Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


wazzageek

1093 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

#55460 4-Jan-2010 23:00
Send private message

Anyone else experienced being rate limited after doubling your data?


I ran over my limited by the 31st Dec, so enabled the double the data - both tonight and last night I've had to call customer services and ask them to remove the rate limit.


Now I'm worried that I'm going to have to call them every single night - has anyone else had any experience with this?


Ta!

Create new topic
wazzageek

1093 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #287543 6-Jan-2010 18:56
Send private message

UPDATE:

For the last three nights I've had to ring Vodafone Customer services and get the rate limit removed.

It seems from talking with the customer service representative that I'm not the only one affected by this issue. (Of course, whilst talking to customer services I got cut off three times - the third time before I even got a chance to talk to someone - I guess the system knows that I'm cantankerous!).

Also from talking with the CSR, I understand now that whether this gets fixed appears to be an act of magic - I understand that the issue has been reported up the chain of command, but there's currently no process for information to flow back to the CSR (and ultimately the customer).

It seems that I'm just going to have to call Vodafone everyday until my plan rolls over to get de-rate limited.




wazzageek

1093 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #289516 13-Jan-2010 08:30
Send private message

UPDATE: I've had to call every night up to my anniversary to get the rate limit removed.

I've now upgraded my plan, but was informed today that my double data was applied for a recurring charge!!!

I checked this morning before going to work and it seems that my line is still rate limited.

I now have a complete lack of faith in Vodafone - and I'm resigned to having to call them everyday to get things sorted out properly.

Unless the system gets "stable", I think once my 12 months is up, I'm going to switch providers.

pwner
423 posts

Ultimate Geek

Trusted
2degrees

  #289530 13-Jan-2010 09:17
Send private message

i am pretty sure that if you are not getting the service you paid for or agreed to in your contrac they cannot enforce the term. you will need to run it past someone who knows the details around that sort of thing but that is what i remember at least.




Any posts are personal comments and not that of my employer


Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.