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#269662 31-Mar-2020 16:29
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I moved house 2 weeks ago and went through the Vodafone moves team to migrate my old HFC 100/10M service to a new Fibre Max 900/400M service at my new house.

 

As part of the transition my old account was closed off and new account (and number) was setup.

 

So far so good...

 

But ever since my service went live I have never managed to get anything more than 95/25M from my Fibre Max service.

 

I've tried both the supplied VF router and also my own D-link DIR-890L router, both provide the same speeds. I have tried connecting via a Gb Ethernet connection and the 1.3Gbps  5Ghz WiFi connection, both provide the same speeds.

 

The previous tenant used MyRepublic (Fibre Pro 950/500M) and I was fortunate enough to be able to test it out for a few hours before it was turned off and I was able to get speeds in excess of 800/350M so I know that the speeds to my address are above the current 95/25M that I am able to get.

 

I have tried using multiple different device all of which can download at speeds much greater than 95/25M when connected to other networks (both wired and wireless).

 

My only assumption is that my service has been limited however when I speak to VF support I am told that they see no issues.

 

I feel as though I have tested all the hardware on my side and the fact that I consistently get the same download speed of 95M (albeit a varying upload speed between 20-25M) that it can only be a network config issue but getting someone to looking into this is proving to be difficult.

 

Has anyone experienced or heard of anything similar to this? Any suggestions on how I should proceed next?


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5320 posts

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  #2451670 31-Mar-2020 16:46
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Sounds like a provisioning issue to me.


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  #2451682 31-Mar-2020 17:14
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I've been there with Vodafone for a similar issue Changed plan, got a new account for a 24 month contract but speed stayed locked at 100/20. After two weeks of failed promises to sort my fibre speed after changing plan to Fibre Max & after many calls & advise that all would be sorted in a couple of hours & then a couple of days & then more excuses. It was finally sorted after my umpteenth call to a Vodafone tech ninja that took the issue seriously & followed it up. Finally they made a call to the local Fibre supplier in our area & sorted the wrong provisioning for my account.  Something that should have been done straight away. I was running at full speed by the end of that phone call. 


 
 
 
 


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  #2451683 31-Mar-2020 17:15
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Yeah that sounds to me like it hasn't been provisioned correctly too... our frontline teams are all slammed at the moment but feel free to PM me your account number, I won't be able to make any changes but am happy to look into this for you :)


'That VDSL Cat'
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  #2451705 31-Mar-2020 17:41
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unless VF are purposefully capping down BS2 below PIR rates, your issue is the cable between the ONT and the router.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


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  #2451711 31-Mar-2020 17:53
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Also just another note - you're not going to achieve full line speed on the D-link DIR-890. It is quite rubbish for routing.

 

You're better off to stick with the Vodafone provided router.





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Master Geek


  #2454696 5-Apr-2020 00:16
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Hmmm... me too. On GB fibremax, and clearly capped at 100Mbps. 


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  #2454697 5-Apr-2020 00:37
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kaczor47:

 

Hmmm... me too. On GB fibremax, and clearly capped at 100Mbps. 

 

 

When you say clearly capped, exactly what speed are you getting?

 

Your not using the flat ethernet cable that came with the ONT by chance?





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


 
 
 
 


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  #2454729 5-Apr-2020 07:43
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hio77:

 

unless VF are purposefully capping down BS2 below PIR rates, your issue is the cable between the ONT and the router.

 

 

That was my thought too. My gear at home has a 100mbits connection between the ONT and my router due to a 100mbits POE adapter that's not capable of gigabit. Subtract the Ethernet/PPP/etc overheads from 100mbits, this effectively shows up in speedtests etc as ~95mbits download speed...

 

Try swapping the cable that runs between the ONT and the router to isolate it as the cause. A bad cable could be forcing the two devices to negotiate the speed down to FastEthernet (100) speeds.


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Master Geek


  #2454769 5-Apr-2020 09:19
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hio77:

 

kaczor47:

 

Hmmm... me too. On GB fibremax, and clearly capped at 100Mbps. 

 

 

When you say clearly capped, exactly what speed are you getting?

 

Your not using the flat ethernet cable that came with the ONT by chance?

 

 

 

 

(I am on FibreMax, so no ONT. ) But I have the same set up as I have for the past few months where I was consistently clocking 850mbps down on a wired PC. All cat6e cables, ubiquity USG and switch.

 

Currently my download speedtest is about 101mbps, upload 80mbps. That's if the kids get off youtube...


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  #2454779 5-Apr-2020 09:27
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Perhaps to clarify to actual speed that is being supplied you should consider the upload speed. If upload is limited to ~ 20 mb/s then clearly is it not the hardware or cabling but purely the provisioning that is holding the speed back. On a Max plan upload & download are at full speed but if upload is clearly keep at a lower speed than the download then common sense suggests it is not the local hardware at fault. Or is my logic faulty instead ? 

 

  


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  #2454781 5-Apr-2020 09:28
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As above folks. Make sure you check cables are gigabit capable, there's no switch in between, the router is gigabit capable, the ethernet port is not configured as "power save" or "green" mode (if available), test speeds over ethernet. If you installed a new driver make sure it's correct for your device.

 

Exclude everything possible and then contact your provider.

 

@kaczor47 You had the speeds before, but if the cable is damaged, a driver update on a device happens you could see this happens - see my first paragraph about things to check.





 

 

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  #2454823 5-Apr-2020 10:07
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LITERALLLY on friday I helped someone with a FibreMax connection that was only getting 100Mbit. After some checking on the network, I asked the user to check their cables. Boom. There was a 100MB link negotiated between the ONT and RGW.

 

(I am on FibreMax, so no ONT. )

 

Also, if you have Fibre, you have an ONT

 

Given you are reporting a 20M upload speed it's still quite probable this is a provisioning error, but check the cables first.

 

Cheers - N

 

 





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Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


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  #2454853 5-Apr-2020 10:47
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Hi, we seem to have two issues raised by two different folk here, it seems the OP moschops, was on HFC, and is now on UFB as he mentions MyRepublic used by the previous home owners, and we also have Kaczor47 who states he has no ONT and it appears he is on a HFC FibreX Max connection, so he has not ONT, so there will ben a DOCSIS3.1 HFC modem instead.

 

As others have said, first confirm your router has a GigE connection on its WAN port, once that is established to not be an issue you can then start looking at the provisioning stance.

 

Cyril


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  #2454857 5-Apr-2020 10:53
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cyril7:

 

Hi, we seem to have two issues raised by two different folk here, it seems the OP moschops, was on HFC, and is now on UFB as he mentions MyRepublic used by the previous home owners, and we also have Kaczor47 who states he has no ONT and it appears he is on a HFC FibreX Max connection, so he has not ONT, so there will ben a DOCSIS3.1 HFC modem instead.

 

As others have said, first confirm your router has a GigE connection on its WAN port, once that is established to not be an issue you can then start looking at the provisioning stance.

 

Cyril

 

 

now if only cable would stop being sold as a fibre product.............................





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


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  #2454883 5-Apr-2020 11:25
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What type of modem from vodafone do you have? can you take a pic and post?

 

I'm asking because when I changed over to the gb plan a few years they had to supply a new modem. If it's a Cisco 3008 modem...





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