Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




7 posts

Wannabe Geek


#57073 2-Feb-2010 15:41
Send private message

Help or Advise Please Anyone:
Background : Long-term WorldXchange Customer
Currently: Fusion with two VOIP Lines, Several 0800 numbers, Fax to email gateway. ADSL Full-up / Full-down.
Hardware: WAG54GP2 (directly connected to only telecom socket. Telephones directly connected to WAG54GP2) no telecom lines , no other telephony).
WorldXchange Trouble Ticket: SD172457


Problem: VOIP Quality has dropped to a point where all lines are unusable.
I've grown not to expect to much data throughput. post a trouble ticket of April 09 I typically get Download Speeds of around 1600 -1800 kb/s (never Higher) and always upload speeds around 600-700kb/s (never Higher). Whilst hugely unimpressed by this, I can accept WXC's explanation that the issue is the Telecom DSLAM - over which they have no control. So for the last year I have been struggling with very slow data and poor voice quality issues.


Today VOIP is completely unusable I've been struggling all day with over 30 failed call attempts from customers. They can hear me but I cannot hear them.


Todays speed test results:
Ping 113  121 132 121 115 118
Download 689 488 388 412 772 600
Upload 644 646 612 628 661 570




My Observation: Any download speed below 1000 kb/s seems to cause VOIP to have poor quality issues


Question: Should an increase in local Lan-side traffic (backing up files from laptop to server across the LAN) have any detrimental effect on VOIP voice quality.


I'm not expecting a miracle but believe its fair to expect sufficient service that I can make clear voice-calls even though the ADSL speed is crap. 


Telecom Wholesale Info:Exchange Details

Exchange Area: Te Ranga
Show cabinets within exchange
ADSL2+ Upgrade: Dec 2010
VDSL2 Upgrade: Not yet available

Cabinet Details

Cabinet Name: TRG/AH 
Upgrade Scheduled: Dec 2007

Cabinet Name: TRG/AT 
Upgrade Scheduled: Apr 2011

Cabinet Name: TRG/AU 
Upgrade Scheduled: Jun 2011

Cabinet Name: TRG/AV 
Upgrade Scheduled: Jun 2011

Cabinet Name: TRG/AX 
Upgrade Scheduled: Jun 2011

Cabinet Name: TRG/AY 
Upgrade Scheduled: Jun 2011




Create new topic
3594 posts

Uber Geek

Trusted
WorldxChange

  #295425 2-Feb-2010 15:54
Send private message

I see our team has already logged the issue with Telecom, also please phone in and ask for Simon and ask him to talk to you about the wag54gp2 as it may be having issues, this we can help with ...tell him I said it was okay....he will know what I mean... Wink 

I did look at your xxxxx170 and xxxxx158 numbers for inbound calls there are about 10 calls and all appear to have packet loss so at this point there appears to be something wrong with the line, possible the wag54gp2 as I said, but the stats look more like connect issues




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



7 posts

Wannabe Geek


  #295436 2-Feb-2010 16:09
Send private message

Phil, Thanks for your quick response. I'll call him now.

Armadillo

 
 
 
 


3594 posts

Uber Geek

Trusted
WorldxChange

  #295701 3-Feb-2010 13:07
Send private message

How did we go with this ?




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



7 posts

Wannabe Geek


  #297089 8-Feb-2010 16:10
Send private message

Maverick,
Simon has done well. Newly installed hardware is functional. I'll keep a close eye on VOIP quality, but I'm very hopeful.
Pass my thanks to your excellent team

Armadillo.

3594 posts

Uber Geek

Trusted
WorldxChange

  #297140 8-Feb-2010 18:42
Send private message

Good to hear, Simon is pretty good




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Huawei introduces the P40 Series of Android-based smartphones
Posted 31-Mar-2020 17:03


Samsung Galaxy Z Flip now available for pre-order in New Zealand
Posted 31-Mar-2020 16:39


New online learning platform for kids stuck at home during COVID-19 lockdown
Posted 26-Mar-2020 21:35


New 5G Nokia smartphone unveiled as portfolio expands
Posted 26-Mar-2020 17:11


D-Link ANZ launches wireless AC1200 4G LTE router
Posted 26-Mar-2020 16:32


Ring introduces two new video doorbells and new pre-roll technology
Posted 17-Mar-2020 16:59


OPPO uncovers flagship Find X2 Pro smartphone
Posted 17-Mar-2020 16:54


D-Link COVR-2202 mesh Wi-Fi system now protected by McAfee
Posted 17-Mar-2020 16:00


Spark Sport opens its platform up to all New Zealanders at no charge
Posted 17-Mar-2020 10:04


Spark launches 5G Starter Fund
Posted 8-Mar-2020 19:19


TRENDnet launches high-performance WiFi Mesh Router System
Posted 5-Mar-2020 08:48


Sony boosts full-frame lens line-up with introduction of FE 20mm F1.8 G large-aperture ultra-wide-angle prime Lens
Posted 5-Mar-2020 08:44


Vector and Spark teamed up on smart metering initiative
Posted 5-Mar-2020 08:42


Schneider Electric launches new PDL Pro Series designed specifically for the commercial building market
Posted 5-Mar-2020 08:39


Kiwi app Pedigree DentaStix Studios uses pet images to counter impact of negative social media Content
Posted 5-Mar-2020 08:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.