Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


2989 posts

Uber Geek

Lifetime subscriber

#45889 4-Nov-2009 15:05
Send private message


I am on account and my sim card stopped working. Off to Vodafone I went. They said "You need to pay $30 for a new one". "OK" I said (tried to keep the cursing to a minimum). My vodafone terms and conditions for On Account say that the sim card is the property of Vodafone and I must return it in good condition. It has just been sitting in the phone for three years so I think it was in good condition.

My question is: What did I just pay $30 for? I don't own the sim card according to the terms and conditions... My receipt says "Outright Sale" for a Sim2....



My views (except when I am looking out their windows) are not those of my employer.

Create new topic
361 posts

Ultimate Geek

  #270040 4-Nov-2009 15:15
Send private message

For what it's worth when I returned my SIM card to the Vodafone store the manager looked at me like I was crazy. But I had highlighted that part of the terms and conditions and he signed to say he'd received it.

You can tell how much I trusted them at that point... But he did say I was the only person in the entire x many years he'd been there that returned their SIM.

5012 posts

Uber Geek

  #270041 4-Nov-2009 15:15
Send private message

They do, but you are paying for the service associated with it,

This is a useful thread on dud SIM cards


7172 posts

Uber Geek

Lifetime subscriber

  #270217 5-Nov-2009 09:04
Send private message

I've noticed that my postpaid Telecom SIM has "property of Telecom" printed on it, something that's certainly not printed on my old Vodafone prepay SIM. I should dig out the T&Cs that came with my Voda SIM (if I can find them!) and see whether there's anything in there about who owns it.


2989 posts

Uber Geek

Lifetime subscriber

  #270220 5-Nov-2009 09:09
Send private message

The terms and conditions are all on the website for both prepay and postpaid. I just wore the cost. I always kind of assumed that as the sim is required for me to be on account then it must a vodafone required component of their service.

My views (except when I am looking out their windows) are not those of my employer.

139 posts

Master Geek

  #270848 7-Nov-2009 12:35
Send private message

I returned the sim card & dead vodem ~ guy at the store in Motueka looked a bit surprised but it is part of the terms and conditions that I signed...

73 posts

Master Geek

  #271230 9-Nov-2009 11:13
Send private message

They tried to charge me for a new sim when I bought my iPhone as apparently my old sim was corrupt.

I argued that if the card was faulty it was their responsibility and I had just bought a iphone on contract, the least they could do is give me a new sim for free. Especially since if I didn't have a sim from an existing contract, I would have been given one for free.

They saw my point and I got a new sim card for free.

3561 posts

Uber Geek

Lifetime subscriber

  #271236 9-Nov-2009 11:19
Send private message

You could also say "that due to being on account you need a working sim card to access their service, without this sim card you do not have access to the service you pay for which means they are not fulfilling there part of the contract" (the part that says that you pay vodafone and in return they give you service)

I used this last time and then said 
"so vodafone is terminating my contract then as your not supplying a sim card (without cost)? meaning i dont have to pay the termination fee of $500"

Sales person said "no, i can't terminate the contract" so I walked out of there without paying for a new sim card.


3027 posts

Uber Geek

  #271444 9-Nov-2009 21:20
Send private message

Easy way I guess for getting a new SIM of on account customers, just refusing to pay the bill because they wont serve you what you paid for. And my 2degree's sims said that somewhere too about them remaining property of 2degrees. My T-Mobile one from the UK had nothing of the sort on it though. Is NZ the only country to do this?

Bachelor of Computing Systems (2015)




Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 

Create new topic

News »

Vodafone enables 5G roaming - for when international travel comes
Posted 30-Oct-2020 15:03

Spark awards funding to Kiwi businesses in 5G funding initiative
Posted 30-Oct-2020 14:58

Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41

Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55

NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30

Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05

Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18

Synology unveils DS16211+
Posted 17-Oct-2020 20:12

Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06

Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47

OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52

Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34

Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29

AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.