Anyone aware of some connections having technical issues at the mo?

Family member topped up this morning, got confirmation plan renewed today but she's chewed through her remaining credit on data/texts that were supposed to be part of the plan. Rang up Vodafone to ask whats going on, was told a number of accounts are currently having this issue - to be resolved in max 5 days.

Meanwhile the data, text and calling is not active on the number rendering the connection useless until the service comes back up or top up and pay casual rates.

Any help/advice/info would be appreciated.