[WXC/VFX] 09-925xxxx - not local call for Auckland?

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Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] 09-925xxxx - not local call for Auckland?

bags1

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#41955 26-Sep-2009 01:56

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Where is this exchange / number? I realised I am being charged 5c/minute for calling this number in Auckland local calling area, on VFX.

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corksta

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#258467 26-Sep-2009 02:04

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Are you sure it's Auckland? The 09 area code covers Auckland up to the top of the North Island, and I'm pretty sure any number beginning with a 9 is a TelstraClear number, but someone will correct me if I'm wrong on that.

sbiddle

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#258469 26-Sep-2009 07:00

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925xxxx range is within the Auckland LCA according to the NAD register.

Is your number in the Auckland LCA? have you tried contacting WxC about this?

bags1

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#258472 26-Sep-2009 07:38

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These are "local" Auckland phone numbers provided by http://www.localphone.com I guess I will contact WxC and ask.

Niel

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#258476 26-Sep-2009 08:00

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The Local Phone help says: "Our access numbers are just normal, local landline numbers so they should be included in any free minutes included in your contract. If you don?t have any free inclusive minutes you should be charged at your provider?s standard landline rates."
I suspect calling the virtual number is not included with the free local calling that NZ residents enjoy, just like 0900 numbers etc. I'm not saying this is right or wrong, just speculating as to why they are charging you. Local Phone is an international service with a local access number, not a local service, and there is no address associated with their access number. In NZ we are charged 5c per minute for calls, and local free calling as an exception for locals calling local numbers at local physical addresses.

To WxC's credit, note that calling a VFX number at the other end of the country is free. Other companies would charge you for that (and charge you for downloading e-mails, and charge you for Windows updates), so I think you will find WxC charges you 5c only because they get charged 5c and it is not included in the free local calling agreement (please can someone remind me what that agreement is called?).

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LennonNZ

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#258483 26-Sep-2009 08:38

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Numbers are allocated to different areas (LICA) so calling to a number in the same LICA "should" be free. As sbiddle said, looking at http://www.nad.org.nz/09GeographicalCodes.php the numbers are TelstraClear Numbers in the Auckland LICA so calling from another number in the Auckland LICA should be free for you.

Local Phone's explanation of their numbers being virtual, well could be seen as iff as I've never seen the rule that numbers have to have physical locations to be treated as free.. The numbers they they have ARE Auckland Numbers. The numbers have a physical location, even if its a Datacentre someplace in NZ and then they just most likely send via SIP to an overseas place .

boby55

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#258502 26-Sep-2009 10:11

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Could it be possible that they have moved and taking their number with them? but kept in the 09 area

bags1

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#258506 26-Sep-2009 10:32

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No. This is a company that offers local numbers in Auckland that are associated with a overseas number so when you dial the Auckland number you can call overseas at cheap rates. As far as I know this is free to call from a Telecom landline.

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sbiddle

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#258507 26-Sep-2009 10:33

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boby55: Could it be possible that they have moved and taking their number with them? but kept in the 09 area

No. Number porting can only occur within the same LCA.

bags1

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#258509 26-Sep-2009 10:51

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I rang WxC helpdesk and the lady told me that the 09-925xxxx number i was calling is listed in the Pukekohe area and so it is not Auckland ><. Dammit.

No offence but I doubt this person knew what they were talking about, but she did check the numbers I gave her in some database or whatever.

I rang a friend who uses the same service and gets similar numbers but is with telecom landline and they don't get charged national rates.

Regs

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Snowflake

#258630 26-Sep-2009 22:20

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calling whangaparoa from auckland city used to be a toll call.. doesnt surprise me if pukekohe is too..

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LennonNZ

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#258702 27-Sep-2009 12:14

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If 09 925xxxx is in Pukekohe then someone else might want to tell everyone else in NZ :-) As far as I know the NAD should be the definate list of numbers to LICA's. You might want to talk someone else at WxC why their number ->LICA and the NAD's one is different..

Niel

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#258711 27-Sep-2009 14:30

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On Telecom if you call from Auckland to Pukekohe you need to add the 09 prefix which makes it clear it is not local. With WxC you do not have to add 09, so it is not clear when it is local and when it is national. That is the one issue I have with WxC.

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graemeh

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#258723 27-Sep-2009 16:25

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bags1: I rang WxC helpdesk and the lady told me that the 09-925xxxx number i was calling is listed in the Pukekohe area and so it is not Auckland ><. Dammit.

No offence but I doubt this person knew what they were talking about, but she did check the numbers I gave her in some database or whatever.

I rang a friend who uses the same service and gets similar numbers but is with telecom landline and they don't get charged national rates.

I suspect she checked them in their billing database and it said Pukekohe, which is why you were charged.

You need to escalate your problem to someone within WxC that can look beyond how their billing system is configured.

bags1

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#259013 28-Sep-2009 15:05

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How do i get hold of someone at a higher level?

Aaroona

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#259020 28-Sep-2009 15:32

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I was told 925 is VoIP assigned numbers.

im sure thats what my old boss did.. I'd have to ask.

and he was on Vodafone.

not sure what area it would be "local" to though.

EDIT: but take that with a grain of salt, since I actually can't confirm nor deny it.

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