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972 posts

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#270573 15-May-2020 16:34
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(Note: Don't get me started on SMS-2FA; I am using Authy for the "real" 2FA for the site; this is an optional "recovery" process, because belt-and-braces is sometime wise).

 

Trying to turn on a "recovery" code via SMS for an account, to a work phone that is on Voda.

 

SMS codes not being received.

 

It's an overseas website.

 

I doubt that Covid-19 transport delays are hitting SMS (yet!), so probably not that.

 

Is it worth trying to follow up with Voda?  Can I even do that if it's a work-provided phone/sim on a large corporate plan?

 

 


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  #2484547 15-May-2020 16:40
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@jamesrt If this is an incoming SMS issue from the 3rd party outside of VodafoneNZ network / control then Vodafone can do zero about it

 

Contact support on the overseas website and get them to follow-up with the SMS aggregator they use


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  #2484551 15-May-2020 16:45
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Further to this VodafoneNZ can block and has done so some SMS aggregators if they have been known to route SMS spam and I can tell you now they are blocked for good

 

Only the A party (sender) side can look into this issue


 
 
 
 




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  #2484553 15-May-2020 16:49
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Ok, thanks.

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  #2484576 15-May-2020 17:09
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Might help to mention the SMS sender in case others are having the same issue?


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  #2484670 15-May-2020 21:07
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We had an issue with the SMSes we send from our internal systems (to staff, customers) and SMSes from our third party 2FA (Symantec) not coming through on Vodafone. After a bunch of investigation it turned out this only impacted numbers that had been ported from Spark to Vodafone.

 

This thread has reminded me I need to follow that up as I'm not sure it ever got resolved....





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  #2484693 15-May-2020 21:44
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I had this issue when I was ported from Spark to Vodafone.. I've had work port me back to Spark (thankfully) as Vodafone's 4G coverage in Wellington isn't great. Anyway, I no longer have the issue since being moved back to Spark.




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  #2484703 15-May-2020 22:29
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Work number; no idea of any previous porting status; it is an 021 number.

I've raised a ticket with the website; we'll see what [if anything] happens. Last time I did that to another site, the only response I got back was 'our logs show we sent it'.

 
 
 
 




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  #2489083 22-May-2020 08:23
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Logged a support ticket; basically got the Level 1 brush-off; and TBH I lack the will to engage any further at that level.

However, they name-dropped Twilio, who must be their provider:

Verify if a different business that also utilises Twilio to send SMS is being blocked

How the hell is the average Joe Bloggs supposed to know how to do that?

Anyway, I will attempt [probably futility] to contact Twilio support; but I'm not going to hold my breath.

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  #2489090 22-May-2020 08:53
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I would have major concerns if VF are blocking Twilio considering it's used by some of the largest companies in the world for messaging - I don't believe they are blocking them though as I can confirm Twilio messages are coming through to my VF number.




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  #2489094 22-May-2020 09:01
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mrdrifter: I would have major concerns if VF are blocking Twilio considering it's used by some of the largest companies in the world for messaging

 

I didn't mean to imply they were being blocked; it was more the name drop and/or vagueness of "check if someone else using the same service is blocked" - how would you know?

 

mrdrifter: I don't believe they are blocking them though as I can confirm Twilio messages are coming through to my VF number.

 

Thanks; I'm probably any isolated case - maybe the number's been ported previously?  who knows?  (I know the number has been recently "in use" due to other texts received about low bank balances and food box deliveries - don't get me started on the privacy concerns for those either!)


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  #2489203 22-May-2020 10:14
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VF were blocking us sending via Twilio in the past. Had to submit a ticket to whitelist us.

 

@jamesrt if you want us to send you a test via Twilio, PM me your details. But that might not help if we're already whitelisted. But I think we also have another non-whitelisted number, so can probably test with both.




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  #2489208 22-May-2020 10:22
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Thanks, @Delphinus, will PM you.

 

When you say you submitted a ticket, was that to VF or Twilio?  And via what mechanism?

 

 


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  #2489262 22-May-2020 10:34
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Submitted ticket to Twilio as a vendor, after complaints from customers they weren't getting texts.




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  #2489307 22-May-2020 11:03
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... and thanks very much to @Delphinus testing, we can confirm that indeed VF are blocking the texts if they are not specifically white-listed.

 

Back to the original website (LastPass) to report that; but I doubt their support helpdesk will care enough to actually do anything about it (based in previous attempts to engage them).


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  #2489309 22-May-2020 11:04
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This thread might also help: https://www.geekzone.co.nz/forums.asp?forumid=86&topicid=268067

 

That's the process a few of us went through to get whitelisted at Vodafone.


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