Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




35 posts

Geek


#41955 26-Sep-2009 01:56
Send private message

Where is this exchange / number?  I realised I am being charged 5c/minute for calling this number in Auckland local calling area, on VFX.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
2201 posts

Uber Geek

Trusted
Subscriber

  #258467 26-Sep-2009 02:04
Send private message

Are you sure it's Auckland? The 09 area code covers Auckland up to the top of the North Island, and I'm pretty sure any number beginning with a 9 is a TelstraClear number, but someone will correct me if I'm wrong on that.

28947 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #258469 26-Sep-2009 07:00
Send private message

925xxxx range is within the Auckland LCA according to the NAD register.

Is your number in the Auckland LCA? have you tried contacting WxC about this?

 
 
 
 




35 posts

Geek


  #258472 26-Sep-2009 07:38
Send private message

These are "local" Auckland phone numbers provided by http://www.localphone.com I guess I will contact WxC and ask.

3267 posts

Uber Geek

Trusted

  #258476 26-Sep-2009 08:00
Send private message

The Local Phone help says: "Our access numbers are just normal, local landline numbers so they should be included in any free minutes included in your contract. If you don?t have any free inclusive minutes you should be charged at your provider?s standard landline rates."
I suspect calling the virtual number is not included with the free local calling that NZ residents enjoy, just like 0900 numbers etc. I'm not saying this is right or wrong, just speculating as to why they are charging you. Local Phone is an international service with a local access number, not a local service, and there is no address associated with their access number. In NZ we are charged 5c per minute for calls, and local free calling as an exception for locals calling local numbers at local physical addresses.

To WxC's credit, note that calling a VFX number at the other end of the country is free. Other companies would charge you for that (and charge you for downloading e-mails, and charge you for Windows updates), so I think you will find WxC charges you 5c only because they get charged 5c and it is not included in the free local calling agreement (please can someone remind me what that agreement is called?).




You can never have enough Volvos!


2411 posts

Uber Geek

Trusted

  #258483 26-Sep-2009 08:38
Send private message

Numbers are allocated to different areas (LICA) so calling to a number in the same LICA "should" be free. As sbiddle said, looking at http://www.nad.org.nz/09GeographicalCodes.php the numbers are TelstraClear Numbers in the Auckland LICA so calling from another number in the Auckland LICA should be free for you.

Local Phone's explanation of their numbers being virtual, well could be seen as iff as I've never seen the rule that numbers have to have physical locations to be treated as free.. The numbers they they have ARE Auckland Numbers. The numbers have a physical location, even if its a Datacentre someplace in NZ and then they just most likely send via SIP to an overseas place .

1539 posts

Uber Geek

Trusted

  #258502 26-Sep-2009 10:11
Send private message

Could it be possible that they have moved and taking their number with them? but kept in the 09 area



35 posts

Geek


  #258506 26-Sep-2009 10:32
Send private message

No. This is a company that offers local numbers in Auckland that are associated with a overseas number so when you dial the Auckland number you can call overseas at cheap rates. As far as I know this is free to call from a Telecom landline.

 
 
 
 


28947 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #258507 26-Sep-2009 10:33
Send private message

boby55: Could it be possible that they have moved and taking their number with them? but kept in the 09 area


No. Number porting can only occur within the same LCA.






35 posts

Geek


  #258509 26-Sep-2009 10:51
Send private message

I rang WxC helpdesk and the lady told me that the 09-925xxxx number i was calling is listed in the Pukekohe area and so it is not Auckland ><. Dammit.

No offence but I doubt this person knew what they were talking about, but she did check the numbers I gave her in some database or whatever.  

I rang a friend who uses the same service and gets similar numbers but is with telecom landline and they don't get charged national rates.

Cloud Guru
4062 posts

Uber Geek

Trusted
Snowflake
Subscriber

  #258630 26-Sep-2009 22:20
Send private message

calling whangaparoa from auckland city used to be a toll call.. doesnt surprise me if pukekohe is too..




2411 posts

Uber Geek

Trusted

  #258702 27-Sep-2009 12:14
Send private message

If 09 925xxxx is in Pukekohe then someone else might want to tell everyone else in NZ :-) As far as I know the NAD should be the definate list of numbers to LICA's. You might want to talk someone else at WxC why their number ->LICA and the NAD's one is different..


3267 posts

Uber Geek

Trusted

  #258711 27-Sep-2009 14:30
Send private message

On Telecom if you call from Auckland to Pukekohe you need to add the 09 prefix which makes it clear it is not local. With WxC you do not have to add 09, so it is not clear when it is local and when it is national. That is the one issue I have with WxC.




You can never have enough Volvos!


2078 posts

Uber Geek

Subscriber

  #258723 27-Sep-2009 16:25
Send private message

bags1: I rang WxC helpdesk and the lady told me that the 09-925xxxx number i was calling is listed in the Pukekohe area and so it is not Auckland ><. Dammit.

No offence but I doubt this person knew what they were talking about, but she did check the numbers I gave her in some database or whatever.  

I rang a friend who uses the same service and gets similar numbers but is with telecom landline and they don't get charged national rates.


I suspect she checked them in their billing database and it said Pukekohe, which is why you were charged.

You need to escalate your problem to someone within WxC that can look beyond how their billing system is configured.



35 posts

Geek


  #259013 28-Sep-2009 15:05
Send private message

How do i get hold of someone at a higher level?

Human
2978 posts

Uber Geek

Subscriber

  #259020 28-Sep-2009 15:32
Send private message

I was told 925 is VoIP assigned numbers.

im sure thats what my old boss did.. I'd have to ask.

and he was on Vodafone.

not sure what area it would be "local" to though.

EDIT: but take that with a grain of salt, since I actually can't confirm nor deny it.





 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00


OPPO A91 is a high specs mid-range smartphone
Posted 23-Apr-2020 16:44


NordVPN rolling out NordLynx new generation VPN protocol based on WireGuard
Posted 23-Apr-2020 16:37



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.