Vodafone HFC (FibreX) issues

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DodgerNZL

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#270381 6-May-2020 20:58

For the past few weeks Ive had drop outs of my Internet connection.

A reboot of the Cable Modem and Router seem to fix the issue, but its getting to the point where its once a day :/

Before I subject myself to the pain of the service desk, any one else had issues?

I'm located in Stokes Valley, Wellington.

I've started recording outage times as follows:

27/04/20 - 4:35pm
29/04/20 - 12:23pm
01/05/20 - 1:56pm
04/05/20 - 2:42pm
04/05/20 - 2:52pm
05/05/20 - 2:52pm
05/05/20 - 8:04pm
05/05/20 - 9:03pm
06/05/20 - 8:34pm

cyril7

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#2478216 6-May-2020 21:06

Hi so Stokes Valley is covered by UFB, which opens your options to many ISPs, why stay trapped with old tech, and a sole ISP who has proven to be sub par., just saying

Cyril

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#2478222 6-May-2020 21:23

Should be a easy fix by Downers to find a dodgy connection somewhere on your connection

DodgerNZL

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#2478371 7-May-2020 07:52

cyril7: Hi so Stokes Valley is covered by UFB, which opens your options to many ISPs, why stay trapped with old tech, and a sole ISP who has proven to be sub par., just saying

For me, it's cheaper than other ISP's the speeds are faster, and it doesn't involve the hassle of moving ISP.

Vodafone's "Product" is great, and for the most part I have no issues. The issue I do have with them is their "Service" desk is painful.

Linux

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#2478428 7-May-2020 08:51

Make sure you ask for the incident number (Fault ticket number) when you call and don't hang up til you have that written down

ajw

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#2478448 7-May-2020 09:28

Also live in Stokes Valley HFC Docsis 3.1 is very reliable for me but support is a pain when you need help. And cheaper than having fibre in my house.