Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


kiwifidget

1995 posts

Uber Geek

Lifetime subscriber

#273105 4-Aug-2020 14:50
Send private message quote this post

Hi,

 

 

 

Currently having to use mobile hotspot (very unstable but more or less working) to access internet at home.

 

Left house at 9am, got back at 2pm and all internet access via fibre is kaput.

 

I can ping the router, but not 8.8.8.8, 203.109.191.1 or 203.118.191.1

 

On the ONT : power=green, optical=red, LAN1=orange

 

On the router, phone light is flashing red, no light for internet.

 

I've rebooted the ONT and router, situation remains.

 

Is there anything else I should try before calling...... actually not having any luck trying to access the Vodafone site, who do I call??

 

Thanks.

 

 





Delete cookies?! Are you insane?!


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
froob
572 posts

Ultimate Geek

Lifetime subscriber

  #2534549 4-Aug-2020 14:56
Send private message quote this post

I think you need to log a fault with Vodafone. We had a red “Optical” light on the ONT, and a Chorus worker had accidentally broken our fibre while connecting a neighbour’s house.

chevrolux
4592 posts

Uber Geek

Trusted

  #2534550 4-Aug-2020 15:01
Send private message quote this post

Yep... red optical light, get a fault logged right away. Nothing you or Vodafone can do.

Its a physical fault with the fibre.

 
 
 
 


kiwifidget

1995 posts

Uber Geek

Lifetime subscriber

  #2534551 4-Aug-2020 15:02
Send private message quote this post

Cheers.

 

I cant access the VF site, what is the number to call please?

 

Thanks.





Delete cookies?! Are you insane?!


tanivula
759 posts

Ultimate Geek

Subscriber

  #2534555 4-Aug-2020 15:05
Send private message quote this post

kiwifidget:

 

Cheers.

 

I cant access the VF site, what is the number to call please?

 

Thanks.

 

 

According to the website:

 

Fibre & Home phone
0800 806 106


konfusd
83 posts

Master Geek

Trusted
Lifetime subscriber

  #2534560 4-Aug-2020 15:09
Send private message quote this post

Can confirm this is the best number to call in this case.

 

 

 

 

@kiwifidget - FYI if you're in the Glen Eden area there's a known Fibre outage listed on the Chorus website (https://www.chorus.co.nz/outages); ETR is before midday tomorrow...

 

 

 





I work in the Corporate/Government space for Vodafone NZ, but I know at least a little bit about a lot of things we do. I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.


kiwifidget

1995 posts

Uber Geek

Lifetime subscriber

  #2534578 4-Aug-2020 15:33
Send private message quote this post

Pukekohe area.

 

VF have logged a fault with Chorus.

 

Max ETA 3 business days.

 

 





Delete cookies?! Are you insane?!


hsvhel
603 posts

Ultimate Geek


  #2534585 4-Aug-2020 15:48
Send private message quote this post

Can you mooch off the neighbors until you're back up and running?


 
 
 
 


kiwifidget

1995 posts

Uber Geek

Lifetime subscriber

  #2534601 4-Aug-2020 16:26
Send private message quote this post

VF have given me 100GB of mobile data to use.

 

Shame I have such rotten cell reception here!





Delete cookies?! Are you insane?!


dacraka
629 posts

Ultimate Geek

Trusted

  #2534620 4-Aug-2020 16:49
Send private message quote this post

This happened to me on 2degrees - Chorus came out the next morning and found the fiber line was bent and snapped!


kiwifidget

1995 posts

Uber Geek

Lifetime subscriber

  #2534845 4-Aug-2020 20:42
Send private message quote this post

dacraka:

 

This happened to me on 2degrees - Chorus came out the next morning and found the fiber line was bent and snapped!

 

 

Were you charged to fix it?

 

Our cable is buried all the way from road to house, will be surprised if its damaged.





Delete cookies?! Are you insane?!


coffeebaron
5715 posts

Uber Geek

Trusted
Lifetime subscriber

  #2534848 4-Aug-2020 20:56
Send private message quote this post

kiwifidget:

 

VF have given me 100GB of mobile data to use.

 

Shame I have such rotten cell reception here!

 

 

I can fix that for you 😀





Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

 

Cel-Fi supply and installer - boost your mobile phone coverage legally
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


kiwifidget

1995 posts

Uber Geek

Lifetime subscriber

  #2534850 4-Aug-2020 21:04
Send private message quote this post

coffeebaron:

 

kiwifidget:

 

VF have given me 100GB of mobile data to use.

 

Shame I have such rotten cell reception here!

 

 

I can fix that for you 😀

 

 

Really?? How?

 

I have a SureSignal, but its useless with no broadband connection.





Delete cookies?! Are you insane?!


coffeebaron
5715 posts

Uber Geek

Trusted
Lifetime subscriber

  #2534854 4-Aug-2020 21:12
Send private message quote this post

kiwifidget:

 

Really?? How?

 

I have a SureSignal, but its useless with no broadband connection.

 

 

Cel-Fi repeater system. Certainly not cheap like a SureSignal, but work very well. You can set to 4G so have great quality VoLTE calling too; rather than that nasty non-HD calling you get on the SureSignal. And yes, calls still work with no broadband, YAY! Though a powercut.. hmm I guess you could add a UPS.

 

 

 

 





Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

 

Cel-Fi supply and installer - boost your mobile phone coverage legally
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


kiwifidget

1995 posts

Uber Geek

Lifetime subscriber

  #2534856 4-Aug-2020 21:16
Send private message quote this post

Does it work for both Spark and VF?

 

Himself is with Spark and his reception is pants as well.

 

 





Delete cookies?! Are you insane?!


coffeebaron
5715 posts

Uber Geek

Trusted
Lifetime subscriber

  #2534864 4-Aug-2020 21:49
Send private message quote this post

They are network specific, so unfortunately 2x kits for 2x networks :( Otherwise yes you can get Spark version too.




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

 

Cel-Fi supply and installer - boost your mobile phone coverage legally
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic




News »

HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36


GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45


Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56


New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13


Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37


NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27


Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08


Sony launches three new native 4K SXRD home cinema projectors
Posted 9-Sep-2020 18:00


Catalyst Cloud brings Kubernetes-based open-source web hosting solution to market
Posted 9-Sep-2020 17:54


Verizon Connect eyes further growth in New Zealand
Posted 8-Sep-2020 09:26


PNY launches XLR8 gaming NVIDIA GeForce RTX 30 series powered by the all-new NVIDIA Ampere architecture
Posted 3-Sep-2020 16:39


NVIDIA delivers greatest-ever generational leap with GeForce RTX 30 Series GPUs
Posted 3-Sep-2020 16:17


Weta Digital advances visual effects and animation in the cloud with AWS
Posted 2-Sep-2020 17:09


Kiwrious lab-in-the-pocket kit designed for schoolchildren
Posted 28-Aug-2020 09:03


Fitbit introduces Sense, its most advanced health smartwatch
Posted 26-Aug-2020 10:14



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.