iMessage isn’t activating on one

Forums › One NZ (including Farmside) › iMessage isn’t activating on one

stw

64 posts

Master Geek
+1 received by user: 16

#306201 4-Jul-2023 12:06

Hi there,

I’m running the latest iOS 16.5.1 done everything restarted turned on/off it’s 48hours and still not able to activate my iMessage it’s been working fine and haven’t changed networks or anything.

Also just seen another friends instagram story with the same problem…

Spend an hour on the phone yesterday with Vodafone/one and they opened up a ticket but still have had nothing back from them…

Anyone have a solution??

Please 🙏

Thanks Sam

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Max
2049 posts

Uber Geek
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Subscriber

#3099590 4-Jul-2023 12:36

Hi stw

Known issue. We are working on it. All that can be said at this time.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

boosacnoodle

1269 posts

Uber Geek
+1 received by user: 855

#3099689 4-Jul-2023 14:27

If it's a known issue, why are customers spending an hour on the phone troubleshooting?

RunningMan

9184 posts

Uber Geek
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#3099690 4-Jul-2023 14:40

Ideally known issues should go on the outages page or similar.

slogeek

2 posts

Wannabe Geek
+1 received by user: 2

#3099700 4-Jul-2023 15:25

i have the same problem since yesterday, after updating phone, going through diagnostics with apple, thet deduced it was vodafone, a call to their tech support and they say quote "imessage is a feature of the phone and outside the scope of one new zealand, your problem is the handset, we cannot help you" after a heated discussion he finally created a ticket, and i also asked where i can track progress and or check for known problems with the network, he said there is a customer impacted scale on the website, thats all he knew of, not helpfull at all

stw

64 posts

Master Geek
+1 received by user: 16

#3099911 4-Jul-2023 20:30

If it’s known let your team know about It. And put it on your status page. I would have spent a good part of a day researching resetting and googling answers, let alone being told it’s my phone that’s the issue.

Thanks Sam

slogeek

2 posts

Wannabe Geek
+1 received by user: 2

#3100240 5-Jul-2023 15:03

stw has your issue been resolved? mines going on 3 days now and I have had zero communication from One NZ, appalling customer service if you ask me, I use imessage to keep in contact with my elderly parents who live overseas, feels kind of strange not talking and checking in with them each day,

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stw

64 posts

Master Geek
+1 received by user: 16

#3100253 5-Jul-2023 15:28

I had a generic txt message yesterday

“ Kia Ora, This is One NZ. This msg is about the case we have lodged about the imessage issue. We are still working on it and once it's fixed. We will get back to you. Regards Team@One NZ

C2 General”

I'm overseas at the moment so very shit experience.

Thanks Sam

lookout

704 posts

Ultimate Geek
+1 received by user: 93

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#3101751 9-Jul-2023 22:06

Bumping this as I am having trouble today getting iMessage to activate with a new (to me) iphone.

Linux

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#3101752 9-Jul-2023 22:15

Also impacting 2degrees customers

https://www.2degrees.nz/network-status

Some customers with iPhones may be experiencing issues with registering iMessage.

Our technical teams are working to resolve the issue as quickly as possible.

We are really sorry for any inconvenience. Thanks, the team at 2degrees

lookout

704 posts

Ultimate Geek
+1 received by user: 93

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#3101798 10-Jul-2023 08:33

Thanks for that. I see it’s now on the One NZ outages page as well.

iMessage Send/Receive Issue

Some customers may be experiencing an issue where they are unable to send and receive iMessages. Standard TXT messaging is still available.

Start:09/07/2023 01:00 PM
ETA Fix:TBC

sigelnz

17 posts

Geek
+1 received by user: 1

#3102334 10-Jul-2023 17:37

I'm having the same problem with 2Degrees after joining yesterday and buying 2 new iPhones. Issues affects 4 of us in the household. Interesting that it is across providers. Maybe a 3rd party service problem? I contacted Apple Care today and they confirmed it is not at their end. Also, if this is a known issue, why don't they tell their customers at the time they are looking at buying an iPhone that the problem may occur for them.

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lookout

704 posts

Ultimate Geek
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#3103768 13-Jul-2023 18:48

Update. It’s working for me now. I had to reset network settings and turn iMessage on again.

sigelnz

17 posts

Geek
+1 received by user: 1

#3103777 13-Jul-2023 19:17

Working for me too. 2Degrees have resolved the issue.

kiwibob1

109 posts

Master Geek
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#3108259 26-Jul-2023 12:59

sigelnz: Working for me too. 2Degrees have resolved the issue.

Unfortunately not for me, both FaceTime and iMessage are not picking up my phone number. Spoken to Apple who assure me it's a carrier issue? @2degreescare

timmyh

188 posts

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#3108263 26-Jul-2023 13:10

lookout: Update. It’s working for me now. I had to reset network settings and turn iMessage on again.

This is a pretty normal procedure and I think that telco's should always recommend that new customers do this to ensure best performance on network.

Edit: I just noticed the OP hadn't changed network so my comment not directly apply. But as part of troubleshooting, resetting network settings on iPhone is often useful, along with switching iMessage OFF and then ON.

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