So my dad wanted broadband and went to the local Vodafone outlet as he thought they would suit his needs. Signed up on the spot, they disconnected his dial up said a modem would arrive in a couple of days and just follow the instructions provided.
Now two weeks later and after a few phone calls the modem arrived. Then he could not get it connected. Then after more calls Vodafone says that he has to wait and it could be days, weeks or months.
So first question, is the exchange full? Seems likely to me or is it just a matter of there is a que and he just needs to wait a few days. The main concern is he was not told there would be any wait time now he has no idea how long it will be. If anyone can help please contact me as some clarification around this would be good. Vodafone have offered to set up dial up so at least he can get connected, they did say if he cancels then a nice $190 odd penalty would apply which is interesting as how can you charge a penalty for something that is not being provided. Anyway lets hope we get there sooner rather than later.
Exchange Area: Mt Maunganui
Show cabinets within exchange
ADSL2+ Upgrade: Jun 2009
VDSL2 Upgrade: Not yet available
Cabinet Name: MMN/M
Upgrade Scheduled: Apr 2010