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# 38213 25-Jul-2009 23:01
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A Telstra salesman knocked on my door on Friday night asking if I'd be interested in signing up for Telstra cable internet.  I don't know a lot about cable, other than (I think) it's faster than broadband and obviously uses a different cable.

He asked me what I'm currently paying for internet and phoneline per month, which I estimated at $33 for broadband and $40 for phoneline (I didn't have bills handy).  He told me he could switch me to Telstra cable and phoneline for $10 cheaper than that. 

I'm currently with Xnet (with a 9GB cap that I never reach, but only pay for what I use) and I'm very happy with their product and service to date.  I have a Telecom phoneline and make only the occasional cell phone call on top of the monthly line rental, and feel no particular loyalty towards them.

The Telstra chap told me that cable is much faster than broadband (I think he said 10mbps?), and that the 'special deal' he was offering me would apply to the same data cap that I'm on, and that I'd only pay for what I use (right down to $0 if I didn't use it one month).  Apparently my neighbours have recently had it installed, which means for me the installation will be free.  There is no contract period and no disconnection fee, meaning I'm free to leave at any point if I'm unhappy with it.  I can keep the same phone number.  He told me the 'special rate' would apply for at least 3 years, so they would not be jacking the price up on me.

The unusual part is that he said he'd tried visiting me 3 times but I mustn't have been home, and he'd made a special trip at dinner time to catch me.  He wouldn't leave me a business card or a contact phone number (just a first name), stating that this deal was not available to the general public and I wouldn't be able to find information about it on a webpage or by phoning a number.  He said he would leave me the weekend to think about it, and be back on Monday evening with a form for me to sign if I choose to go ahead.  He was wearing a Telstra uniform.

My situation:  Alcatel Speedtouch 510 broadband modem -> Dlink DI624s wireless router.  Connected to the network is a laptop running Vista; Macbook Pro with OSX 10.5 and Windows 7 dualboot; Xbox 360 (used for the occasional online Forza race); PS3 (patiently waiting for PlayTV to arrive).

Obviously I like the sound of saving money and getting faster internet!  I'll have to phone Telstra on Monday and ensure that the salesman is legitimate.  His first name is disctinctive enough to go on. 

Is it too good to be true?  If it's for real is it the right move to make?


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  # 238967 25-Jul-2009 23:09
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By the sounds of it, its too good to be true, my understanding is telstra you buy in blocks not ppm,

Second, how often do large company make an individual offer,

Thirdly free installation, if next door got sky digital installed that doesn't mean it will be free installation for myself?

Fourth and Finally, When has a door to door salesman ever cared enough to come back 3 times let alone twice if you aren't home.

Best to ring telstra before handing over any details.

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  # 238968 25-Jul-2009 23:12
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I use TelstraClear cable service. Have been using for the last ten years. It's really good. It's broadband - but any service providing some specific speeds is "broadband". Broadband is not a brand. DSL is broadband, cable is broadband.

I don't think you have a cable plan where you pay only what you use.

He "made a special trip" sounds like a way to get you to feel sorry for him and sign a contract.

It's a great service with consistent fast speeds. It's not the fastest around now that DSL2+ is available to some places but it's consistently good, which is more than I hear from DSL connections.

My advice? Don't sign anything. Under pressure you will miss some information. If you want to connect to TelstraClear first visit their website and check the plans. Once you have established that it is actually cheaper, then call their line directly.

You can port your number, meaning that even if you move to them you can keep it.

I am not looking into the website, but I am not sure you can get the cheaper cable service plans without a phone bundle. If you can, then perhaps you could invest sometime and see if VFX (VoIP) is something for you. My phone bills are really cheap now that I use VoIP at home. And I got to keep my old number as well.

Again: don't sign anything unless you know exactly what you are getting. Visit the TelstraClear website for all the information you need. And whatever you sign, read it. What's on the paper is what you get, not what some door-to-door salesperson tells you.






 
 
 
 


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  # 238969 25-Jul-2009 23:13
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boby55: By the sounds of it, its too good to be true, my understanding is telstra you buy in blocks not ppm,


You have an allowance and then pay overusage at 2GB blocks. I have 80GB allowance and when I go over it it automatically adds 2GB blocks.





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  # 238971 25-Jul-2009 23:19
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boby55:
Thirdly free installation, if next door got sky digital installed that doesn't mean it will be free installation for myself?


Sky digital requires a sattelite, cable requires attachment to the local connection point on the street.


 


And to OP, generally there is never an instillation charge if you are within the network area.  Some exclusions but generally no charge - in other words his claim that this is a special offer is BS


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  # 238979 25-Jul-2009 23:41
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boby55: 
Second, how often do large company make an individual offer,



TelstraClear did the same thing to me a few years ago when I moved into a new flat with my flatmates within their coverage area in Chch. When I initally rejected their "offer" he countered with an even better offer. If I remember rightly we eventually signed up for triple service with them at around a %20 discount on the normal retail prices. Apart from the hefty overage charges it was a great service with constant speeds, pity the quality and selection offered by their digital television service let the rest of the services down.

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  # 239021 26-Jul-2009 10:37
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I moved to Upper Hutt in Dec 08 and had a similar experiance to yourself. I got the first month free, cheaper line rental, and no contracts.

The guy I dealt with was more than happy to give out his details, infact see below, why don't you ring him and confirm if Telsta Clear is currently doing this deal door to door. He's probably not in your region but atleast he can confirm the claims your door to door man is making.

Nice guy actually. I have no association with him, other than whats declared above. Worth a try anyway.

[Moderator edit (MF): removed persona details...]





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  # 239325 27-Jul-2009 13:05
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Thanks for your thoughts.

I phoned Telstra and confirmed that the salesman does work for them. :) I'll run through the offer with him again when he visits tonight, and if it's on paper and signed then I'll be signing up.

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  # 239345 27-Jul-2009 14:17
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One of the interesting advantages of a door to door seller coming to you, is that you get the added protection of  the "door to door sales act", which gives you a 7 day cooling off period if you decide withing the week you dont want what you have signed up for.

http://www.consumeraffairs.govt.nz/consumerinfo/shopathome/doortodoor.html#goods

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  # 239432 27-Jul-2009 19:31
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Interestingly, I just had a visit from a TelstraClear salesperson. When I told him I already use cable services he asked if Ididn't want TV or phone. Quite nice guy, not forcing things at all.





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  # 239441 27-Jul-2009 19:57
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One downside of TCLs HFC broadband that I see, with HFC cable you have the choice of ISP, that being TCL and....... TCL. With ADSL you have the choice of several dozens of ISPs. All that said only a few ISPs in my view are worth considering, TCL (via ADSL or HFC) being one of them Telecom being another with several others also good contenders. But reality is you do limit some choice.

The TCL HFC service does offer lower latency that ADSL with interleave on (the more common config) cannot offer, other than that if you are within 2km of a Telecom exchange or ISAM containing cabinet then TCL cannot offer better speeds at this point. Most of the Wellington district has been cabinetised or in the process of such, so I advise you check your address on the Telecom site for when you can get ADSL2+ and if and when you may or maynot be cabinetised, as with ADSL2+ you can get speeds well beyond what TCL HFC is currently offering or indicated it will offer at resonable price in the near future.

Further, try getting a PVR via TCL, still something that is a rare as rocking horse sh1t, but available along with HD programming via Sky for a year or more.

Just my thoughts.
Cyril

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  # 239444 27-Jul-2009 20:14
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cyril7: One downside of TCLs HFC broadband that I see, with HFC cable you have the choice of ISP, that being TCL and....... TCL.



I was under the impression there another couple of ISPs reselling cable services?






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  # 239447 27-Jul-2009 20:19
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freitasm:
cyril7: One downside of TCLs HFC broadband that I see, with HFC cable you have the choice of ISP, that being TCL and....... TCL.



I was under the impression there another couple of ISPs reselling cable services?



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  # 240254 29-Jul-2009 18:51
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Thanks Wellygary, I thought I was pretty up to speed on consumer rights but I'd never even heard of the "door to door sales act"!

He did come back, and I did sign up, but after all that it sounds like it may have been too good to be true after all (in which case I'll stick with Xnet)...... I'll keep you posted.



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  # 240255 29-Jul-2009 18:55
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Actually, from a speed perspective which is better? Telstra's Highspeed 10G cable (up to 4MBPS) or Xnet's HSI River DSL ("fullspeed")?

Opinions much appreciated.

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  # 240277 29-Jul-2009 19:49
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Well fullspeed DSL should, depending on your line stats, be able to "peak" faster than 4Mbps, although cable speeds should be more consistent.

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