Vodafone wireless internet: will not connect to Office 365 email

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1101

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#268598 27-Mar-2020 17:45

Hi
A client near the Haistings area with 4G(?) wireless internet

They cant connect to 365 email. Not through Outlook, not through https://outlook.office365.com

2 PC's , same issue
Internet is working Ok apart from that (I could remote onto their PC's OK)
I tried setting DNS to 1.1.1.1 & to 8.8.8.8
Also Couldnt ping outlook.office365.com , that worked ok om my PC at home

Anyone else having wierd issues like this ?

dwl

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#2448430 27-Mar-2020 21:07

There is a thread at https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=268581 that may be related. I am on Vodafone RBI and yesterday was ok (apart from DNS issue) but today blocks with specific connections back to our company servers. They all work on Spark 4G but traceroutes for RBI stop before reaching our network. I have just tried outlook.office365.com and pings ok from Spark but no response from RBI.

1101

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#2448638 28-Mar-2020 10:39

OK , looks like the issue is widespread

On Voda's own Community forum

https://community.vodafone.co.nz/t5/Broadband-services/O365-and-office-com-down-on-RBI/m-p/229771/highlight/true#M25287

https://community.vodafone.co.nz/t5/Broadband-services/Broadband-connection-failing-for-work-from-home-access/td-p/229695/highlight/true/page/2

edit : I just spoke to the client, their voda wireless internet is down completely now .

xpd

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#2448687 28-Mar-2020 11:46

We had someone on V/fone that could access all O365 except Outlook - adding to hosts file resolved it.

XPD / Gavin

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backwards

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#2448717 28-Mar-2020 12:10

I've got two clients with the same issues on Vodafone 4G RBI.

Ones in Bulls and the other in Martinborough.

Certainly seems to be a Vodafone issue. Cannot ping even when trying to ping the IP's directly.

gaddman

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#2448943 28-Mar-2020 16:27

We've made some changes in the last hour to fix some routing issues, would appreciate it if you could feed back any observations - whether it's fixed or not.

1101

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#2449265 29-Mar-2020 10:23

gaddman:

We've made some changes in the last hour to fix some routing issues, would appreciate it if you could feed back any observations - whether it's fixed or not.

Hi, 365 is working again , via outlook & webmail .

Thanks