Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


Topic # 57407 12-Feb-2010 10:14
Send private message

These notifications

Are sent at 80% and 100% of data usage (If you are on a data bundle with more than 200Mb)
Are sent at 50% and 100% data usage ( If you are on a 200Mb or less data bundle )
Are sent within 15mins to 50mins of the bundle threshold being reached. They are not real time
Apply to Data Insurance bundles.
Will be sent to the mobile device/handset that is using the data bundle.

What the Customer needs to do

The service is automatically applied to all mobile broadband data plans and customers do not have to do anything to get the service.

John

Create new topic
3000 posts

Uber Geek

Trusted

  Reply # 298289 12-Feb-2010 10:43
Send private message

At long last!

A good addition would be a secondary number that the SMS can be sent to also, say the users primary phone.


Will the notification be sent out if the data session is still active and passes the threshold?



19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


Reply # 298291 12-Feb-2010 10:46
Send private message

paradoxsm:Will the notification be sent out if the data session is still active and passes the threshold?


For sure

John

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
3524 posts

Uber Geek
+1 received by user: 699


  Reply # 298586 13-Feb-2010 10:51
Send private message

Is it possible to get the alerts sent to an e-mail address as well? Can this be added online?



19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 298590 13-Feb-2010 11:05
Send private message

quickymart: Is it possible to get the alerts sent to an e-mail address as well? Can this be added online?


This is only phase 1 and does not include alerts to a email address

1843 posts

Uber Geek
+1 received by user: 21

Trusted

  Reply # 298743 13-Feb-2010 22:26
Send private message

A little birdie told me that new data plans were being launched in Feb, any idea of when?

1215 posts

Uber Geek
+1 received by user: 148


  Reply # 298748 13-Feb-2010 22:52
Send private message

simon14: A little birdie told me that new data plans were being launched in Feb, any idea of when?


what will be interesting is if they migrate their existing customers to the new plans or give the option to change for free or make them break the contract to change.

When Telecom changed the price was $5 cheaper and you got an extra 1gb of data but existing customers had to ask to be moved to the new plan. I would have thought it would have been better customer service to migtate their customers and send them a letter telling them how they were getting more for less.

2365 posts

Uber Geek
+1 received by user: 12

Trusted
Spark

  Reply # 298750 13-Feb-2010 23:14
Send private message

nitrotech:

When Telecom changed the price was $5 cheaper and you got an extra 1gb of data but existing customers had to ask to be moved to the new plan. I would have thought it would have been better customer service to migtate their customers and send them a letter telling them how they were getting more for less.



OT but you asked;


The old 1GB plan on XT was $54.95, and the new 2GB plan on XT is $59.95. You can get the 2GB plan for $49.95 if you have fixed home-line and broadband with Telecom. As you can see someone who may use only 1GB and doesn't have fixed broadband with Telecom or at all, might want to stay where they are.


Telecom generally doesn't force anyone to move plans for some time after the plan is withdrawn from the market, for example, Go Large was not sold to customers from sometime in 2007, it was only completely removed and customers migrated to other plans in 2009. 


nzbnw







1215 posts

Uber Geek
+1 received by user: 148


  Reply # 298751 13-Feb-2010 23:31
Send private message

nzbnw:

OT but you asked;


The old 1GB plan on XT was $54.95, and the new 2GB plan on XT is $59.95. You can get the 2GB plan for $49.95 if you have fixed home-line and broadband with Telecom. As you can see someone who may use only 1GB and doesn't have fixed broadband with Telecom or at all, might want to stay where they are.


Telecom generally doesn't force anyone to move plans for some time after the plan is withdrawn from the market, for example, Go Large was not sold to customers from sometime in 2007, it was only completely removed and customers migrated to other plans in 2009. 


nzbnw


Cool, so you've obviously been in touch with each existing customer to let them know their options?

Eg. a customer on the old plan had to pay $15 for an extra gb but the new plan is only $5 more expensive and includes the extra gb so it's still cheaper for anyone on the old plan and using over 1gb to be on the new one with or without xtra bb.

I understand what you are saying however the point I am making is existing customers are often overlooked when new products are released, not everyone has their ear to the ground when new plans are released.

3g

328 posts

Ultimate Geek
+1 received by user: 22


  Reply # 298778 14-Feb-2010 08:50
Send private message

quickymart: Is it possible to get the alerts sent to an e-mail address as well? Can this be added online?



I'll second that idea 8-).


SMS alerts are completely useless to us as our SIM cards are not in phones (they are in devices such as GPS receivers or MiFi type devices).


Alerts to an email address would be very useful for us.


Nigel H.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48


Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.