges $299.

Please note that this process is for simple moves (ie from one side of a room to the other, or back to back into an adjacent room.

If you are moving it from one side of the house to the other, or between floors etc, then that can sometimes be done on a Modify order, but more complex work may need to be referred to network design & build, which is quoted for time and materials once a scope has been done - and it generally takes a lot longer to be completed.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

Zeon

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#2249149 31-May-2019 14:12

I paid $200 with UFB on 2degrees. The guy wasn't prepared to run the cable from the ETP as he isn't authorised to run cable in walls (WT F??) so gave me 30m and I ran it to the new location and he came and spliced. The way he put it on first wasn't secure (its in a comms cabinet) and it fell from that and broke the fibre so he came back respliced and we attached many cable ties to hold it on.

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michelangelonz

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#2249161 31-May-2019 14:39

I moved our ONT in our last house by contacting Vodafone and it cost $250.

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