My parents have just moved from Xtra to TelstraClear, but their internet experience has hardly improved. In fact, for the first week or so they had persistent disconnection issues.

They are using their faithful D-Link DSL-502 (it was working OK on Xtra) and have purchased the Max/128 plan. Sorry, I forget TCL's brand name for the service.

I noticed that quite a few downloads dropped out, so I ran a speedtest via speedtest.net - and the results don't really look like Max to me:



They are within 15km of central Auckland.

I'm wondering if there are some ADSL settings which may need a tweak on the modem to get it behaving normally, or if this is normal for TCL internet in Auckland, or ... what else I can do to help them get reasonable service out of their new provider.

I couldn't see a "bandwidth usage" facility on the ClearNet website, though after logging into the account section I was amused by the advice to upgrade to Internet Explorer 3.0.1 for the best viewing experience. (Er, 1996? Yeeha!)