Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




14 posts

Geek
+1 received by user: 13


Topic # 27159 16-Oct-2008 10:38
Send private message

Wondering if anybody else is experiencing this problem:

My partner decided that the Starter deal sounds pretty good and swapped over from Prepay on Sunday. Everything looked good when she got an email saying the transfer was completed on Monday afternoon...until she realised that she couldn't send text messages. After three calls that day, the final CSR (who was admittedly very friendly and helpful, and we were calling after the 8pm general enquiry cutoff) advised us that there was an IT issue since the weekend with a number of customers who had transferred either to or from prepay/account where they could no longer send txts, and that an external IT company was dealing with the issue.

I called again yesterday morning and was advised that the problem was still not fixed and they were working on it. While I understand that the odd problem can be expected from time to time (playing the optimist card here), I would have though that the resolution time for such a basic network feature would be sooner.

My partner isn't quite so generous and really wishes she hadn't bothered changing at all.

Cheers, Adam

Create new topic
19 posts

Geek
+1 received by user: 1


  Reply # 171661 16-Oct-2008 20:25
Send private message

Yep this is a known problem which as far as I can tell was with most if not all prepay to account sign ups that occured late last week.  It still hasn't been resolved so I am assuming it isn't an easy fix.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48


Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.