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572 posts

Ultimate Geek
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Topic # 57936 1-Mar-2010 15:09
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Vodafone and other companies has the right to change contracts and prices as long as they give notice but what happens if you don't agree with the contract or the price rise???
If you are on a fixed contract then your stuffed or can you get out of the contract???

A very silly example but could happen, Vodafone puts a promotion out, $10 a month for home phone line and broadband, contract is for 12 months.  They get 10,000 customers to sign up, the very next month they put the monthly cost up to $50 a month and make changes in the contract.  

What rights does the customer have???? 

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149 posts

Master Geek


  Reply # 303336 1-Mar-2010 16:22
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It should all read in the T's and C's, basically if they advertise this deal, and in the advertising they give the impression that this deal will run for 12 months (i.e. they won't change the price) if they go ahead and change it the Commerce Commission could get involved.  But they would probably just get told to pull the advertising and pay a fine, possibly some compensation.

However; if you signed up to this and the T's and C's state Voda (or whoever) can change the price at will, then guess what, your bad ... you signed up to a contract that say they can change the price at will ...


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Uber Geek
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  Reply # 303411 1-Mar-2010 18:28
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generally they can change the price as long as it doesn't have a 'material' impact on the contract (or if it is advantageous to you).

e.g. if you sign up for a plan that is $50/month and they change the price to $51 then I think that is ok(as long as they give you notice of course), but if they change it to $60 then that probably won't fly.



572 posts

Ultimate Geek
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  Reply # 303459 1-Mar-2010 21:20
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What about the terms and conditions?
The reason i started this topic is that i was informed that the T&C's for homeline and broadband are changing on the 1st of march, they haven't just changed a few words, they have changed the whole lot.
Have a look at the difference between the two T&C's on their website

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